★ 4.7 average across 1069 rated Alberta reviews — named homeowners and real towns.
These are the reviews on file for this province, shown unedited except for length — positive and negative alike, never a line of our own marketing attributed to a customer. Read every review, including the critical ones, on GuildQuality and on our Google Business Profile.
“After a relentless 12+ hour windstorm, our 18-year-old roof needed a repair. When I called to book it, that's when I learned the previous owner and my senior parents hadn't transferred the warranty when the house was bought 13 years ago. Despite that, the owners came out the very same day and honored it! The repair itself was simple — just two screws — but high up on the roof with a sloped ground below, making it tricky and time-consuming. First time in 18 years our roof has needed work, and their honesty, professionalism, and prompt service were incredible. Highly recommend this company!”
“The installers were on time, professional and clean. They did an extremely good job, I am very happy with Eugene and his crew.”
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
“A bathroom vent fan was pushed down, causing some minor damage to our ceiling. Eugene and his crew addressed it immediately and fixed the cosmetic damage, like it never happened.”
“The installers were on time, professional and clean. They did an extremely good job, I am very happy with Eugene and his crew.”
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
“A bathroom vent fan was pushed down, casuing some minor damage to our ceiling. Eugene and his crew addressed it immediately and fixed the cosmetic damage, like it never happened. Accidents happen, and this was handled very well.”
“After the third "once-in-a-century" hailstorm in five years, I finally traded in my crumbling asphalt shingles for an Interlock Metal Roof, and it is easily the best investment I’ve made for my home. If you're on the fence about the cost, here is why it’s worth every penny: 1. Incredible Curb Appeal I was worried a metal roof would look like a barn or a commercial warehouse. I couldn't have been more wrong. The "Slate" profile looks remarkably authentic. From the street, you’d never guess it’s metal. It just looks like a high-end, luxury roof that stays looking brand new. 2. Built Like a Tank Since the installation, we’ve had high winds and heavy rain that used to make me lose sleep. Now? I barely notice. The interlocking system feels incredibly secure, and knowing it has a Class 4 hail rating and a lifetime limited warranty provides a level of peace of mind that asphalt simply can't offer. 3. Energy Efficiency I noticed a difference in my AC bill almost immediately. The reflective coating does a fantastic job of keeping the attic cool during the peak of summer. It’s one of those rare upgrades that actually pays you back over time. 4. Professional Installation The crew was meticulous. Because it’s an interlocking system, the precision required is much higher than standard roofing. They were fast, clean, and the finished product is seamless. Bottom Line: It is a "one-and-done" solution. If you plan on staying in your home for more than a decade, stop patching your old roof and just get an Interlock. It’s beautiful, indestructible, and eco-friendly.”
“My project was a new build. I thought it could've been completed sooner, but they were waiting for other people to do their jobs which is something I believe Interlock Metal Roofing can improve on. It was done okay though.”
“I'm not sure I'd recommend them to a friend because I think they're not for everyone. They're very expensive and we were told when we first bought our roof over ten years ago, it would be weather-resistant and it wasn't. I'm still kind of sitting on the fence on that. They could've improved on cleaning up and also coordinating things with our solar panels, as well.”
“Just had my roof done here in Airdrie, Alberta and I couldn't be happier knowing that I am fully protected from the Alberta weather, Tyler van Ellenberg was extremely knowledge on the Interlock product lines and was an absolute pleasure to deal with.”
“Professional installers, answered questions, left site clean after every workday Final cleanup - the bin was gone the next day but a lot of nails and small debris that was under the bin was not cleaned up by the removal personel. This was my 2nd installation of metal roof (Interlock also did house 16 years ago) and I was as satisfied with the installation process and the salesperson interactions as the first time.”
“I found the representative that I originally spoke with and who provided the estimate to be very professional and prompt with answering follow up questions. The installers were also responsive to questions while the roof was being replaced. Appreciated how neat they left the yard at the end of each day while the work was progressing. Overall the process was fairly seamless and I am very happy with the final results.”
“Having dealt with the first snowfall, I am really happy with the brakes to slow down/break up the way the snow came down; I had more of the shoes put on than required and found it easy to walk around the perimeter without getting bogged down, or even wet.”
“They're wonderful. They have been very safety conscious, they have provided excellent work, they displayed excellent work ethics, and they were extremely careful about how to work within the property. Very prompt and very professional.”
“We appreciated the sales person Bryan making adjustments so we could afford this product. In the end it worked out for your company because we did the shop as well. The installers did an excellent job. not that i can think of”
12 detailed ratings · Read the full survey →
Roof completed August 31, 2025
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“We appreciated the sales person Bryan making adjustments so we could afford this product.”
“We spent a lot of time researching options for our roof. We saw that Interlock was not just a new roof but an investment in our property. This helped make the choice much easier. The installation went really well and the crew (led by Yorman) were very responsive throughout.”
“Absolutely Outstanding Experience with InterLock Roofing From our very first consultation with InterLock Roofing, we were impressed by their professionalism, integrity, and clear commitment to safety and quality.”
“Interlock Metal Roofing were excellent to work with. They accommodated our travel plans and got the job done despite the rain. The installers, Yorman and Kevin worked professionally and answered any of our questions. The roof looks amazing, and now we don’t have to worry about reroofing our home again, and the lifetime warranty is transferable to a new owner once we decide to sell.”
“Great product, looks awesome lots of compliments on it. Great experience from the sales team to the installation team. Would definitely recommend this product.”
“So very impressed with the total package.. the product,sales person Tyler.. and the working crew.. this metal roof gave our house a very European flavour…. Excellent…!!!!!!!!”
“David Thomas was a total professional. Was extremely helpful and informative. Always available if you had any questions. The men working on the roof were all super nice and true pros.”
“After 25 years in our home we realized it was time to replace our roof. Asphalt shingles were always the way to go ..however, we decided to investigate other products. We have always been very interested in a tin roof but were worried it may be too shiny for our home. After thorough research we saw the Interlock product at a home show & became immediately interested in the different styles & color choices. We set up an appointment in our home with Tyler to have Interlock view our roof line to make sure the slate style look would work. The product is strong, lightweight, tough durable & comes with a 50 year transferable warranty. We were impressed to say the least. Now that our roof is complete (Wow) thanks to the professional installation by Alexis the neighborhood is abuzz with questions & compliments. It’s beautiful!!! & the Interlock slate style compliments our home. Thank you Tyler for all the information & support in helping us make a rewarding decision. We couldn’t be happier!”
“"When we decided to have our asphalt shingles replaced back in July of 2015 we decided to pursue a metal roofing design to assist in coping with increased fire, wind and hail concerns. Since the original install we have experienced some hail and wind events and our roof appeared to be in good standing over the past nine years. However in August 2024 the City of Calgary experienced a major hail event we required a complete replacement of the roofing system. We decided to return back to Interlock based on past experience with their knowledgeable sale and installation staff"”
“Absolutely wonderful. Professional courteousand clean. Across the street got their roof done in asphalt shingles it took longer and was way messier then ours.”
“When we decided to have our asphalt shingles replaced back in July of 2015 we decided to pursue a metal roofing design to assist in coping with increased fire, wind and hail concerns. Since the original install we have experienced some hail and wind events and our roof appeared to be in good standing over the past nine years.”
“This year we decided to replace our roof. The old roof was 25 years old, wood shingles and had reached the end of its life. We reached out to several roof installation companies and after meeting with Tyler at Interlock decided to invest in a roof that would protect the house well into our retirement.”
“We recently had a new roof installed in Calgary. We chose the interlock system as a long term replacement and upgrade to our pine shakes which although maintained a few years ago were showing signs of significant deterioration.”
“I've had an InterLock roof for 12 years and it looks as good as new. I'm adding a roof over my deck, and needed some posts installed through the roof. One of the InterLock service teams came out this morning and quickly did a great job. I got what I needed and my lifetime warranty remains in effect. Thanks for the great work.”
“Our experience from meeting the sales representative at the Red Deer Home Show to the completion of the installation was very positive. The installers showed up at our home and worked long hours to complete the installation in 3 days. They were very respectful and considerate of us. Each night, they cleaned up the worksite and hauled away the debris. Even our neighbors commented on how efficient they worked and how tidy they were. The roof looks amazing and people stop us to ask about the product. We would highly recommend this company.”
“Janer and Luis replaced our ridge venting. They did a super job. They are very professional and knowledgeable. Janer provided important information on venting our attic and was very helpful and accommodating. He answered our questions with thoughtful responses. Ken R”
“I just had my roof replaced with Interlock Lifetime Roofing System, I am happy with the work they did,; The new roof looks immaculate and stunning compare with the old cedar shakes. The installation crew did an extraordinary job.”
“The area that they could have improved on during the project was in the payment area. There was never a discussion about the advertising sign after the project, so we've had this advertising sign in our front yard since the project has been done.”
“We were very happy with their service, the performance of the workers, and the safety they used. They were polite and did the work quickly. The clean-up was very good as well. I can't think of any areas that could be improved.”
“We have smaller bi-level forever home with a detached garage and we wanted to upgrade our roofs for both after a horrific hail storm. My husband has always dreamed of metal roofing and Interlock made it possible. The entire experience was flawless and enjoyable. **Positive: **Responsiveness, Punctuality, Quality, Professionalism”
“Amazing product and very professional and helpful installation. The communication throughout the process was spot on. I would highly recommend inter lock. **Positive: **Quality **Services: **Roof installation”
“I am quite satisfied with my new Interlock roof. Has been around 9 months since installation and during recent heavy rains during June it has performed excellently. Definitely recommend Interlock if you are looking for a new roof, one that will last 50 + years **Positive: **Responsiveness, Punctuality, Quality, Professionalism, Value **Services: **Roof installation”
“A small shingle came off of our 12-year old roof from around the furnace chimney during a recent rainstorm. Janer came out and put it back in adding some additional fasteners to make sure it doesn't come loose again. **Positive: **Quality, Professionalism **Services: **Roof repair for storm & wind damage”
“I like the roof. What I do not like is the cost of it either. That is why they do not get a full rating. It is very expensive. Upon recommending it to a friend, I would suggest they look around as well. Again, it kind of falls back to that third party. If they had their own employees, they would not be so rushed. These guys I had were professional. They've done a lot of it, so they tore into it with long days. Being in the type of construction, I know that when it's a third-party and they only get paid for so much, their incentive is to get the job done, and getting the job done means they have to stay on time. That was the thing that surprised me. Their incentive is to get the job done quickly. The sooner they get it done, the more money they make. What I found surprising was that, with a big company like that, they did not show up with much in their toolbelt. I thought they would show up with a trailer. I was surprised to see they showed up with a truck and a tool belt. They did have a garbage trailer, and they had a trailer to bring in supplies. I was a little surprised that, being it is a third-party, those guys are not going to bring that stuff in as it is just the bare minimum. They basically had the bare minimum of tools. With the number of nails, I have a nail sweeper and I did not have it there. It was at a relative's, and it was better quality. I asked them if they could pick up the nails. They must have gone to a rinky-dink place and bought a really cheap one as it was falling apart. The clean up was 100%. It was pretty good, but not 100%. I still need to reach out to Interlock to see when they are going to come back out and fix that roof leak. I checked all the others and they are not leaking, so I am happy that it was not that big of a leak. It is a simple job for them to fix. If it was one of the other roofs, they would have to rip it all off. It is actually a cheap fix. I never heard back from the foreman on that with Interlock. I had to phone the salesman who told me all that. He was not in and phoned me back the next week. I had gone to work and I was busy, so I never returned his call. It had slipped my mind until now. I am not at home. I need to reach out to see when they are going to fix the roof that they guarantee. On the ground, the clean up was pretty good. My wife came to see me at work and she had a nail in her tire. The tire kept going flat. I highly suspect it was from my own driveway. She drove it to work, so there are still some out there floating around. But finding nails is to be expected with such a big roofing job. Things I cannot see from the ground, like the eavestroughs, weren't cleaned out all the way. They missed some. They cleaned one really well, but yet they still missed some. They worked their way down and then did not bother going back up at the end to do a final check. Another thing I would like to mention is that some of the flashing they bent, they left bent and wrinkly. I was not happy with that. I mentioned it to them and they did not replace it. They used my old flashing and just left it bent. I had to hire someone else to come and fix that. They should have fixed that for the price they charge. Obviously, they are not coming back to fix whatever for however long. My comments are that it was absolutely wonderful, and that is a false statement. I am going to have negative feedback and maybe if they had known that, they would have kicked it into gear.”
12 detailed ratings · Read the full survey →
Roof completed June 11, 2022
Detailed ratings
Likely To Recommend★★★★★Agree
“I like the roof. What I do not like is the cost of it either.”
Sales Punctuality★★★★★Strongly agree
“Yes, he was punctual.”
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
“As far as Interlock communicating effectively, I would give them a five.”
Installation Crew★★★★★Strongly agree
“Yes, they were organized and professional.”
Quality Of Materials★★★★★Strongly agree
“I am satisfied with the materials so far.”
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
“For the most part, I did all the final clean up. I had to clean my own eavestroughs.”
Professional Completion★★★★★Agree
“My project was not entirely completed in a professional manner.”
Problem Resolution★★★★★Strongly disagree
“After they were completed and finished the job, we got some heavy rain. My sunroom was leaking.”
“My husband and I are very happy with our new Interlock roof. Our experience with this installation was great from start to finish and as a result I would highly recommend this company to other homeowners. **Positive: **Professionalism **Services: **Roof installation”
“Very happy with the initial Installation, subsequently we found that the attic venting didn't work with our property and Interlock's Janer Haro worked on a solution, and was instrumental in solving the issue. **Positive: **Punctuality, Quality, Professionalism **Services: **Attic venting, Roof installation”
“I thought the fellas who did the job were very accommodating, and I enjoyed them being around. I have nothing but good things to say about the workers and the job they did. Everything was done as it was supposed to be. I was overall satisfied.”
12 detailed ratings · Read the full survey →
Roof completed January 17, 2022
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“I thought the fellas who did the job were very accommodating, and I enjoyed them being around. I have nothing but good things to say about the workers and the job they did.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
Schedule★★★★★Strongly agree
“We had a weather issue, so they had to reschedule. They did it in a good time.”
“They just completed the installation of our roof and we could not be happier with the job. Janer and his crew were great to work with. **Positive: **Responsiveness, Punctuality, Quality, Professionalism, Value **Services: **Roof installation, Skylight installation”
“I am likely to recommend Interlock Roofing to a friend. They provide excellent service, quality and are professional. With anything Interlock Roofing could improve on, Matthew told us that we were going to receive something. Someone from the administrative was going to send us things. We had trouble getting that info. We had to keep reminding them. I don't think it was Matthew, but whoever the administrative was. We are very pleased with our choice and with the results. It is a beautiful roof. I have a lot of faith in its quality.”
12 detailed ratings · Read the full survey →
Roof completed October 25, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“I am likely to recommend Interlock Roofing to a friend. They provide excellent service, quality and are professional.”
“I think you should have a Project Manager visit the site / review the install before asking for payment. If that was the case then I believe the issues I had with the flashings would have been resolved sooner”
12 detailed ratings · Read the full survey →
Roof completed November 29, 2021
Detailed ratings
Likely To Recommend★★★★★Agree
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
“I am happy now after having the flashing adjusted by the front of the house”
“First installed in 2010. Hail dented the roof in 2020, but did not leak. Insurance covered replacing the metal roof. Wood below was undamaged. It is expensive but will not leak and looks good year after year. **Positive: **Quality **Services: **Roof installation”
“When they send their salesman out they should let people feel the weight of the shingle and be able to physically touch the materials. We're happy with what we have! Haven't had any leaks yet, but if we do I'm sure they will be helping!”
“I don't have to remind anyone looking at this note that this is not a small investment you are considering. We thought long and hard about the cost and benefits before reaching a decision. Neil and Bryan made two trips out to our residence to answer questions and ensure that we had all the information we needed to make as informed a choice as was possible. Have not regretted the decision to proceed for one moment. We get some pretty big winds here and hail not unheard of. To no longer have to worry about flapping, compromised &/or missing shingles is a huge relief. Bottom line; no hesitation whatsoever in recommending Interlock Roofing to a friend down the road. (Hell, I would even recommend them to my enemies if I had any, they have such a great product.) To say nothing about the installation crew who, to a man, could not have been more professional, careful and considerate of ourselves, our landscaping and our residence. First rate all the way. I really cannot think of how this could have gone more smoothly.”
12 detailed ratings · Read the full survey →
Roof completed September 8, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“I don't have to remind anyone looking at this note that this is not a small investment you are considering. We thought long and hard about the cost and benefits before reaching a decision. Neil and Bryan made two trips out to our residence to answer questions and ensure that we had all the information we needed to make as informed a choice as was possible. Have not regretted the decision to proceed for one moment. We get some pretty big winds here and hail not unheard of. To no longer have to worry about flapping, compromised &/or missing shingles is a huge relief. Bottom line; no hesitation whatsoever in recommending Interlock Roofing to a friend down the road. (Hell, I would even recommend them to my enemies if I had any, they have such a great product.) To say nothing about the installation crew who, to a man, could not have been more professional, careful and considerate of ourselves, our landscaping and our residence. First rate all the way.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
“The only "problem" we had was on our end. The new/replacement skylight we wanted to be installed got hung up in Vancouver and was a week late getting here. Janer (the installation crew boss) came back with one of his guys once we had the skylight in hand and finished everything up.”
“I would gladly recommend the Interlock Roofing to anyone interested in upgrading their roof. I would recommend you discuss the options available for capping of sloping roof profiles. Based on my research, Interlock Roofing with Limited Life Time Warranty is a sound investment for enhancing the value of the property.”
12 detailed ratings · Read the full survey →
Roof completed August 6, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“I would gladly recommend the Interlock Roofing to anyone interested in upgrading their roof.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
“Matt Laine provided excellent service throughout the process from the site visit to following up with me through to completion m.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
“I was thankful was the very good communication by everyone involved. I thank also David Thomas, VP Manufacturing and Distribution for prompt response to agree to replace the turret caps.”
Installation Crew★★★★★Strongly agree
“The roofing installation was executed flawlessly.”
“Overall, we are satisfied with the speed in which it was completed, and the quality of work. We are happy with the end results. They need to do better with the cleanup and to do a thorough check to make sure all things are cleaned up. We are satisfied with the quality and the speed in which it was done.”
12 detailed ratings · Read the full survey →
Roof completed June 18, 2021
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“Overall, we are satisfied with the speed in which it was completed, and the quality of work. We are happy with the end results.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“We were promised that there would be no residual material left from the original roof and the garden would be protected, and no measures were taken to protect the garden and we are still finding pieces of material in it.”
“We would like slightly more notice for when the materials arrive, even if it doesn't impact the project as a whole very much. It was well done, and we were happy with the end results.”
“The crew were great to work with and did a fantastic job of installing my roof. It is now the envy of the neighborhood. The house looks great and stands up very well to everything that nature throws at if.”
“It turned out really well. We have an especially Steep pitched roof and they got the job done. Cleaned up and even installed our weather vane, as a courtesy. Great workers. We love it! **Positive: **Responsiveness, Quality, Professionalism **Services: **Roof installation, Roof repair for storm & wind damage”
“Installation was performed in a very professional and timely manner. We are very satisfied with our new roof. We haven't had any issues or any need for follow up. My only negative is I think the metal roof has a few more winter ice dam issues than we had with our old shakes roof. **Positive: **Quality **Services: **Roof installation”
“Should have let me know ahead of time that the installers were to be given the final payment cheque before they left the site. Northeast Calgary just endured a vicious 4 hour long rain and hail storm. The roof took the onslaught tremendously well, we were keeping a close eye on it from the windows when the 1" diameter hail started pounding down, no damage at all. We are very satisfied with roofing product installed by Interlock. Thank you and God bless everyone who is employed there.”
12 detailed ratings · Read the full survey →
Roof completed May 6, 2020
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
“They even reinstalled two downspouts that needed to be removed in order to apply the shingles.”
Quality Of Materials★★★★★Strongly agree
“The Hunter Green color we chose looked a little dark when in the boxes, but it absolutely glistens beautifully when it is on the roof, especially in the sunlight.”
“I am happy with the durability of the roof and warranty that was provided. I was also pleased with the workmanship of the employees. I think they could have improved on debris containment when they were removing the old roof. I was overall happy with the finished product.”
12 detailed ratings · Read the full survey →
Roof completed December 20, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“They could have done a better job when stripping off the old roof. There was a lot of debris left and it could have been cleaner.”
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Strongly agree
“I am happy with the durability of the roof and warranty that was provided. I was also pleased with the workmanship of the employees.”
“Possibly. They could have improved on communication and the timeline.”
12 detailed ratings · Read the full survey →
Roof completed November 25, 2019
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Neutral
“There wasn't very good communication between the crew that was working on the house, the head office, and Mathew.”
Employees Professionalism★★★★★Agree
Communication★★★★★Strongly disagree
“We were told people would call and they never did. That was in regards to people at the corporate office and the secretary. We never did receive phone calls.”
Installation Crew★★★★★Neutral
“They got here and the shingles had been delivered. They had to wait for stuff, then they had to wait for more stuff. They had to leave and come back. What should have taken 2 weeks took 7 1/2 weeks.”
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Neutral
“They sent us the sign off form for the completion of the job. We told them we weren't going to sign until someone came out to tell us everything had been done. It took so long we didn't know if it had all been done or not. They wanted us to sign and we told them no.”
Clean & Safe★★★★★Neutral
“There were roofing nails left, garbage left between the fence a the garage, and garbage left on my patio. They could have done a better job.”
Professional Completion★★★★★Neutral
“Due to the lack of communication between the roofing crew, the head office, and corporate office. At one time Matthew said it was completed and we still had ridge caps sitting on my deck. He was under the impression it had already been completed.”
“They could improve with the salesman explaining the charge better. How they charge for more per square feet to account for any waste to be added for the product, then actual footage versus the service installation cost. Also there was extra materials at the end of the job they did not use and they did not leave it here for me. They need to explain to the home owner what happens to the extra left over materials when we have paid for them. One thing I was concerned about was the materials that were left on our front lawn for about week before they started.”
“I did a lot of research prior to selecting Interlock roofing. There are an abundance of good roofing material on the market but I was looking for a very long term and maintenance free product. Interlock offered an excellent product and a great warranty. Their installers showed up on time, were very professional and courteous, and did the job within the estimated time schedule and price. Before the job was even started a few things were pointed out which required some slight roof modifications and venting changes. This was explained to me in a very professional and understanding way. Any sections of underlying plywood which were not up to standard were also replaced at the agreed upon price. Before any changes were made I was shown the reason why and I gave approval prior to proceeding. I am very happy with the installation and product and would definitely endorse an installation through Interlock. I waited 3 years before writing this review because I wanted to make sure everything worked properly without any call backs.”
“Probably 4. We just had some problems afterward with the financing that went through. Do they ever come back to check the roof for us? It looks good. It looks nice. It gets a lot of people commenting on it.”
11 detailed ratings · Read the full survey →
Roof completed August 26, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Strongly agree
“We had some problems afterward with the financing.”
“Interlock really stepped up with our challenging project. We have a historic home and were looking for a replacement to our old cedar that would be true to the style of home for the next 100 years. We really loved the look, the technology and the warranty, but what stood out after the job was complete was the ability of the installation crew to be flexible and work around our needs and the coordination of other contractors on site. #noleaks”
“The salesman was great. The material he showed us from the company and online as well was impressive. He answered our questions promptly, professionally and even with a bit of humor. The installer was polite and worked diligently. The roof has been a big relief as we will never have to replace it and we also liked that the warranty was transferable in case we ever decided to move. A job well done.”
“I like the product and have yet to hire anyone. I prefer your roofing but need to determine the financial feasibility of it in terms of increasing the value of the house.”
“We felt Deevarte should not have been working alone, as we were gone all day at work if he fell from our roof there would have been no one there to help him.”
12 detailed ratings · Read the full survey →
Roof completed June 19, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“he informed us when the appointment before ours was running longer and he would be later to ours”
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
“We were surprised that the installation crew was only one person. Deevarte was a very good hard worker, very courteous and considerate.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
“Our yard was not cleaned up every night, as the testimonials we read stated, but Deevarte was here every morning early to clean and load the garbage to take to the dump.”
“Our experience with Interlock Metal Roofing Systems can only be described as highly recommended. From the start, Matthew was very knowledgeable on the roofing product and was able to fully describe what was needed for our house. He was able to give us multiple examples of homes that had this system installed on it which allowed us to visualize and decide on the style that we wanted. Once this was completed, he went out of his way to ensure that all of our questions were answered and that we were educated on this product. After the roof was ordered, Shauna did an exceptional job communicating the status of our roof and when it was expected to be delivered as well as when the installation would begin. She was extremely thorough in what we were to expect and the timing of everything that would occur. Due to it being a custom roof, the materials had to be manufactured prior to the installation being done. Our installer, Oswaldo, and his crew can only be described as extraordinary! They are truly Master Craftsmen and are some of the best we have ever worked with on ANY project. Their thoroughness, attention to detail, communication and general demeanor were beyond anything that could have been expected. We could not be prouder of the way the job was completed and we are very happy with the Interlock Metal Roofing System that was installed. The finished product truly is a work of art that will enhance our home for years to come!”
Roof completed November 13, 2018
Jeremy B.
Calgary, AB · 2019 · Roof from 2018
★★★
“To this date, Dec. 17/18, we have yet to receive any warranty documentation. We feel that scheduling could be improved, and that someone should periodically either visit the work site, or at least keep the customer informed as to what is happening.”
10 detailed ratings · Read the full survey →
Roof completed November 15, 2018
Detailed ratings
Employees Professionalism★★★★★Agree
Communication★★★★★Disagree
“There was no follow-up after delivery of material.”
Installation Crew★★★★★Agree
“Crew members were courteous and diligent, but were hampered by poor weather conditions.”
Quality Of Materials★★★★★Agree
“The underlayment could be thicker, as the metal roof seems to be quite a bit noisier than the old cedar shake roof.”
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Neutral
“Scheduling was the main concern.”
Problem Resolution★★★★★Neutral
Schedule★★★★★Disagree
“The contract was signed, and deposit made, on Aug. 7/18, with an agreed upon start date of mid-October, 2018.”
“Installed last year, looks great. Installation was done quickly and efficiently. Have had no issues to date. Hope to stay happy with it for 50 more years.”
“The only thing that really could be improved upon is the scheduling issue. This caused multiple issues with vacations being cancelled and trips being adjusted do to the flux that was caused by this change.”
12 detailed ratings · Read the full survey →
Roof completed November 13, 2018
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“Original schedule was supposed to be in August; multiple delays pushed to October.”
“Like I said, the only issue we had was that I would have liked to have them start sooner, but it really was weather related, and everyone was behind in September--just the way it is.”
“The cleanup - I recognize it is difficult but we found numerous nails and debris that hadn't been cleaned up - in the eve troughs, still on the new roof and around the house. I still run across nails even to this day”
“Resolution of change orders between sales and install more rapidly. I did appreciate I stalled not holding up work. Better coordination with wi Dow installer would have saved a lot of trouble. Not just timing but discussing specifications”
“I can't think of anything during the project, it was great. As mentioned above, it would have just been nice to have a bit more of a heads up when the installer was arriving. I almost didn't answer the door and because of so many thefts around lately, we are all less tempted to answer the door to strangers, or to even call the police. When we received the information about the guarantee we were a bit surprised. It seemed to have more loopholes in it that we don't believe we were told.”
“Nothing, They were courteous and professional. I was very impressed with the installer, he did it by himself. There was no mess in the yard like previous companies have done.”
“No follow up once installation was completed, message left for shauna to call us back and never did. No post install inspection etc. Quality of materials etc seems good but have only had roof couple months.Bit disappointed with lack of follow up, only contact was to remind us to complete payment process and to complete survey. No post job inspection to confirm done to spec etc, messages not returned. Some concern with bottom drip flashing and possible mismatched color on shingle, bent shingle, etc”
“The only thing I would have liked for them to do is the siding and the fascia boards but they don't do them, unfortunately. That would have been nice because I have grey siding and a brown roof now. I'm very pleased so far with everything done.”
“The cleanup for sure and in my case they worked over the long weekend and they disconnected my satellite late Friday afternoon. Which could have been done Monday or Tuesday. The crews have to realize that they have to think about the people who own the property and do things that do not inconvenience them.”
“I don't know if it was anything they could have done, but because it took so long to get the materials for the roofing, I started this in August and the roof wasn't installed until February or March, and so it was winter and it snowed in the middle of the installation. There was a lot of stuff buried under the snow and they couldn't clean it up, so when it melted there was a bunch of nails and stuff left behind, but I don't know if there was anything they could've done about it, really. It was a good company and I'm very happy with the results. It was just the weather and as a roofing company I'm not sure how they can really get away from that.”
“The only way Interlock Roofing could have improved on this project would have been to do it for free. Every aspect of this installation was handled in a friendly and professional manner, resulting in an expert installation. We couldn't be happier!! After dealing with the staff at Interlock, and seeing the finished roof, we don't know why everyone doesn't have an aluminum roof. The initial capital outlay is high, but with the 50 year guarantee, it works out to be much cheaper in the long run than replacing asphalt shingles two or three times.It may suffer dents from hail, but then we're going to tell people we paid extra to have that distressed slate finish!We're very happy with the finished product, and have already received numerous compliments on our new roof.Thank you!!”
“Communication could be better. We had less then 24 hours notice for delivery and even less time for the roofers. Keeping the area clean while working was difficult due to the high winds and blowing snow while they were doing the project. We are still picking up material debris everyday now and will for time to come. This ibcludes roofing nails as well. They did their best however... Also the contractor roofers should not feel so pressured to do a job when weather unfavourable. We suggested they come back in a few weeks before they started but they said they could not afford the down time. This issue needs to be addressed. Communicating needs to be better between all divisions.”
“Promises should be kept. Another words realistic time frame should be provided because clients have their own plans.”
12 detailed ratings · Read the full survey →
Roof completed December 15, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
“Matthew said the project will be completed by Halloween (Oct-31, 2017) but it was actually finished in Dec, 2017.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly disagree
“As per my comment for #2: according to contract, the project will be completed by Nov-04/Nov-18, 2017 (8 to 10 weeks from signing the contract) but it was actually finished on Dec-14, 2017.”
“At three times the cost of a asphalt shingle roof I thought I would receive superior service than what one would expect from a typical roofing company. Perhaps the quality of the material justifies the cost difference but the follow up service thus far feels the same. Communications”
12 detailed ratings · Read the full survey →
Roof completed September 13, 2017
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
“I never received a call before the work on the roof began.”
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Neutral
“There is a shingle on the gable edge of the roof visible as you walk up to the house that is dented. I presume this happened when it was tapped into place to lock it in on the edge trim. My concern is that if the installer didn't feel that was a problem, how many other dented shingles weren't a concern.”
Clean & Safe★★★★★Agree
Professional Completion★★★★★Neutral
“Read comments from question #7”
Problem Resolution★★★★★Neutral
“I wanted a post installation inspection done so I could address and resolve my concerns regarding what I've spoken about earlier. It would seem I need to do it myself as I'm informed that it is not something that is typically performed by Interlock Roofing”
Schedule★★★★★Agree
Likely To Recommend★★★★★Neutral
“At three times the cost of a asphalt shingle roof I thought I would receive superior service than what one would expect from a typical roofing company. Perhaps the quality of the material justifies the cost difference but the follow up service thus far feels the same.”
“I feel they could have improved by taking their sign out of the yard when they were done. It is a nice sign and I called them and they said they would pick it up, but they haven't.”
“Clean up was mediocre. We had to pick up a lot of nails from the driveway. Awesome product and company! My new roof is gorgeous!”
11 detailed ratings · Read the full survey →
Roof completed August 27, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Strongly agree
Schedule★★★★★Strongly agree
“When I signed contract with Interlocking Roofing was told probably wouldn't be able to do until end of September. I asked if at all possible I had last week of August off so if possible would like it done then. I wasn't actually expecting it to be done then but thought I would give it a try and lo and behold they came and did it the first day of my holidays. Very impressed!”
“They could have let me know where I was in the queue of jobs, and called to confirm delivery of materials and project start date. Also, somehow it should be double-checked to ship the right color of materials.”
“Communications was poor to start. I was told several time we will get back to you. No one ever did. All of a sudden someone wanted to deliver material and I reminded them I was supposed to be notified in advance. I found a place to leave material on apron of garage in alley. I found storage for my RV for a week and it was not necessary as the installer did not use RV pad and didn't want it.. Communications was so bad I wanted to cancel. You have to talk to people not just say you will get back but never do.”
“The agreed start date was July 13 and did not start until July 20. The installer did call before and was very courteous Thank you to Interlock Roofing for a job well done”
11 detailed ratings · Read the full survey →
Roof completed July 22, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“Neil phoned ahead and arrived at the agreed appointment time.”
Sales Knowledge★★★★★Strongly agree
“Neil is very knowledgeable and was the main reason that we chose the Interlock Roof. He had mentioned before the appointment that we view a few addresses in Innisfail to view their product.”
“They told me they would not take off more of my roof than then they can reinstall and this was not the case. I now have a leak in my ceiling because they did not come back until a week later to finish my roof.”
“Communication with the customer on delays. Do not have the client having to chase down on deliveries with promises to get back to you and then not do so!! Every thing else though, was good.”
“Communication: The delivery man called when he was on his way to the house first thing in the morning - it would have been nice to have received a call the day before. As far as the start date, I received no notification at all; the installer just showed up on my doorstep one morning. Again, some kind of prior communication would have been appreciated.I was also not informed that the installer would be collecting a cheque when he was finished. I went to the Calgary office and left my name and contact information there. The info did not get entered into the system, so after waiting a week or so and not hearing back from anyone, I called to find out what was going on. Once in the system though, an appointment was set up very quickly. I thought it was a little strange that the installer gave me a comment sheet about himself to be filled out and returned to him right then.”
“I noticed that there was some black wood that was stained. I took it among myself that it would be replaced, but they just screwed down a lot of the wood that was loose. I wondered why they didn't replace the black wood, but I didn't ask. I trust that it isn't rotten because they didn't replace it and they told me it wasn't rotten. We are really very pleased with the roof. Overall, I am really very happy with it. It makes the house look really nice. Matthew said that if he is in the area he will come back and take a picture of the house to advertise it.”
12 detailed ratings · Read the full survey →
Roof completed April 30, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
“I requested flashing for the chimney to be black. She said she has ordered it, but she is still waiting on the follow up.”
“Oswaldo was great but the language barrier was frustrating at times but was managed well. Him and his crew are courteous and hardworking. I did have some damage to my shrub tree and grass in the area of the ladder to get to the roof. I was wanting a receipt for the extra materials that were purchased for vents etc but have not heard back from Oswaldo at this point.”
“Hi Neil, I just wanted to drop you a quick note about my experiences with our new roof installation. The first thing is I believe the roof makes our home look brand new.”
Roof completed September 5, 2014
Cal M.
Calgary, AB · 2017 · Roof from 2014
★★★★★
“I'm sending you this letter to let you know how pleased we are with our new roof. Eswaldo and his crew arrived in a very timely fashion and proceeded to install the roof in a very professional manner. All our questions and concerns were answered and they worked long hours to do the installation before the weather deteriorated.”
Roof completed March 15, 2016
Brian and June O.
Calgary, AB · 2017 · Roof from 2016
★★★★★
“I think they could have improved on their communication.”
“I was lead to understand that the roof was to be started first week of October which didn't happen. I had to call 4 times to find out what was going on. I was also disappointed that this roof cost me four times the cost of a roof replacement quote of $6100. I do love the look of this roof and I am hoping that it was the right choice in the long run, time will tell.”
“There was some information that was not presented to us during the presentation. We did not get choices for product. The reason we got the roof was because we were referred by my parents. We were told that something would be received, but we were never asked about my parents information.”
11 detailed ratings · Read the full survey →
Roof completed October 11, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
“Matthew did not talk much during the presentation as the owner was with him.”
“Sales people that are clear on the product and service. Better scheduling notification to the customer. I was referred to you by a friend, Mike Stadel, and he has not received anything in a way of referral thank you.”
10 detailed ratings · Read the full survey →
Roof completed September 18, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Neutral
“I was told by sales rep that walking on the roof was not an issue. Then told by contractor that no I had to be very careful and only to step on certain area or I will damage roof. Also that the installers were employees. Then at the end of project the roofers give me his own business card of a contractor company and roofing is not even on the card. If Interlock certifies contractors that's fine but say that. I am lead to believe that the roofers are employee's.”
Employees Professionalism★★★★★Neutral
“See above.”
Communication★★★★★Agree
“More notice would have been nice. The drive calls the same day to ask if it's ok to drop off package. Then it sits in driveway for nearly two weeks. Then the night before we get a call from installer and they say they are starting the next day. I then had to cancel plans I had made. Just a better scheduling would be nice.”
“It seemed like the installers were in big rush. I am questioning the quality of their workmanship. There was an accounting error with expecting my payments and telling me my house would be put on lien.”
12 detailed ratings · Read the full survey →
Roof completed August 15, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Neutral
“The installers were disrespectful to plants and neighbors. They also made a huge mess in our flower gardens. There was also a discrepancy about the bill payment.”
Communication★★★★★Neutral
“They left me a message saying that a lien would be put on our house.”
Installation Crew★★★★★Neutral
“They were organized, but not professional. We didn't know they would be working 12 hours through a weekend.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Neutral
“They had tarps around the house and looked organized to being with, but many areas were not covered by tarps and debris ended up in plants.”
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Neutral
Schedule★★★★★Neutral
“It was only supposed to go through Mon-Fri and were not expecting them to still be working over the weekend.”
“Matthew said after we signed the contract that someone from office would contact me within 3-4 business days but nobody contacted me until I called them. I talked to a representative and asked how everything works and had some questions, they said yes everything will be ordered and on the way to you in ten days. I said okay and I was happy with everything. But they never called me and I did not get a letter or email from the company. So when the time came to start the job I got a call from Matthew and he said we have to talk. I was curious about why do we have to talk if we already signed the contract. I even called the office to make sure the materials had arrived and they just said they are on the way it will be soon. It looked like everything was going to work. Once Matthew and I talked he said the office disagreed with the contract price and he was going to have to go up on the price. I said if I agree on the price change can you start the job tomorrow and he said no we have to start over and you will have to wait four weeks. When I met him and was signing the contract the condition was four weeks to wait on material and the job will be done. After four weeks he called back and that's when he said we have to talk and the price would be increased. No one informed me and this is why I would like to put a zero with a big fat minus on this question.”
“I am hesitant to recommend them until the problem is resolved. Other than the eave trough issue, everything was fine. If I would have known it was going to cover them I would have asked them to take them off. I hope they come out and cut the hangers off of my eave troughs.”
“no complaints we love the look of our new roof & after lots of rain and little hail recently , we feel very confident in our new roof & are confident , we did the right thing in purchasing an Interlock Roof....”
“There has been zero contact and I tried to contact salesman and left a message; he did not return my call. They have not picked up the interlock sign yet either Salesman is weak”
12 detailed ratings · Read the full survey →
Roof completed July 27, 2016
Detailed ratings
Sales Punctuality★★★★★Neutral
Sales Knowledge★★★★★Neutral
Employees Professionalism★★★★★Neutral
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Neutral
“Not happy that they will bend easy when walked upon after installation”
“They did everything that they said they were going to do. The materials were delivered on time. They did not try to get more money out of us for anything.”
“We had a hail storm which is normal for Alberta and we got hail pock marks in our roof.This was NOT supposed to happen or we would have bought the Rubber roof for the same or less money. Disappointed with the quality of the metal. I guess it is "spit-thru" crap”
“Presentation took a very long time on the durability/warranty, and the price was very glossed over. I was hoping for 1.5 to 2x the price of asphalt, and was told to expect 3+x the asphalt price. I was already aware of the specs from researching before requesting a quote, finding out the actual price was more important for me. I would have appreciated some more info/examples of how the product responds in our climate. Was told of someone who has had it for 10 years and their energy bills, but would be nice to see pictures after 10 years in Alberta, or stories of how the roof behaves in our typical weather.”
“When Matthew came to my house he seemed as if he really didn't want to be there and he wouldn't even check my roof out. Since then I have had other quotes and the experience was much different because the sales person actually explained things to me and even checked my roof out to give me their recommendations.”
4 detailed ratings · Read the full survey →
Roof completed June 11, 2016
Detailed ratings
Salesperson Punctuality★★★★★Strongly agree
Salesperson Knowledgeable★★★★★Neutral
“He really did not do anything other than show me a brochure and write some prices on it.”
Follow Up★★★★★Strongly agree
Recommend Interlock★★★★★Neutral
“I am not sure if I would or would not because I really didn't get much information about their product.”
“I think it's a great product that you sell, but the price is too much. There is always a way to get this product with a better price, and the company should work on that.”
“Make the product harder I'm very happy with your services, the look of the material but not the quality. I understand aluminum is soft but I thought you could make it harder to sustain hail storms. The salesman brought the sample to my home. It was attached to a suite case. I was able to look at it . It looks very beautiful but I couldn't leave it up and fell it. Yes, I would recommend your company to anyone who will ask me because I'm happy with your Employees.”
“I highly recommend them in every way. They were fantastic. There's just so much. I absolutely love them. They're a professional and friendly company. Just fantastic they are the best. From Neil and Bruce at our house with the options meeting, delivery and installation, I actually missed them.”
“I have to quite a few people who stopped and asked questions Ensure sufficient material is on hand. Lost one day due to 3 or 4 boxes of shingles short”
11 detailed ratings · Read the full survey →
Roof completed April 1, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
“There was no problems, I was asked if I would have any problems if they worked Sunday. Which I did not”
Schedule★★★★★Strongly agree
“Way ahead of schedule”
Likely To Recommend★★★★★Strongly agree
“I have to quite a few people who stopped and asked questions”
“I would like Neil to give me a complete quote ASAP without waiting for my father to return to Canada. I am competent & knowledgeable enough to explain the process and pricing to him.”
“Beyond the visit from the sales department, we felt there was very little communication. From purchase to installation we had no knowledge as to when the installation would take place, just a 2 month time frame. Only receiving a call notifying us that the product was ordered a month after we signed the contract and a delivery driver would be contacting us. The next time we received any information was when the installer phoned 2 1/2 weeks after delivery, to advise installation would begin next day. My husband and I felt with the purchase of a $20,000 roofing system we should have known when the actual installation would begin. We could've at least received a call confirming that we did receive the delivery, at which time the office could have given us a widow of time (with in 5 days) as to when we could expect the installation to begin. We didn't receive a follow up call after installation either. No one called to confirm completion, to see if we were satisfied or to give us instruction for payment. However, we did receive our loan application papers, left at our front door by fed ex. No signature required, just left at our front door with all our personal banking information inside, where some one could've picked it up and had access too. We don't require the loan anymore but no one at your offices would know that because they never called. I love my roof but without your installation crew, Interlock has no customer service. There is customer care after the contract is signed but at least I received this survey in my email, after installation.”
“They should make sure they have enough product to do the job, and they were a little bit unsure on how to do the finish edge. I would think that I would be getting another warranty card since this was as new install. Also, it seems they left pieces from the last install in the attic, so it wasn't fully cleaned up the first time.”
12 detailed ratings · Read the full survey →
Roof completed November 28, 2015
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Agree
“I was happy with the results, but I had to wait and extra 2 weeks for them to come back because they ran out of product.”
“I had an excellent experience with Interlock, and the roof had stood up. While my neighbors have suffered from hail damage, I have had none, and my insurance has been reduced.”
“I did mention to Ray that the installing crew stared on a Friday left the roof exposed and it hailed that weekend. Then their truck broke down and even though all the working material was present, they did not take a cab over.. All together they missed perfectly sunny days. Could you come and take the sign away? Thank you.”
“Now, the small problem with my interlock roof on the adjacent property was not handled nearly so well. It is a 10-year-old roof, and one tile has slipped out of place. This allowed ingres of a squirrel into the roof. Repairing the roof during warm daylight weather is critical to making sure that the squirrel does not get sealed into the roof where it can do extensive damage.”
“Just timeliness between arrival of shingles and installation date. But this is understandable.”
11 detailed ratings · Read the full survey →
Roof completed September 19, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
Installation Crew★★★★★Neutral
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Neutral
“There was wind after the installation and we found metal clippings over our yard. Other than this it was all good”
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
“There were delays between the arrival of the shingles and the installation by several weeks. When we called the office the receptionist did not at first seem to be able to answer out questions”
“Don't misunderstand us, the roof is wonderful and we will continue to recommend this to a friend. If you would be able to 1) check for strapping or sheeting, 2) coordinate the start dates a bit closer 3) have the crews "run the metal broom" around the area daily and 4) ensure any gutter guards are replaced properly and vents are not covered with sheeting, 5) follow up with a telephone courtesy call well before the email survey. We love our new roof and have had comments that it looks like a "show home"! It was worth the frustration we had and look forward to many years of maintenance and trouble free performance with the Interlock product and its lifetime warranty.”
12 detailed ratings · Read the full survey →
Roof completed September 4, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
“Neil was well informed of the product and its merits. However, we encountered additional expense and frustration because it was determined that our roof (as are most in this district) was "strapped" and required to be sheeted prior to the installation of the roofing. A simple look in our garage or attic would have revealed this and costs would and delays would have not been a surprise.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
“We had some confusion between having to talk with Shauna (?), Neil; the foreman (original who discovered the strapping), the next foreman and workers about concerns with aspects of the job from start to finish. Would have been better to have one contact for entire job.”
Installation Crew★★★★★Agree
“We were told that they ran out of a specific material that was required and were obtaining from additional job in area. Delayed completion by a few days again.”
Quality Of Materials★★★★★Strongly agree
“We are extremely proud of the roof and have had compliments regarding it. We will still refer folks to Interlock for equally top rate product.”
Quality Of Workmanship★★★★★Agree
“The roof is wonderful!!! However, we have "gutter guard" installed in the eve's trough. This was pulled out to facilitate the installation of the roof and was not replaced properly. We had to get up on the ladder and re-screw it back in position. The crew initially sheeted over a bathroom vent but fixed it before metal roofing installed. Our eve trough was bent, allowing water to drip out at a corner instead of making its way to the drain.”
Clean & Safe★★★★★Disagree
“Okay, we have to say something here. They placed their jerry can of gas down on our lawn and killed it. Although the crew indicated they "cleaned" at the end of each day, we went around and picked up metal and nails in the yard that were a hazard to our dogs. At the end of the job, my husband went and bought a magnetic broom to sweep the yard and driveway and picked up an additional pail of nails.”
Professional Completion★★★★★Agree
“If we didn't have the aforementioned challenges, this would have been a "4". We love the "roof".”
Problem Resolution★★★★★Strongly agree
“I have to say that, regardless of the "challenges", the staff were great at working with our concerns.”
Schedule★★★★★Neutral
“We had the materials on our driveway (couldn't park on that side) for quite a while before job started due to manpower and getting the "bin". Then, between discovering that the roof needed to be sheeting and having your top foreman come two weeks later to "tell us it needed to be sheeted", it really put the job off schedule.”
Likely To Recommend★★★★★Strongly agree
“Don't misunderstand us, the roof is wonderful and we will continue to recommend this to a friend.”
“If we had needed a roof for our home, we may have been more receptive to Interlock and the pricing, but being that it was a barn roof, we decided to go with someone else.”
“Pertaining to #10, it took 2 1/2 weeks for my cheque to be cashed. Since I did not give the cheque directly to the office it caused me to wonder why my cheque wasn't being cashed. It took 2 phone calls, made by me, before it was confirmed that they actually had my cheque. I would definitely recommend Interlock Roofing to anyone who is wanting a metal roof. Their product is superior, and their installation crew are very professional. I have a very attractive roof now and I know that it will be so for life.”
“In the question in number 13 upon first delivery no One called they were at my front door when they called and I have not yet received a statement showing we have paid in full for our records”
“I researched them on the internet and found their office, then spoke to a gentleman there. He told me that the price per square for the slate product was 800, and the price per square for the shake was 900. To have it installed would be a additional 100 on top of that, so given the approximate size of my property I was expecting 30-35000 for the job, When the sales came to my home he also approximated about 30-35000. Then I got the formal estimate it and it was 40% higher than the approximation. When I asked about bringing the estimate down to the 35000 range they said the best they could do was 40-42000 without removing the shingles. I feel a little ripped off. From my business perspective, if someone bought a bulk order then I would try to work with them more. They don't know their product and shouldn't give estimates. I would love to do business if I got a better price.”
“None We were very happy with the finished product, and so far have had no problems with the service and installation.We are not sorry that we chose this company.”
“I already have recommended Interlock Roofing to others. I was really impressed. I was a little skeptical and it was a little pricey. I read the other reviews prior to signing the contract and I thought maybe everybody else was being nice. I was pleasantly surprised. The first winter will be the real test, but so far everything has been great.”
12 detailed ratings · Read the full survey →
Roof completed August 14, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
“The installation crew came at the same time every day and they did a remarkable amount of work while they were here.”
Quality Of Materials★★★★★Strongly agree
“The winter hasn't come yet but so far I am satisfied and I have had no problems.”
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
“I called Interlock Roofing to have them move the dumpster and it was gone within 24 hours. That was the only issue I had and that was not their doing, but as soon as I alerted Neil to it he took care of it immediately.”
Schedule★★★★★Strongly agree
“Interlock Roofing even came earlier than I anticipated.”
Likely To Recommend★★★★★Strongly agree
“I already have recommended Interlock Roofing to others.”
“Lots of people in my neighborhood need new roofs. The cost is quite high but I believe it will pay over time by reducing heating costs and by not having to replace the roof in a few years.Staff exceptional!”
“In my opinion, it would be better if the salesman would transparently present whether or not you can walk on the roof. Different types of roof can be stepped on, but others cannot. I think it would be good if the salesperson would indicate whether or not you can walk on certain types of roofing. Breaking down the types of roofing and whether or not you can walk on it, or the weight limit, would be useful. If you need someone to fix something like the chimney, they need to be able to walk to that area, and sometimes they cannot walk on the roof. It would be good if the installers provided photographs of the project and the work completed so that you can see any progress or issues that arise during the project. I think this would be good for any customer, so that you can see how the job was done and if there are any difficulties with the project or anything else.”
“We are so happy with our new roof and the quality and workmanship of it, we can't think of anything that would require improvement. Thank you so much! We are very satisfied and pleased with the Interlock Roofing Systems!”
“There is no areas of concern. I was very happy with interlock right from the rep to the office staff the delivery man and the gentleman who did the work. I would recommend this company to anyone looking to replace there roof”
“Clearer timelines for delivery, installation issues as detailed aboveRecommend that the installer could request that our neighbor get in touch with us (as she has all our contact info) regarding starting the job”
11 detailed ratings · Read the full survey →
Roof completed August 5, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Strongly disagree
“Had advised Interlock regarding our planned vacation and our request to be present during the installation. Unfortunately, installation still happened while we were away.”
“Neil, we are sorry to not be able to proceed with Interlock Roofing this time. We have your contact information and figure we should be calling you again in about 10 years ... as we know that our roof will likely need replacing by then due to the lower quality of products these days!! Thank you once again for your time and efforts!!”
“They could improve on customer service. The office lady is not a very kind person and when there is only one guy on the rood they should send a supervisor to verify the work.”
“I appreciated that the salesperson gave me answers to all of my questions. I am still considering using them right now.I am not sure what the insurance will say. I am still considering it because then I would not have to worry about the roof.”
4 detailed ratings · Read the full survey →
Detailed ratings
Salesperson Punctuality★★★★★Strongly agree
Salesperson Knowledgeable★★★★★Strongly agree
Follow Up★★★★★Strongly agree
Recommend Interlock★★★★★Agree
“I do like them but I have not completely decided on anything yet.”
“The first crew did whatever they wanted, and no one checked up on them, it was like they showed up when they had a spare moment, then eventually quit.”
12 detailed ratings · Read the full survey →
Roof completed June 14, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“It took close to a month to complete with two crew.”
“Our experience was amazing I wouldn't change anything!!!! I recommend interlock roofing to anyone who asks. The whole team at interlock was amazing. The installers only took 3 days to strip the old roof and install the new one. The appearance of our house has improved tremendously. We are extremely happy with our experience.”
“They could have had the installation crew contact me if there were any issues. A couple of times they contacted my wife and she didn't know how to handle it.”
12 detailed ratings · Read the full survey →
Roof completed May 31, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Neutral
“They came a lot earlier than what was scheduled.”
“When I talked to the sales gal and told her that maybe someone should come look at the low slope roof, she should have sent somebody out to come look at it. It was the same person I dealt with for replacing the rest of roof and she was excellent.”
10 detailed ratings · Read the full survey →
Roof completed May 19, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Neutral
“The roof of the house was being replaced due to hail damage. There was no problem with that part of the project. We had a deck being installed on one half of the house and I told her she might want to have someone come look at it because there was a slope. She sent the installer out and he put the shingles on and did a very good job. Someone came out from Interlock to say the shingles weren't the correct ones because of the slope. They have to replace the shingles.”
“Would have recommended 4 if there was a protection process in place to manage small scraps of aluminum, such that cleanup was better managed. Also found some random tools in bushes, ie roof anchors, exacto blades. They definitely need a process to manage waste safely especially considering some job site may have children or animals using the yard.”
12 detailed ratings · Read the full survey →
Roof completed May 23, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Neutral
“I was quite disappointed with the way they handled small scraps of metal and nails. I checked my eves and they are filled with nails and small scraps of metal. I also continue to find very small and sharp pieces of metal around my house, in spite of the fact they said cleanup would be thorough. These are actually quite dangerous and could have been avoided by tarping the ground where the were working. Little effort was made to remove scrap and nails from the eves.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“Although they came back to fix a flaw on our chimney trim, the trim does not look as good as it did before the project. Staff did try hard to fix it.”
Clean & Safe★★★★★Disagree
“I was quite disappointed with the way they handled small scraps of metal and nails. I checked my eves and they are filled with nails and small scraps of metal. I also continue to find very small and sharp pieces of metal around my house, in spite of the fact they said cleanup would be thorough. These are actually quite dangerous and could have been avoided by tarping the ground where the were working. Little effort was made to remove scrap and nails from the eves. Material was thrown from roof with little regard for what was below, ie. deck, bbq, garden lighting. We were not asked to move any items below the job site.”
Professional Completion★★★★★Strongly agree
“Except for comments.”
Problem Resolution★★★★★Agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Agree
“Would have recommended 4 if there was a protection process in place to manage small scraps of aluminum, such that cleanup was better managed. Also found some random tools in bushes, ie roof anchors, exacto blades.”
“It was a pleasure working with the Interlock Roofing crew and staff. Not only did they finish the job in a timely manner but they completed the job almost two months earlier than was scheduled, allowing us to go on our scheduled vacation.”
“It was a pleasure working with the Interlock Roofing crew and staff. Not only did they finish the job in a timely manner but they completed the job almost two months earlier than was scheduled, allowing us to go on our scheduled vacation. Thank you interlock roofing for an excellent job!!! we did not get the lawn poster advertising Interlock Roofing.”
“They need to remove their sign soon after completion. I still have the sign on my lawn and have phoned Interlock to have it removed. I asked the roofer to take it but he said he was not allowed to remove it and someone else would do so.”
“The material came quickly, and was stored in a neat pile in garage. However it took a while for any communication to give any indication when the roofing would be installed. Then on Easter weekend, the installer came without any notice. Since we were away for the this holiday, and unable for the installer to contact us prior to starting the project at that time. Due to a mix up of the next installation date, the installer was sent to Lethbridge, instead of coming to Medicine Hat. We did receive an apology for this mix up, and we thank all the staff for rescheduling our project at their earliest available time slot. We are very satisfied with the installer and his workmanship. Thank you very much.”
“I would be interested in a follow up for pricing, we were expecting that by now but have not heard anything.”
4 detailed ratings · Read the full survey →
Detailed ratings
Salesperson Punctuality★★★★★Strongly agree
Salesperson Knowledgeable★★★★★Strongly agree
Follow Up★★★★★Disagree
“I have not had a follow up.”
Recommend Interlock★★★★★Neutral
“Mostly because I have not had a follow up. The lady he is working with emailed us addresses of other jobs they have done to go look at, but no follow up since that email.”
“We were contacted by Colin James about checking out any hail damage. He came and recommended we put in an insurance claim to have the roof replaced. The insurance agreed to covering the roof and gave us the info. within a few days we received a call from Colin to see if we were going to go with interlock for replacement. I said we had to think about it as we really didn't have a chance to discuss what our options were. Colin offered us an upgrade if we went with interlock but he needed to asap as it was his year end. We felt pressured to make a hasty decision. The part I was most annoyed with was the call from Colin came at 10:45 p.m. and I was sound asleep as I had to go to work the next morning. He wanted an answer then and an email to confirm our decision. I had to get up and do that at 11:00 at night. A bit inconsiderate on his part about the time of day and the fact that we really hadn't had a chance to do any research about our other options.”
“COMMUNICATION!!! I would be more than happy to chat with someone about the communication issues I noticed with in your departments.”
12 detailed ratings · Read the full survey →
Roof completed April 15, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
“Colin knew the product no question about it. I would have liked however to be told about the edging that drops down onto the fascia. The big selling feature of the shake design for us was it's ability to with stand up to 1.25" dia. hail (This is what we were told). This is what untimely sold me on the product. I was disappointed to see such a wide trim piece going down over the fascia that looks like it will be extremely vulnerable to hail damage and looks to be virtually impossible to replace since it was the first piece installed. My roofing may survive the hail but I'll have to have the roof taken off in order to replace the trim piece. Colin also did not have any samples with him and I had to request a sample be sent from your manufacturing facility.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“All emails were replied to very promptly. A++++Where you failed at was communication between your departments. I specifically asked for the produce to NOT be blocking the driveway. I moved it all myself to the deck area where I requested it to be put.I had added to my file (I have emails confirming) that 1" Fascia (smart board) was being used and we needed the roof to be offset accordingly. When the installer arrived I questioned him about it. He had no knowledge about the 1" material we were going to be using. House had aluminum fascia currently.Lastly, we needed two areas of the roof to be roughed in so my siding contractor could install the siding over your roofing edging. My contractor prepped the area so your crew could come in and do their work.Crew showed up very promptly which was great. However they did more that just these two areas, They did a "Dry In". Had we known this was going to be done my contractor would have removed all the fascia that was on the house. It was very difficultly to remove with the trim over hanging covering aprox. 30% of the fascia area. Some of the roof trim was damaged trying to remove the old fascia. In the end it all worked out but caused a lot of unnecessary work, grief.”
Installation Crew★★★★★Strongly agree
“Great crew. Worked hard, got along with each other. Pleasant to chat with, answered all questions I had.”
Quality Of Materials★★★★★Agree
“Beautiful product,neighbors wont even talk to me, they are all jealous.I'm just worried about that fascia trim that is north facing (The direction all our hail storms hit from.) Again the majority of the reason we went with this product is the hail resistance it will withstand. I am hoping it is as tough as I was told as next insurance claim I will be dropped, 3 strikes your out....”
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
“This was very much appreciated as we have a dog in the yard.”
“I think Interlock Roofing could Improve on the quality of the installation company. This was a repair from severe hail damage from a previous interlock roof. I think the price was a little high and that might have been because of insurance but I don't know if I would use Interlock Roofing again. It cost almost as much as it was to do the roof the first time.”
12 detailed ratings · Read the full survey →
Roof completed March 17, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Neutral
“It was a crew of one most of the time.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Neutral
“They could have cleaned up the garbage better before leaving.”
“The first installation crew made no effort to contact us in three weeks.”
11 detailed ratings · Read the full survey →
Roof completed March 20, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
“He had the sales manager training him at the time.”
Employees Professionalism★★★★★Strongly agree
“The first installer they assigned to put the roof in was given our information and did not contact us for almost three weeks. The other two guys Oswaldo and Alexander who were assigned to our project were in constant contact with us.”
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
“Oswaldo and Alexander were incredible. They paid great attention to detail.”
“They were so extremely knowledgeable, I learned a lot. I appreciate all of their help. My position was solely financial. It was just twice as much as I could afford.”
“We did not appreciate the high pressure sales tactics. We had informed Neil when he walked in the door we were getting 3 quotes on the roof after that he acted like being there was a complete waste of his time. His attitude made it one.”
“As above, a can of spray paint to match the roof color would have been a nice touch. I have not yet received the warranty papers and I would like this sooner than later please. I have received the proof of payment a week ago and I would have thought the warranty would have been with the payment receipt.”
12 detailed ratings · Read the full survey →
Roof completed March 25, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Neutral
“There were 2 roof vents (from bathroom fans) that could not be replaced and Interlock expected the installer to purchase paint for these vents. As part of the materials provided by Interlock, I would strongly suggest that a spray can of the correct color of paint should be provided for minor touch ups of this nature.”
“I think a more realistic completion date on the quote would have gone a long ways to increasing my satisfaction level. Better communication from Interlock as to the delays would have also been huge. Overall I am very satisfied with the product and the install, just frustrated with the lack of communication regarding the delays.”
12 detailed ratings · Read the full survey →
Roof completed January 16, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Neutral
“Jim's quote stated that the install should have been completed within 6-8 weeks, but we did not even receive the roof materials within the 8 weeks.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Disagree
“I initiated most of the inquiries as to the status of our materials delivery and install.”
“The clean up could have been improved. I did not realize that they left gobs of black tar between the breezeway that I had to clean up. I did not agree with them having me to sign a paper right after they finished. I didn't get a chance to look at the completed job although I was there the entire time. I felt pressured to sign the paper before they would leave.”
12 detailed ratings · Read the full survey →
Roof completed December 20, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
“They left gobs of tar on the ground after they left.”
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
“I was told that the roof would be completed by October 14, 2014. However, it was finished just before Christmas.”
“It was time to replace our leaky roof after an excessive amount of snow fall the previous winter. We initially did not want a metal roof until we found Interlock. We have had so many compliments on our new roof and are extremely pleased with the way it looks. The installers were on time, fast, efficient and knowledgeable.”
Roof completed August 20, 2014
Jeff and Bryn D.
Rocky Mountain House, AB · 2015 · Roof from 2014
★★★★★
“The boys did such a good job that we cannot think of anything to improve on! After the roof was on for a few days, we got a good dump of snow. On the front deck, our eaves trough has a leaf guard which ends up piling up the snow and eventually sliding the snow over the eaves trough and onto the deck. We will have to see if we can remove the leave guard in the winter and keep the roof part swept off so that it doesn't build up. Everywhere else is not giving us a problem. Bob and Alanna Seleski”
“It was all about the logistics of getting started. We would have preferred that when the materials were delivered, that it had been installed within the week or two weather permitting.While the pallet of supplies was in our driveway, it was blocking an entrance into our garage and blocking the view, while it was there someone actually broke into our garage.”
9 detailed ratings · Read the full survey →
Roof completed November 7, 2014
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Strongly agree
Communication★★★★★Disagree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
Schedule★★★★★Disagree
“The salesman laid out a time scale and said that the main office would phone us.”
“I feel that they could have improved on date slippages. We were getting really worried because we were moving into weather that would not be cooperative with the installation . We also had a deadline because we had to travel, but we were told everything was delayed. Interlock Roofing listened to our concerns and they pulled the crew in to get the job done. We had a bit of a run around with that, but they showed up and it was all resolved. We had 2 air vents on top of the house and we have a black roof, so when Niel and Bruce came they suggested we contact a particular firm to get the vents in black. They installed the 2 vents, but instead of the vents being black, they installed them in silver. We knew that they could be bought in black, but they did not mention anything about that. They way that they resolved that issue was by just painting them black. I was happy that they resolved the issue quickly, but I would have rather them installed black ones. I am worried about the paint chipping or peeling in the future. They promised that they would come back and clean the debris out of the eavestroughs, but they never did.”
“The installer, Alexey, was great. I was amazed with how much work was done in so few days. Shawna was great, too. Any time I called, she was very punctual and prompt. We’re very happy and the work looks awesome. If anyone asks, we’ll be passing on your number!”
“The only issue was really just the delay. They did say that it would probably be done in early October, though. The material was delivered the second week of September. We're very happy and the work looks awesome. If anyone asks, we'll be passing on your number!”
“I think they overbooked their installers, so they took a lot longer than they told me it would take to get started. Whatever the issue was needs to be addressed. The installer even told me other customers have waited over a year. It is a good quality roof and is worth the cost even though they're very expensive.”
11 detailed ratings · Read the full survey →
Roof completed October 23, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Disagree
“The time it took to complete the job was months and months later than what they promised.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Schedule★★★★★Strongly disagree
“The time it took to complete the job was months and months later than what they promised.”
“They were very professional, and kept in contact about materials delivery and afterwards. There isn't a lot they can improve on when it comes to customer relations. They seem to have everything under control. They are fantastic, and I appreciate everything they did for us. I would highly recommend them.”
“We have a section of the roof sheathing that was sagging before the job was started. The sheathing wasn't repaired, and I'm not sure that I understood from the installer just how stable that section of the roof is - or not. We've had some snow runoff that doesn't seem to be going into the gutter at the rear of the house as expected. We'll keep an eye on it for the next while and see if it becomes an issue.”
11 detailed ratings · Read the full survey →
Roof completed October 22, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Agree
“It's hard to know for sure until we've seen how well it lasts, but it looks good.”
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Agree
Schedule★★★★★Agree
“The installation date was a bit later than originally estimated.”
“communicating schedule!!!At least info if it is to be delayed!!! The end result seems fine but the process was frustrating.Waited patiently but were given no information about the delay.Then...Repeated efforts to get information about the schedule were fruitless...no one would return phone calls.Finally contacted the installation crew...”
“Be honest in your customer service. I am very happy with teh overall installation and product. I was unhappy with the constant run around when we were trying to find out when the installation was going to be completed.”
“Better communication regarding supply, delivery of materials and installation date. The order for the roofing material was placed in Sept/13. We were informed in July/14 of a problem with being able to produce the material in the color we chose and had to select another color. Materials were delivered end of July and installed in September. We had to initiate the calls to ask the status of delivery and installation.”
“All Interlock personnel we dealt with were personable, courteous and professional. The installer (whose name I don't recall) was a very able, diligent and hard worker. When he had helpers onsite - primarily for stripping the old shake and asphalt roof materials - they also worked well and without loud music or coarse language. Also, our contact at Interlock's office (Shawna) was courteous and helpful - even to lending us the heavy material display panel from the showroom to take home for a weekend AND helping me load it in my car! We've had positive comments from neighbors and from passers-by when we're outside. One of the more interesting was, "We loved the look of your old cedar shake roof and were afraid what you might be replacing it with, but it looks great - good choice!”
Roof completed July 10, 2014
Merv S.
Calgary, AB · 2014 · Roof from 2014
★★★★
“The recent crew were very good. Colin James was only involved early in the estimate process and I have no idea who Goehring is. However, the work was supposed to start in April and ended up starting on September 14 with several promised start dates in between also missed. The previous roof (also installed by Interlock) proved to be poorly done and we are hopeful that this time there will be no leaks. But it is too early to be confident of that. Enjoyed this crew - they explained what they were doing and why, very friendly, worked hard and generally were a big improvement over the first crew about five years ago. I really hope this roof works better than the disaster we had last time. Maybe you should sent the survey out again in a few years after we've had some storms!”
12 detailed ratings · Read the full survey →
Roof completed October 3, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Agree
“Nothing wrong yet but after the problems we had the first time it's too early to say whether we are happy or not. As of today, we have not seen any problems.”
Problem Resolution★★★★★Disagree
“We have had several years of serious problems that were never satisfactorily addressed until the roof was replaced. But during this recent job, there were no problems.”
“Perhaps - but only perhaps - the delivery and installation schedule might have been better coordinated to minimize the time product sat on our driveway. I understand there were two issues - the vinyl material for the low-slope roof was not available when the first delivery was made, and the installer was not available when expected because of weather-related delays affecting other jobsites. Interlock was good enough, however, to move delivered product offsite for re-delivery later - closer to the time it would be installed. We've had positive comments from neighbors and from passers-by when we're outside. One of the more interesting was, "We loved the look of your old cedar shake roof and were afraid what you might be replacing it with, but it looks great - good choice"!”
“Neil is very knowledgeable. I thought the price would be lower but that was not the case. I do appreciate their quality however but the price was a bit high.”
“happy that It took more time because the company was backed up. Once the materials were in, it took 3 weeks for the install, so we knew that they company was backed up.”
“We think in most areas of city Calgary,if the structure of the building are in good condition and the willingnessof the homeowner. interlock roofing looks very nice,we had several compliments,most of al the gutters keep cleaner, as interlockroofing do not shed,like asphalt singles,meaning the fine gravel that asphalt singles have will be released indue time as a result the gutters became heavy,if not cleaned properly the nails will fail to hold.”
“After the crew had finished the installation of the roofing system and I had an opportunity to walk around the yard there were a number of roofing nails and pieces of aluminium found on the deck and in the yeard. Most of the cigarette butts were picked up so was pleased about that.”
12 detailed ratings · Read the full survey →
Roof completed August 25, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“Our roof system was a month late in being delivered and we received no calls from Interlock to advise us of a delay and the reason for the delay.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“As noted below we were a month behind schedule in having our materials delivered and installed.”
“I give them between a 4.5-5 on this one. Interlock could be more affordable for less affluent people. I have to praise Interlock on a good job well done.I hope like heck I can get them back out here to do the garage.”
11 detailed ratings · Read the full survey →
Roof completed July 29, 2014
Detailed ratings
Sales Punctuality★★★★★Agree
“3.5”
Sales Knowledge★★★★★Strongly agree
Communication★★★★★Agree
“3.5”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Agree
“3.75The roof is scratched on certain places. Hopefully there will be no harm from this on the long lasting quality of my roof.”
“I would have liked more phone calls regarding the start date, although I know they probably wanted to wait until they had more information before they called. Personally, I've never commented on any ones roof before and never really thought that roofs could be pretty, but we have had tons of comments on how beautiful our roof is since it was installed. Thanks very much!”
10 detailed ratings · Read the full survey →
Roof completed July 28, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
“Brent and his crew were always prompt and arrived at 8:00 every morning.”
Communication★★★★★Agree
“Due to the weather this summer, it was hard to pin down a date to start our project. We weren't in a hurry to get it done, but we would have liked to hear from the company to let us know what was going on. Our materials had been delivered for over a month before the installation had started.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“Brent and his crew did a beautiful job on our roof, the only part that I'm not 100% happy with is the collar on the chimney. It seemed to have been very difficult because of the pitch of the roof.”
“A little more heads up of when the installers would be coming. We received a phone call the night before they arrived and would have appreciated a little more heads up.”
“Interlock Roofing could have placed the tarps down to catch the nails so I would not have to try and hunt for them later and also where their flashing butted up to the siding where everyone sees the front of my house.”
12 detailed ratings · Read the full survey →
Roof completed July 7, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
“They need to put tarps down on the ground to catch small nails.”
Quality Of Materials★★★★★Agree
“The roof received hail damage months after putting the roof on and I was told it would take better hail and dent damage.”
Quality Of Workmanship★★★★★Agree
“There were some issues where they buttered up the soft-fit and it does not look very professional on the front of the house. i”
Clean & Safe★★★★★Agree
“They could have put down tarps I have little white rocks around my house and trying to find nails around the house is really hard and they did not use safety harnesses.”
“The project went fine over all.We will see how good the customer service is in the future if I have problems.Thats my biggest concern now.”
12 detailed ratings · Read the full survey →
Roof completed June 24, 2014
Detailed ratings
Sales Punctuality★★★★★Neutral
“I sent Derek an email about some questions I had regarding the install before the installers arrived .He did not reply .I had to call him 2 or 3 times before I could catch up to him.They never did remove the sign.I had to remove and dispose of it when I was threatened with a fine from the bylaw officers .”
Sales Knowledge★★★★★Neutral
“Derek answered our questions the day he was here making the sale .After that he was difficult to catch up to.”
Employees Professionalism★★★★★Agree
“The installers Dwayne Deal and his helper were excellent.”
Communication★★★★★Neutral
“the communications in the sales department and PR department after sales could be better.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Agree
“Ask me again in 25 and 50 years its to early to tell for sure .It looks good now.”
Problem Resolution★★★★★Agree
“The install crew was excellant answering my questions the sales and PR department were not as good.”
“The phone calls. When the product was going to show up, and the driver calling 10 minutes before he shows up. When you work you need to call the day before, or don't call at all.”
“Everything went so well with Interlock Roofing from the first time I contacted them to the finish product I have no complaints. I just want to thank everyone at Interlock Roofing for a job well done, the job went really really well I was expecting a glitch at some point in the project but it just went well and I just thank everybody for a job well done.”
“1. The project experienced major delays due to a spring snow storm. What was supposed to be a one-week job ended up being close to 4 weeks from drop-off to finish.”
“nothing springs to mind? the 3's would generally be 4's in the survey if it wasn't for the lifting vents, we'll have to get in touch with interlock here and see if something can be done about them”
11 detailed ratings · Read the full survey →
Roof completed May 8, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
“over all I'll say yes, however we were told it would be easier to have fasia, gutters, etc done after the interlock roof was installed and now that it's on and we're getting quotes it's actually quite the opposite and is going to cost us a ton.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Neutral
“Overall I think so, however we're finding a few issues I'm afriad - the 3 of the 4 vents have become unscured and have lifted on the house, we haven't checked the garage as we just noticed the vents.”
“There were a few safety concerns. They didn't use tie offs, I mean their guys were good but I held my breath a few times while they were working. They did a good job.”
“A large part of whether or not I will recommend them will be based on whether or not my concerns about the installation are addressed in a timely manner. I have a three story home, so it is not a one story bungalow where the roof can be seen easily. They should be taking pictures of flashings and other important areas to show the owner that the work was done properly in order to inspire confidence in their work.”
“We first saw an interlock roof further down the road and decided to call for a quote. We were aware it was more expensive but I was pleased when Neil let us know how much more at the beginning of his initial assessment with us. I found all Interlock staff to be professional and courteous. However, the best thing now is I have a roof that look fantastic and will last me a lifetime. Thank you Interlock none”
12 detailed ratings · Read the full survey →
Roof completed May 30, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Strongly agree
“We first saw an interlock roof further down the road and decided to call for a quote. We were aware it was more expensive but I was pleased when Neil let us know how much more at the beginning of his initial assessment with us. I found all Interlock staff to be professional and courteous. However, the best thing now is I have a roof that look fantastic and will last me a lifetime. Thank you Interlock”
“I revived a call regarding when material would be dropped off and when the crew would start but their must have been a communication error between the staff because both times were different then I was told - luckily I am flexable The service and the results are well worth the price!”
“I am very happy with my experience with Interlock Roofing. We have used them before and I am glad we choose to use them again. I am very happy with Interlock Roofing.”
12 detailed ratings · Read the full survey →
Roof completed April 15, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Strongly agree
“I am very happy with my experience with Interlock Roofing. We have used them before and I am glad we choose to use them again.”
“We were very happy with the service from the sales and service/instalation people. They were very prompt and courteous, they left the site very clean as well. We are very pleased and have told others to consider an Inter Lock roof when they are ready to renew their roof. We were concerned with delay in hearing back on the financing terms and payments, Valerie had to ask more than once to get the issue resolved. This was our only complaint, everything else about the roof we are happy with.”
11 detailed ratings · Read the full survey →
Roof completed April 3, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Strongly agree
“We were very happy with the service from the sales and service/instalation people. They were very prompt and courteous, they left the site very clean as well. We are very pleased and have told others to consider an Inter Lock roof when they are ready to renew their roof.”
“We love the new look of our house! The installation crew was great and although some of the office staff could use a lesson in being more courteous we were overall very happy with the job. After completion of the job the communication from office staff regarding payment was not well received at all and they were rude and abrupt with messages. They were told that upon completion that my husband (who was paying) had to see the finished work before a cheque would be issued. We received a phone call (message) from a lady that was not well received especially when collections was mentioned. VERY unprofessional as it was not even 30 after completion.”
11 detailed ratings · Read the full survey →
Roof completed April 8, 2014
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Disagree
Communication★★★★★Disagree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Neutral
Professional Completion★★★★★Strongly agree
Schedule★★★★★Agree
Likely To Recommend★★★★★Agree
“We love the new look of our house! The installation crew was great and although some of the office staff could use a lesson in being more courteous we were overall very happy with the job.”
“This letter of reference is intended for people considering to re-roof their home or garage. We moved into our newly built home at the end of 1976 and by 1987 our asphalt shingled roof had deteriorated to the point that replacement was necessary. We naturally looked for a roof that would last much longer than the old one and settled on aluminum interlocking tiles.”
Roof completed September 15, 2006
Robert and Helene B.
Calgary, AB · 2011 · Roof from 2006
★★★★★
“It was time to re-roof my house. Although I wasn't sure if I was going to stay, sell or rent my home I decided a "life time" roof would benefit me in any case. My decision was sound. The roof is beautiful to look at and I get compliments from neighbors all the time.”
Roof completed August 7, 2010
Ed M.
Calgary, AB · 2010 · Roof from 2010
★★★★★
“I've had a few days to get used to the look of the new roof, and I can't believe how good it looks, nothing like the metal roofs of old. It looks like slate, exactly as you said it would. Arthur (the roofer) was a real pleasure, polite, friendly and very hard working. He took great efforts to clean up any debris at the end of each day.”
Roof completed September 13, 2010
John F.
Calgary, AB · 2010 · Roof from 2010
★★★★★
“After careful consideration of the different roofing materials and styles available; we were convinced that the aluminum roof system offered by Interlock Metal Roofing (Alberta) Ltd. was the best choice for us. Four years ago we moved into a 30-year-old home, which has been in the family since it was built.”
Roof completed April 6, 2009
Darren and L.
Calgary, AB · 2009
★★★★★
“We would like to thank you and Interlock Roofing for job well done in replacing our roof. When you visited to explain your product and what a great improvement it would be to our home, we couldn’t really imagine how true this would be. We had seen other homes in our area with your product and were very impressed by the look of the roof. From the time of placing our order and having the job completed it was all within the time frame that was quoted to us.”
Roof completed September 27, 2006
Jim Edgar and Pam C.
Calgary, AB · 2006 · Roof from 2006
★★★★★
“When friends of ours, who had just had an Interlock Roof installed, raved about their new roof, we were skeptical, but invited Brad to make a presentation before Christmas, 2005. What he showed us about the roof and our unique requirements was right for us, so we gave him our order and work began in early 2006. No money up front and nothing until the job is completed to our full satisfaction was good enough for us. The roof is huge, a very steep 10/12 pitch and with a number of ridges and valleys, skylights, chimneys and vents. We were concerned about winter installation, and especially the removal of the old pine shakes in potentially inclement weather. Our concerns were unwarranted as they removed sections of the old roof and installed the new, during the winter, and without leaving it unprotected. Our compliments to the installers, who were very competent, taking great pride in doing it right, having to scaffold and secure by ropes, in some very cold and uncomfortable conditions. The results is a very beautiful black slate look, which certainly enhances the look and value of our home. We have experienced four seasons of weather; cold, snow, hail, rain, wind and sunshine and it performed extremely well. We were concerned about hail but it withstood large hail without damage and the noise was no greater than the neighbor’s cedar shakes. We have no hesitation in recommending Interlock Roofing, Brad and their installers, and we are confident we have a roof that will outlive our needs.”
Roof completed March 16, 2006
Jack and Nim M.
Calgary, AB · 2006 · Roof from 2006
★★★★★
“I am pleased to say that the installation went very smoothly and that it was a pleasant experience. The installers were always in time, courteous, fast and professional. The thorough cleaning of the garden and around the house was particularly appreciated. The changes on the house are beyond expectations and the general curb appeal, with the stone tiles, making it the best of the neighborhood. The added value to the house is obvious and I will certainly recommend Interlock to anybody. It was overall a very positive experience.”
Roof completed August 2, 2006
Alain D.
Calgary, AB · 2006 · Roof from 2006
★★★★★
“We would like to take a few minutes to let you know how pleased we are with our new roof. As you are aware, we installed an Interlock roof on our previous house in Ontario about 15 years ago, prior to our move to Calgary. It was a good selling point when we sold the house to move west. As a result, when we saw the Interlock roofs appearing on houses in our neighborhood a short while ago, it was natural that we call you to see about having our roof replaced.”
Roof completed July 13, 2006
Sincerely, Dale and Delia A.
Calgary, AB · 2006 · Roof from 2006
★★★★★
“Mary & I are pleased to let you know that we are delighted with our new Interlock roof and we would recommend you and the product to anyone who inquires. We have had many compliments from neighbors and strangers. The 'weathered gray' color was the perfect choice for our home and the roof looks great. It fits in well with the existing pine shake roofs in Valley Ridge.”
Roof completed June 29, 2006
Michael and Mary B.
Calgary, AB · 2006 · Roof from 2006
★★★★★
“I am very happy with the roof that was installed by Interlock. The workers were very nice and they finished the job with great quality. They were here bright and early in the morning when they started and it did not take them long to finish the roof. I recommend Interlock to everyone. It is a great company that does a great job.”
Roof completed June 20, 2005
Lam T.
Lethbridge, AB · 2006 · Roof from 2005
★★★★★
“Our first exposure to Interlock Roofing was when Brad knocked at the door, having been referred by a neighbor who knew we wanted a new roof. Brad explained in detail about the roof, about how it was priced, and when it would be done. Installation was done in March, as scheduled and took 7 1/2 days. Both workers were friendly, neat and professional having worked for Interlock for many years.”
Roof completed March 27, 2006
Peter and Irene H.
Lethbridge, AB · 2006 · Roof from 2006
★★★★★
“We read an ad in our local newspaper and it talked about the last roof we would ever put on our house guaranteed for 50 years. There was a phone number to call and we really needed to get a new roof as ours was 15 years old and there was no gravel left on the shingles. We called Interlock Roofing, we arranged a date to meet and discuss the application of his product.”
Roof completed March 12, 2015
Garth and Shannon R.
Airdrie, AB · 2006 · Roof from 2015
★★★★★
“Today, the Interlock Roofing Installers have completed the installation of a great looking roof on our home. Later in the month of September, as I was standing on the deck of my home, enjoying the Autumn air, I noticed that one of my neighbors was having a new roof installed on their home. This roof definitely appeared to look much different than the ordinary asphalt shingles.”
Roof completed December 13, 2005
Keith and Priscilla P.
Lethbridge, AB · 2005 · Roof from 2005
★★★★★
“I would like to share some thoughts with regard to our new Interlock roof which has recently been installed: We moved into this house five years ago thinking we would never have to put a roof on the house while we lived here. To our surprise, this past spring, I looked up to check the roof, and what did I see? Shock and horror at curling tiles!”
Roof completed October 23, 2005
Patricia S.
Raymond, AB · 2005 · Roof from 2005
★★★★★
“The Interlock Roofing System was delivered and installed on time in spite of a delay in startup due to rain and another day delay due to rain after half the roof was done. The crew was courteous and friendly and cleaned up at the end of every day. I was very satisfied that the place was left tidy and clean after final cleanup. I recommend Interlock Roofing to anyone wanting an impressive nice looking roof.”
“To anyone interested in purchasing the Interlock roof system, it will be the best purchase you ever make. We have already noticed a difference in my house temperature. The workers were very polite and courteous. Brad came by a couple of times to make sure everything was good. We would recommend this company to anyone looking for a new permanent, maintenance-free roof.”
Roof completed August 20, 2005
Debbie E.
Lethbridge, AB · 2005 · Roof from 2005
★★★★★
“I live about 13 miles southwest of Cardston, Alberta. This summer I had an "Interlock" roof installed. The fellas doing the work came prepared, worked quickly, cleaned up and hauled away the refuse. They were very professional. Although we haven't yet experienced heavy rain, the roof seems no louder in a rainstorm than the asphalt roof.”
Roof completed July 16, 2005
Tim W.
Cardston, AB · 2005 · Roof from 2005
★★★★★
“Our experience with Interlock Roofing has been a positive one. Our salesman, Brad, was friendly, outgoing, and came through on all of his promises. The roof installers were friendly and hardworking. Our new roof looks great and we are pleased with the results. We would recommend Interlock Roofing to anyone.”
Roof completed June 26, 2005
Ed N.
Cardston, AB · 2005 · Roof from 2005
★★★★★
“Recently my wife and I came to the conclusion that we really could not put off replacing our roof much longer and so we started researching materials and costs. During the time we were doing our research we ran across INTERLOCK representative, Brad, at the Lethbridge Home and Garden Show.”
Roof completed April 15, 2005
David H.
Lethbridge, AB · 2005 · Roof from 2005
★★★★★
“We moved to Coaldale in July of 2004 from Medicine Hat and knew that the roof would need to be replaced in the next year or so. We had seen Interlock at the Home and garden show in Medicine Hat in 2003 & 2004.”
Roof completed January 27, 2005
Catherine M.
Coaldale, AB · 2005 · Roof from 2005
★★★★★
“Dear Inter Lock Roofing: Subject: roof installation I would like to express my recommendation for your installers, Mike and Nedjo. It was a pleasure to work with these gentlemen; when it is time to do these other roofs on our place I want them back, and not hesitate to pass their names to others. They were both very professional and had some difficult weather conditions to work with.”
Roof completed May 10, 1999
Dennis D.
Black Diamond, AB · 2000 · Roof from 1999
★★★★★
“As I promised, here is our very belated letter following the installation of our new Interlock Roof in mid April of this year. Mark and Martin, our installers, were terrific. They were courteous and friendly and Mark took the time to answer all my questions. They cleaned up those huge mounds of old shakes completely and they left the worksite neat and tidy at the end of each day. They did a great job! We are very happy with the appearance of the roof and knowing that we are worry free for the rest of our lives is a good feeling.”
Roof completed May 20, 1999
John and Jan A.
Calgary, AB · 1999 · Roof from 1999
★★★★★
“We hope this letter will save someone experiencing some of the aggravation, expense, internal damages and headaches we have experienced using asphalt shingles. Our home built in 1984, had its roof finished with asphalt shingles. Within ten years we started to experience leaking around flashings resulting in a rosewood chest having to be refinished and stippled ceilings in several areas of our home having to be repainted.”
Roof completed March 4, 1999
Wendy H.
Calgary, AB · 1999 · Roof from 1999
★★★★★
“I can't think of anything.”
Roof completed February 12, 2016
Bill Hornecker and Angie R.
Calgary, AB
★★★★★
“They could have given more communication about start dates and delivery dates.”
Roof completed November 17, 2015
Trevor and Andrea O.
Strathmore, AB
★★★★
“The clean up is the only thing. The project was a month and a half late.”
Roof completed February 2, 2016
Peter and Dawn L.
Airdrie, AB
★★★★★
“Now, the small problem with my interlock roof on the adjacent property was not handled nearly so well. It is a 10-year-old roof, and one tile has slipped out of place, allowing a squirrel into the roof. I called Interlock multiple times over several days on warm days leaving messages, and did not get a call back until after the weather turned cold. Communication issues meant the repair was significantly delayed.”
Roof completed November 5, 2015
Pamela McLean and Dean E.
Calgary, AB
★★★
“Beyond the visit from the sales department, we felt there was very little communication. From purchase to installation we had no knowledge as to when the installation would take place, just a 2 month time frame. We didn't receive a follow up call after installation either. However, we did receive our loan application papers, left at our front door by fed ex with all our personal banking information inside. I love my roof but without your installation crew, Interlock has no customer service.”
Roof completed December 13, 2015
Janet Wilson and Kent F.
Calgary, AB
★★★★★
“Can not think of any”
Roof completed January 6, 2016
Wayne and Janice C.
Lacombe, AB
★★★★★
“Salesmen need to be less of a "sgowman" more of a pragmatic advisor.”
Roof completed November 5, 2015
Yuliya Gorbach and Rick T.
Calgary, AB
★★★
“I did mention to Ray that the installing crew stared on a Friday left the roof exposed and it hailed that weekend. Then their truck broke down and even though all the working material was present, they did not take a cab over. All together they missed perfectly sunny days. Could you come and take the sign away? Thank you.”
Roof completed November 7, 2015
Christine Y.
Calgary, AB
★★★★★
“The job was tentatively scheduled to be completed in October. The roof ended up being completed on December 21st. Part of the problem was a delay in receiving material because the product was a new to the market. A winter installation was not what I had in mind. The roof looks good. I will do a more thorough inspection in the spring once all the snow is melted. If I do not see any problems, I will be a happy camper.”
Roof completed January 7, 2016
Andre and Pat G.
Red Deer, AB
★★★★★
“The crew worked extremely hard even as the weather changed to snow. They took minimal breaks even with the obvious uncomfortable working conditions.”
Roof completed January 27, 2016
Charles (Chuck) K.
Innisfail, AB
★★★★★
“none”
Roof completed November 6, 2015
Barbara C.
Lacombe, AB
★★★★★
“To date I have been very satisfied and do not have any suggestions. I will recommend Inter Lock to any interested parties.”
Roof completed November 6, 2015
Ed P.
Medicine Hat, AB
★★★★
“Rodney could return emails. Didnt get one response back or a phone call. Very thankful Shauna stepped in to take care of everything, without her, I would have been extremely disappointed. I am still waiting for my Warranty Certificate! Please email to dlippai@hotmail.com”
Roof completed December 16, 2015
Derek L.
Calgary, AB
★★★★★
“I don't like the phone message service. I called several times and got put through to the phone message service. I work and am in meetings so I didn't find the phone service helpful. They eventually reached me but it's easier if I can reach them.”
Roof completed November 11, 2015
Shelly S.
Calgary, AB
★★★★★
“They could have known better about the delivery of the product.”
Roof completed November 10, 2015
Steven L.
Calgary, AB
★★★★★
“They should make sure they have enough product to do the job, and they were a little bit unsure on how to do the finish edge. I would think that I would be getting another warranty card since this was as new install. Also, it seems they left pieces from the last install in the attic, so it wasn't fully cleaned up the first time.”
Roof completed December 9, 2015
Jean P.
Red Deer, AB
★★★★★
“Clear up all the shingle nails properly.”
Roof completed November 6, 2015
Allan and Bonnie T.
Calgary, AB
★★★★★
“They did not follow up in a timely manner to let me know that they would not be starting on the originally expected start date. They did call to let me know my materials were on their way and that the roofing would start shortly there after, but it was weeks before I actually got a call. Once a new date was finally set they did start promptly”
Roof completed February 10, 2016
Tanya D.
Red Deer, AB
★★★★★
“The crew didn't communicate to me that they were leaving on a day that was icy, I thought they were leaving for lunch and they just never came back.”
Roof completed January 15, 2016
Angie L.
Calgary, AB
★★★★★
“They forgot to send the poles for the sign, but I ended up putting it up against my trellis. Also, they could be a little better on the cleanup.”
Roof completed November 20, 2015
Janice and Robert K.
Calgary, AB
★★★★★
“The installation crew were good, but the rest of the Interlock staff were great.”
Roof completed November 6, 2015
Don and Patricia M.
Calgary, AB
★★★★★
“I think Interlock Roofing could have better communication on timing of the project.”
Roof completed February 16, 2016
John'Douglas' and Amanda M.
Calgary, AB
★★★★★
“Fantastic company with an excellent product. The team offered quick responses to any and all questions along with fast resolution to any concerns that I had. They really believe in their product are willing to back it with the warranty they offer! Will be using them for any future roof replacements as well.”
“We're very happy with the customer service and the product. The installers are also great. It's a more expensive product than a traditional roof but we completely think it's worth it. Given prices right now and what inflation will do to prices in the future I actually think this product is the smarter choice in the long run.”
12 detailed ratings · Read the full survey →
Roof completed September 8, 2026
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“We're very happy with the customer service and the product. The installers are also great. It's a more expensive product than a traditional roof but we completely think it's worth it. Given prices right now and what inflation will do to prices in the future I actually think this product is the smarter choice in the long run.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
“Had a small issue with long screws poking through the underside of our roof to our porch. The crew came back, snipped the screws and painted them and rectified the issue quickly.”
“So far, the product has been really good. I'm quite happy with what we've got so far. We haven't had any hail or high winds or anything like that yet, but I'm sure we probably will, since I live in Madison.”
12 detailed ratings · Read the full survey →
Roof completed August 6, 2026
Detailed ratings
Likely To Recommend★★★★★Neutral
Sales Punctuality★★★★★Neutral
“They kept putting me off for a while, and I was a little disappointed at that point, but that's okay.”
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
“I don't think there was any problem.”
Schedule★★★★★Neutral
“There was a bit of a delay. They were supposed to be here on the 13th, but I believe they showed up on the 26th or something like that. That was the problem and the delay.”
“Good bunch of guys on this project. Enjoyed working with them.”
12 detailed ratings · Read the full survey →
Roof completed July 27, 2026
Detailed ratings
Likely To Recommend★★★★★Strongly agree
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
“One of the people onsite was wearing earbuds. That is a safety violation for a dangerous worksite. I have owned and operated several businesses and well aware of the benefits of being proactive in situations like this.”
“Interlock Metal Roofing has surpassed our expectations as it has transformed the look of our house that conventional shingles cannot match. The durability, protection from the extreme elements in Alberta and 50-year life expectancy of this product is a great comfort as our house is our biggest and most valued investment. Living in an area for repeated wildfire risk and extreme winds, Interlock roofing provides us a greater chance for negligible damages. I would definitely recommend this product to our friends and neighbors.”
12 detailed ratings · Read the full survey →
Roof completed June 25, 2026
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“Interlock Metal Roofing has surpassed our expectations as it has transformed the look of our house that conventional shingles cannot match. The durability, protection from the extreme elements in Alberta and 50-year life expectancy of this product is a great comfort as our house is our biggest and most valued investment. Living in an area for repeated wildfire risk and extreme winds, Interlock roofing provides us a greater chance for negligible damages. I would definitely recommend this product to our friends and neighbors.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Neutral
“I have not had a problem to date, so I cannot comment.”
“They were good in all areas during the project. The only thing I might have appreciated more was if, when I reached out in January, the time between my initial interaction and having someone actually come out to visit the house had been shorter. It took about two to three months, so that was a bit of a concern. I am not saying it was bad, but it definitely was not set in stone what was happening during that time.”
“The only thing I might have appreciated more was if, when I reached out in January, the time between my initial interaction and having someone actually come out to visit the house had been shorter. It took about two to three months, so that was a bit of a concern. I am not saying it was bad, but it definitely was not set in stone what was happening during that time. They were good in all areas during the project.”
“Did work when scheduled, on time Would be nice if you could install eave troughs and down spouts also which we are going to get done anyway. We are getting a lot of good comments from area residents about the roof - they all like the “look”…”
“Did work when scheduled, on time We are getting a lot of good comments from area residents about the roof - they all like the “look”… All were good, no one in particular outstanding, just doing their job as expected Would be nice if you could install eave troughs and down spouts also which we are going to get done anyway.”
“I've had my interlock roof for 14 yrs and have had no issues with it until this last winter. We had heavier than normal snow and a lot of freeze thaw conditions. Several of the snow deflectors were pushed forward and lifted some of the roof. I emailed Dave and Tyler and repairs were made quickly . You can't tell there was any concerns at all.”
“Yorman and his crew were very pleasant to deal with. There were no issues—just great communication and professional workmanship throughout the project. The crew cleaned up the job site at the end of each workday. I would recommend Interlock to anyone looking to add value to their property.”
“We recently installed a new Interlock Roofing System, and we couldn’t be happier with the decision. Knowing it’s backed by a limited lifetime, non-prorated, fully transferable 50-year warranty gives us real peace of mind.”
“It's really hard to tell at this point if I am likely to recommend Interlock Metal Roofing to a friend because it is yet to be seen how efficient it will be for saving on electricity. I was confident in choosing them over anyone else because of the material and the warranty. I think that for Interlock Metal Roofing to just send one person to do the job doesn't bode well for the company.”
“We decided on a metal roof so called Interlock and they came out fairly quickly to show us what they have and exactly how they do the roof. Tyler took his time and showed us how they put the roof on and why it works so well. He was very patient and answered all of our questions.”
“It was a great crew. Happy, friendly guys. Showed up when they said and worked hard until it was done. It looks great and the clean-up left things looking better than before. Five stars for the crew. Let's hope the product lives up to their standard.”
“Yorman and his crew were awesome! They did a great job and went the extra mile to make sure everything was done right, including helping out with bits of the roof that needed repair before they could finish it. 100% recommend!! Highly professional and wonderful to work with.”
“Lisandro and Kevin arrived promptly after customer service called to let me know a service team was on their way. They set up quickly and fixed our vent efficiently. Very friendly and professional. They added extra snow guards to hopefully prevent any further issues as well. Thank you!”
“Such a hard working crew, did a beautiful job on our very complex roof. Worked like troopers 12 hours a day, we're very courteous and thorough. Highly highly recommend!”
“Tyler was an amazing sales representative. Kept his word. Roof was done amazing. The installing crew was quick, efficient and friendly. We got our roof done 2 years. Zero issues and looks like new still. Very affordable!! We are super happy with our interlock roof.”
“After walking through the Edmonton Home Show, it was very overwhelming trying to figure out which vender I needed for my roof. After speaking with Tyler, the extensive knowledge and professionalism he showed has really enticed us to consider a metal roof! I look forward to our future conversations!”
Roof completed March 29, 2025
Wyatt S.
Edmonton, AB · 2025
Google
★★★★★
“Great product-10 years later, still love it! (Completion Date: 2012-05-28)”
“The roof looks fabulous. Dealing with Interlock Metal Roofing was very convenient and easy. The people were very accommodating. I love the look of the house with the new roof. A lot of people have asked about it. I am satisfied. They did everything that I was looking for. They went above and beyond.”
“Neil W. was great to deal with. Information and accurate quote and guidance. The crew that came out were diligent about making sure their area was cleaned up after working and the roof on the garage looks brand new - 4 years later. Good enough, that we are now looking to complete the property by doing the house. Thank you!”
“We just had Interlock Roofing put on a new black metal roof that looks stunning. It is called a cool roof and we got to experience this first hand during the heat wave. After the roof was installed, we noticed that the house was significantly cooler to the point that we were able to reduce the AC, saving us money. Although costly, we definitely feel it was worth the money because we have piece of mind that we will not have to worry about roofing again.”
“We had Interlock replace our old shingles in October 2023. Their installation crew was professional and knowledgeable. We would highly recommend them to anyone looking to replace their roofing system.”
“We are very happy with our new interlock roof. Tyler in sales answered every question efficiently and politely. There was absolutely no harassment for us to commit to a purchase. Once we decided to go ahead with the interlock roof system the process was easy. Positive: Professionalism Services: Roof repair”
“Just had our new roof installed and it looks amazing!! The installation crew did a fantastic job. They were super polite, answered all our questions, and did great clean up. So happy with the results and would definitely recommend this company and product! **Positive: **Professionalism”
“We cannot express how happy we are with the Calgary Interlock crew; the workmanship of Yorman and David was beyond excellent. Excellent clean up, polite, and answered all our questions. It is hard to find this exceptional customer service nowadays and we highly recommend this company and Yorman and David.”
Roof completed December 8, 2022
Brian and T.
Drumheller, AB · 2022 · Roof from 2022
Google
★★★★★
“Good Morning Mr. Thomas: I just wanted to send a quick note to give a sincere thank you to yourself, Janer, German, Kevin and the two other gentlemen who joined in on Saturday (sorry, I did not get their names) for seeing this issue through to the end. I am extremely happy and overwhelmed with the honourability and integrity of Interlock Roofing… something that’s tough to say these days when most companies just take your money and run and do not stand behind anything they sell or work on. To stand behind your product and get the issue resolved like everyone did… I can’t say thank you enough.”
Roof completed August 16, 2019
Philip L.
Sturgeon County, AB · 2022 · Roof from 2019
★★★★★
“**Positive: **Punctuality, Quality, Professionalism, Value **Services: **Roof installation”
“They could have improved on their communication. The roof quality is very good and the roofer themselves were very friendly. The communication was very poor and it was frustrating.”
“I think Interlock Roofing could have improved with the initial start date once the material was delivered. We had a start date, and I waited for them on the third day, but no one called me. I contacted the Calgary office, and they were apologetic. They weren't notified either. We had to delay the start date for another three weeks. They had a lot on their plate, and limited crews. But I would have appreciated a phone call saying what was going on and that they couldn't make it. After doing the research that I did on Interlock Roofing, I'm really happy I chose them. It's probably the best roofing you could get. It's very visually appealing. I'm a very satisfied customer.”
12 detailed ratings · Read the full survey →
Roof completed October 19, 2022
Detailed ratings
Likely To Recommend★★★★★Strongly agree
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
“I couldn't have had a better crew. I was very satisfied with their work procedures.”
“I had the metal roof installed in 2014. This summer (2022), an Interlock Service rep stopped by to ask about the roof. There was a leak in the garage due to an over-nailed nail and a discoloured panel due to an eve trough drop. These would be covered under warranty. **Services: **Roof installation, Roof repair”
“I had our roof installed 3 years ago. Quick clean professional. We added a small addition to our kitchen and wanted the roofing to match. My parents had Interlock Roofing installed in 1972 and the roof looks like the day it was installed. **Positive: **Responsiveness, Punctuality, Quality, Professionalism, Value **Services: **Gutter cleaning, Roof installation”
“So happy with our investment in our roof. They were very professional, punctual, and tidy. Went above and beyond. **Positive: **Responsiveness, Punctuality, Quality, Professionalism **Services: **Roof installation”
“I am updating my review to share that my roof has held it's own the last four years with no issues. At the time of installation it was Interlock Roofing who installed it. After they left I decided I wanted snow guards along another portion of my house. **Services: **Roof installation”
“Janer did a good job of retrofitting snow guards . He was both professional and pleasant to talk to. We would have him back any time. **Positive: **Responsiveness, Quality, Professionalism **Services: **Service not listed”
“I would recommend Interlock Roofing to anyone. They were all excellent and courteous. The cleanup and project was done professionally. The cleanup was exceptional.”
11 detailed ratings · Read the full survey →
Roof completed April 24, 2022
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“I would recommend Interlock Roofing to anyone. They were all excellent and courteous. The cleanup and project was done professionally.”
“I'm still picking up tin/aluminum slivers from the yard. I think the issue was just that our roofing was installed while there was still snow on the ground, and so perfect (or at least excellent) clean-up was impossible. I don't fault the installers as I think they did the best they could. Perhaps from a scheduling perspective however, next time (for somebody else obviously), should assure that the spring melt has been significant prior to installation.”
“Had Interlock out to install just a week ago. They're aggressive with their scheduling and very accommodating with their customer service. Work looks good and I have every confidence in it's future. **Positive: **Responsiveness, Punctuality, Quality, Professionalism, Value **Services: **Roof installation”
“Our Interlock roof was installed in 2014. We have had no problems or issues. Due to freeze / thaw cycles this winter we had some ice slide off our roof and damage a gooseneck vent (from a bathroom ceiling fan). Janer and his team replaced the vent and installed additional ice breaks to prevent future issues. **Positive: **Responsiveness, Punctuality, Quality, Professionalism, Value **Services: **Roof repair for storm & wind damage”
“My roof was installed 10 years ago. Had some loose tiles due to wind and ice. Service man came out in a timely manner. Repaired and inspected the rest of the roof. Very happy with the service. Recommend this company. **Positive: **Quality **Services: **Roof repair for storm & wind damage”
“My Interlock roof was installed in October 2009. Reported a loose tile yesterday afternoon after melting ice came down rapidly. Janer came out the next morning and put back into place. **Positive: **Responsiveness, Punctuality, Quality, Professionalism, Value **Services: **Roof inspection, Roof repair”
“My Interlock roof was installed in October 2009. Reported a loose tile yesterday afternoon after melting ice came down rapidly. Janer came out the next morning and put back into place. **Positive: **Responsiveness, Punctuality, Quality, Professionalism, Value **Services: **Roof inspection, Roof repair”
“Communication was a little weak. We received a call in October advising of the start date. When we didn’t hear anything further, we called the day before and told it was postponed a week. Then we didn’t hear anything again, so we called back again and were told it been postponed again. Then we finally received a call with the actual start date.”
“Our new Interlock Roofing system looks great and we are very happy with the updated feel of our home's exterior. We actually installed a solar photovoltaic system over part of our new Interlock roof and the two systems complement each other very well and look great together. We would recommend an Interlock Roofing system to anyone who is looking for a great looking roof that will last a lifetime. All the areas noted above. One additional problem we had was that the solar PV team had coordinated and essentially "hired" Interlock Roofing to have some additional brackets installed. Following our final payment on the roof, instead of sending the invoice for this additional work to the solar PV team that asked for it, the invoice was sent directly to the homeowner along with what seemed like a threat that warrantee paperwork would not be issued unless we paid that additional bill ourselves. I forwarded the extra Interlock Roofing bill to the solar PV team who took care of it for us but this is yet another example of room for improvement with communication on the part of Interlock Roofing. Nothing other than the fact that we are very happy with our new roof. We appreciate the help we received from Head Office staff when we were first considering an Interlock Roofing system and we appreciate the work that went into making our new roof a reality. Please take the comments above as areas of improvement for the future rather than an indication that we are unhappy with the results. We are very happy with the results. Thank you.”
12 detailed ratings · Read the full survey →
Roof completed May 3, 2021
Detailed ratings
Likely To Recommend★★★★★Agree
“Our new Interlock Roofing system looks great and we are very happy with the updated feel of our home's exterior. We actually installed a solar photovoltaic system over part of our new Interlock roof and the two systems complement each other very well and look great together. We would recommend an Interlock Roofing system to anyone who is looking for a great looking roof that will last a lifetime.”
Sales Punctuality★★★★★Strongly agree
“Yes, he was.”
Sales Knowledge★★★★★Strongly agree
“Everyone involved in the sale was very enthusiastic and helpful regarding our project.”
Employees Professionalism★★★★★Agree
“Head office employees were quite professional and courteous, however, demolition and installation crews left something to be desired.”
Communication★★★★★Neutral
“Our roof installation was to be coordinated with a solar PV installation crew and unfortunately Interlock Roofing did not communicate all the key dates and timings to the solar PV installation crew. We were informed about some of the dates and timings at the last minute and passed those on to the solar PV crew. Fortunately, the solar PV crew was flexible and able to change their plans to accommodate our project.”
Installation Crew★★★★★Neutral
“Demolition crew members climbed up and were walking around and tearing up our roof without so much as a "hello" from the crew supervisor the morning the demolition started. Crew did not react to a request by homeowner to remove the Interlock sign from our neighbor's lawn and homeowner had to do this ourselves. Crew said they would only take off as much roof as they could complete in a day yet took off all of the old shingles in one day prior to leaving for the weekend when there was a snowstorm. Crew did not show up for 1.5 days during the middle of the following week without informing homeowner about this. Homeowner had to call the Head Office to find out why the installation crew hadn't been to the worksite in over a day and job ended up taking 8 days to complete including 3.5 days of no work at all. Installation supervisor gave homeowner a feedback form and asked that it be handed back directly to him before he left the jobsite on the last day. It's far easier to be frank about quality of service when you have the option of leaving feedback anonymously and not directly to the person who is being evaluated.”
Quality Of Materials★★★★★Agree
“Only time will tell how the materials perform over the lifetime of the roof. I am optimistic though.”
Quality Of Workmanship★★★★★Agree
“Despite the shortcomings of the Interlock Roofing installation crew noted above, the work we observed the two of them doing over the course of several days appeared to be good work so we are hopeful that is actually the case.”
Clean & Safe★★★★★Agree
“Demolition and installation crews did a reasonable job of keeping the jobsite clean and safe for us. Thank you.”
Professional Completion★★★★★Agree
“Yes, we are very happy with the results.”
Problem Resolution★★★★★Agree
“We did call one time about a shingle that blew off the roof and someone from Interlock did come out to our home relatively promptly to resolve the problem. They were very courteous and helpful during that encounter.”
Schedule★★★★★Agree
“We asked for a winter/spring installation and got it. I feel like the installation could have been done in 5 working days, however, rather than stretched out over 8 days including a weekend and a day and a half off in the middle of the work week.”
“They were extremely good at keeping the place clean and tidy. They cleaned up well. It was fabulous. The communication could be improved. I am still waiting for my lifetime guarantee. They cashed the check, and I still have not received it. The office staff needs to up their game. I have not called them, but I asked them directly for that when the job was completed. They said it would be given to me within 10 days of the check clearing. We agreed on a price and what was to be done, and the salesman was constantly trying to increase the price by thousands of dollars. There were some slight issues with the building and we agreed on ways to resolve that and for what price. I did not like that they kept trying to upsell me. The installers and the job were well done. The salesman put me off of recommending them to anyone else. It is a great product.”
“This was an insurance job and I asked for you people specifically as I liked the first installation. Your administration people were very wrong in pursuing a lean against my property in a few days after completion of the job when the contractor was to look after payment. It was disappointing enough that I would not recommend interlock because this aggressive behavior on this matter.”
“The guy in the head office in Vancouver was not very professional. I made a deal with the bosses that I can make 4 installments and was 2 days late with the last payment. I got a call that they would put a lien on the house, I don't think that's the way business should be done when I already paid the first installments. The way the accounts receivable handled it was very unprofessional. They installed it on Saturday and Monday we had a very severe storm and we didn't lose a thing. If it were shingles I would have lost and I'd have to file a claim. They put their product on and I am very happy with it.”
“I think dealing with facia should be part of what you do.”
12 detailed ratings · Read the full survey →
Roof completed September 22, 2020
Detailed ratings
Likely To Recommend★★★★★Agree
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Strongly agree
“Thebinstallers were great about taki g images to show me as they installed”
Communication★★★★★Neutral
“Some more clarity of what theybhandle would bebbetter. As in do you deal with facia if there is anproblem with it”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“A slightly better clean up would have been nice. I kept finding small cut peices of metal in my yard and i have 2 kids. Also a peice of scrap was left on the roof and it fell. Thankfully it did not hit anyone.”
Professional Completion★★★★★Agree
Problem Resolution★★★★★Neutral
Schedule★★★★★Neutral
“They were about 1 week late to the time frame i was given by phone. And i disliked thebfact that i had all the peices sitting in my back yard for a week before installation. They arent heavy and was concerned of theft.”
“We are very pleased with the overall look and installation. The workers were accommodating when it came to my shift work. The ONLY teeny tiny little thing was the whole order was not delivered (missing snow catchers) which delayed the work. It was a great experience right from sales to installation. Thank you! We will call when we are ready to continue the project.”
12 detailed ratings · Read the full survey →
Roof completed September 22, 2020
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“We are very pleased with the overall look and installation. The workers were accommodating when it came to my shift work. The ONLY teeny tiny little thing was the whole order was not delivered (missing snow catchers) which delayed the work.”
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“I know your office person went on holidays, but the cheque sat in our account for over two weeks after the completion. I tried to get in touch with someone and there was no response. Maybe having someone train to cover her would be a good idea.”
Installation Crew★★★★★Strongly agree
“Super friendly, accommodating due to my shift work, and polite. I was pleased at the crew interaction with each other as well. Respectful.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
“So far! We just got our second snow fall, so we shall see in the spring. We will go into the attic and ensure no leaking in the spring.”
Clean & Safe★★★★★Strongly agree
“The the workers did an excellent job. (only missed one nail and, of course, my tire found it.) But everything else was spot on!”
“My new roof looks great and I'm glad I won't have to replace it again. **Positive: **Responsiveness, Punctuality, Quality, Professionalism **Services: **Roof installation”
“Communication from the crew. I'd call the call center, they'd tell me the crew would be in touch and then they wouldn't and I'd have to call the call center again the next week.”
11 detailed ratings · Read the full survey →
Roof completed September 23, 2020
Detailed ratings
Likely To Recommend★★★★★Agree
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Strongly disagree
“I was told multiple times the crew would be here on x or y day or would get a call on this day or that day to confirm and repeatedly got no call backs.”
“When it was time to replace our roof we decided to go for a more durable metal one. After some research online we chose Interlock because it was the best option. Neil came out to meet with us and showed us all out options. **Positive: **Responsiveness, Punctuality, Quality, Professionalism, Value **Services: **Roof installation”
“Interlock Roofing is very professional, quick, and efficient. I love my new roof. They should clean up as they go. My over experience was good and I love my new roof. I would recommend Interlock Roofing to anyone.”
11 detailed ratings · Read the full survey →
Roof completed August 31, 2020
Detailed ratings
Likely To Recommend★★★★★Strongly agree
“Interlock Roofing is very professional, quick, and efficient. I love my new roof.”
“The one thing that could have been improved upon was that there were several times I left messages and didn't get an answer back. When I phoned Mathew, he answered right away, but I didn't get an answer right away from the main office.”
“We had the roof installed a year ago and are very happy with the look. The installer was awesome and very professional. The gutters our easier to clean as a lot of debris blows off. Our house has had a number of additions and was prone to ice dams and leaks. This problem has been rectified with interlock. **Services: **Roof installation”
“We had the roof installed a year ago and are very happy with the look. The installer was awesome and very professional. The gutters our easier to clean as a lot of debris blows off. Our house has had a number of additions and was prone to ice dams and leaks. This problem has been rectified with interlock. Of course 20 years down the road is the real test. But we are extremely happy with interlock so far. **Services: **Roof installation”
“Usually, they have 5 guys working on the roof, but because of Covid-19, part of the crew was somewhere else so they did the job with only 2 men. The crew of 2 Columbian men worked in negative 10-degree weather with snow on the roof to get the job done. They came a day early and got rid of the snow and prepared for the job. They were amazing.”
“I can't really think of any areas to improve. We were really happy with the product and install and everyone in the company we interacted with. It was awesome. Peace of mind is worth a lot of money, and I think we got a great deal and a great product.”
“Everything is perfect, no problems. I am very pleased with the product and I think it is a very good investment long term. I am a second-time buyer with your company. I have no complaints, everything is good.”
11 detailed ratings · Read the full survey →
Roof completed March 30, 2020
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
“We haven't had any major rain or storms yet to see if it leaks.”
“Hi everybody! I bought a house with a metal roofing. I transferred the warranty over. Everything was smooth and easy. Reception was so helpful, kind and professional. Mr. John, the service guy, is awesome. Very handy, professional and knowledgeable. The repair I had was complex and scary. Mr. John fixed it so easy. If you get him to fix your roof, you are very lucky. **Positive: **Responsiveness, Punctuality, Quality, Professionalism, Value **Services: **Roof repair”
“Review posted September 2019; Roof installed September 2017 in Edmonton Alberta Canada. I dealt with Derek B who explained the Interlock Metal Roofing materials and technology, their warranty and the training of the installers in person. He sent me aluminum samples in my short list of colors and provided me with addresses of previous customers so I could see examples of their finished roofs near my home. My Black Slate Interlock Metal Roofing aluminum roof was installed in September 2017. Buying an Interlock Metal Roofing aluminum roof was a great decision and I would do it again, no regrets.”
“Outstanding service and product! We had our roof replaced with Interlock Metal Roofing a few years ago and couldn't be happier with the results! Our energy bill dropped dramatically the very first summer as there was no need to run the air conditioner. The roof looks awesome and doubled our curb appeal. You cant go wrong with this product!”
“I would tell them about the problems I had so they could decide for themselves before they spend that kind of money. They could ensure that the installer has extra material available in a variety of colors...”
12 detailed ratings · Read the full survey →
Roof completed October 8, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Neutral
“They were professional. I wouldn't say that they are organized, but I am not sure if that is their fault or Interlock's. It took two weeks to get the roof installed. We still have a bit of an issue with it, but I don't know if it is a valid concern.”
Quality Of Materials★★★★★Strongly agree
“When I look at my roof from the front, it flows until one spot, and then it appears to have a ridge. I don't know what is causing that ridge. I don't know if I should give them a call. I am not sure why the ridge is there.”
Quality Of Workmanship★★★★★Neutral
“There is a ridge on the roof.”
Clean & Safe★★★★★Neutral
“There were a lot of nails left on the roof. They picked up what they saw. After the winds came, we picked up more nails. Nails still got in the tires of my car and my daughter's. We walked around several times picking them up, but there were still some that would fly off the roof.”
Professional Completion★★★★★Neutral
“They didn't have the pieces available to finish. We had to wait over a 2 week period to have it finished. One day, I had to call the office because they took off the shingles, and the plastic covering blew off when we had really heavy rain. The woman in the office was extremely good. She got the crew manager here to get it stapled down. It rained all night, so we were worried that it got on the plywood.”
Problem Resolution★★★★★Agree
Schedule★★★★★Neutral
“They were there when they said they would be to put the roof on, but they weren't able to finish because they didn't have the parts.”
Likely To Recommend★★★★★Agree
“I would tell them about the problems I had so they could decide for themselves before they spend that kind of money.”
“I believed that there was over estimation of the materials in which I have paid for. The overestimated material which were delivered belongs to the project and the house owner. Excess materials, I believed to be 23% were all taken back by the crew who worked to install the roof. When asked why, they said that they will returned to the company. If this is the case, I would like to be reimbursed of the overestimate cost in which I paid in full. Looking for timely action from Interlock. The product over all is good and it really adds beauty and value to the house. It gave some kind of assurance of long term use and not to re-roof in the near future as compared to shingles. The only regret I have is perhaps the sales has brought me for a joy ride and quoted me like sky is the limit.”
“Their communication fell short of my expectations. We didn't know a timeline. When they dropped off the roofing materials, I assumed it would start within a couple of days and it wasn't until a couple of weeks. Everything was left out in the rain. The guys coming to install the roof gave us a 12 hours warning before they showed up. Because of the timing of everything, I was away that weekend and my husband had our kids to deal with so he wasn't checking the phones at 8:00 at night.”
12 detailed ratings · Read the full survey →
Roof completed October 25, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
“I would rate him a 4 during the sales and 2 afterwards. I tried to contact him afterward and he didn't get back to me.”
Employees Professionalism★★★★★Agree
Communication★★★★★Disagree
“I spoke with Rodney about it yesterday. The guys that were installing our roof called six times the night before they showed up, and we missed the calls and didn't know they were coming. They called our house phone with no one home, and we didn't know we got calls.”
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
“Rodney did phone yesterday, and we had a nice chat about the communication issues.”
“On one edge of the roof it looks like a trim piece had been removed along the length of the roof to accommodate the new roof; the exposure of unpainted wood had not been communicated to us by the roofers. Other than that no concerns or issues - the experience went well and was essentially painless! Excellent experience, quality and workmanship. The installation and sales teams were professional and very accommodating. I would not hesitate to recommend Interlock in future.”
“We looked into interlock roofing and other roofing options for about 5 years. It seemed so expensive. However when we did the math for the cost of a lifetime roof verses the cost of replacing singles every 15 years and the head ache and mess that that is, we could see that Interlock roofing was a very good value. Typically we do our own work and were concerned about the quality of having a roofing crew do the work. The quality of craftsmanship was very high.”
“We have had a lot of people ask us about our new roof, we have the big sign out in our yard and a lot of people have taken note of the sign and written down the information. We actually had someone stop by to look at the work that was being done and making remarks that they liked the roofing. I cannot think of any areas because they cleaned up after themselves, they did things in an orderly fashion and made sure we could get in and out of hour without issues.”
“I think Interlock Roofing could improve on providing a better crew. The firs time we did not have a good crew. I was disappointed the first time Interlock Roofing came out but was very satisfied the second time.”
“HIGHLY RECOMMENDED GREAT PRODUCT LOOKS GREAT. THEY CUT OUR INSTALL DATE VERY CLOSE WE WERE LEAVING ON HOLIDAYS AND NOT MUCH ROOM FOR WEATHER OR OTHER UNFORESEEN HICCUPS”
“I was satisfied until had an issue with the anchoring on the roof, only one side was anchored properly the other side was off by two inches. The person who sculpted the job and the installer did not make the same decisions for my roof. Honestly I do not know who was right or wrong.”
11 detailed ratings · Read the full survey →
Roof completed July 31, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
“Last year I booked a Job with Interlock Roofing, they did not communicated well which resulted in me cancelling the job. This year I tried again, and worked with the company, they did a great job, and communicated very well.”
“Communication between Interlock and the solar panel company was a bit lacking. They were supposed to coordinate together so that they had the brackets to install in the roof while doing the roof. It was not completely Interlock Roofing's fault though, the solar company did not do their due diligence either.”
“A bit more communication on the start date would have been nice. I had to contact them to find that out because the material sat in our driveway for a week and we hadn't heard anything so we called them. There are some corners that are very sharp on the roof it would be nice if those could have been bent in a bit more. Also, I thought we were getting a bumper for the door but we didn't receive anything like that, we have an indent in the roof already because of the garage door.”
“We did a lot of research on metal roof companies before deciding on Interlock Metal Roofing - and what a great decision this was. The roof looks spectacular and looks brand new two years later. Won't hesitate to use them again on other properties. Metal roofing is the way to go and their lifetime warranty backs their work and products.”
“My husband and I were very impressed that we were given about 40 houses to look at to see the quality and appeal of the work Interlock does in the way of roofing. The staff did a beautiful job with the installation. After six years our roof looks as beautiful as the day they did it.”
“See Point 4 above: The financing should be more carefully and fully explained BEFORE someone commits to a purchase. Neil Wetherell said he wanted me to write a review regarding my roof, but I haven't heard from him about what he wants and when he wants it yet. He also mentioned he might want to make a short video but hasn't been in touch about that yet either.”
“I was upset when I learned that the 8.99 per cent interest Neil Wetherell told me I would be paying on the loan for my roof would only be in effect for the first 60 of the 180 months of the amortization period.”
“We had our roof installed back in August of 2005. We weren't ready at the time for a new roof, but we started to look into a products that would perk up our home and were environmentally friendly. Our daughter is an Environmental Scientist and it was important to us to select a product that reflected a good for the environment priority.”
Roof completed September 19, 2004
Bea and Rob D.
Sherwood Park, AB · 2019 · Roof from 2004
★★★★
“A single point of communication and better clean up.”
12 detailed ratings · Read the full survey →
Roof completed May 15, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Disagree
“I didn't like having to speak with a different person for every step.”
Installation Crew★★★★★Neutral
“This was completed by a single installer there 2 was supposed to be onsite.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“Neighbors (who have little kids and dogs) found metal in their yards.”
“They lied to us. They said it would be done at the end of April, beginning of May. I called them and they said it was being delivered. They lied to us for 2 more weeks and then basically told us to stop calling.”
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
Schedule★★★★★Disagree
“They lied to us. They said it would be done at the end of April, beginning of May. I called them and they said it was being delivered. They lied to us for 2 more weeks and then basically told us to stop calling.”
“It went really well. It was only one gentleman doing the rood. He worked early in the morning all the way until late at night and he took no breaks. He was great. The only thing was that we never received a receipt saying that we paid. Overall, we love the product and it was a good install.”
“Wonderful experience with this company. The best part of all quick installation and great service. I am thrill with my now roof! 100% recommend this company and its products!”
“We had our roof installed about 2 years ago Great installers left the yard as clean as it was before only left a great roof Had some questions about snow falling They are coming shortly to fix the problem Derek has no problem He said maybe the guards can be put in a better place The problem will be fixed very soon Awesome people to deal with”
“If I were younger I would get the roof. That is just not where I am in my life right now. I will be downsizing soon and I just want the house to look good.”
“I really liked that Neil gave me some ideas on how to deal with some other issues with my home related to the project. He was good about not pressuring me.”
“The salesman should call once in a while. The extra billing I was not happy with. But the lady I called said that she could resolve it, but I have yet to hear back from her. Besides that, everything else was good.”
12 detailed ratings · Read the full survey →
Roof completed April 12, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly disagree
“I called him a couple times and haven't heard back from him.”
Sales Knowledge★★★★★Strongly disagree
“He told me I was getting one thing, and I got a different thing. When the installers came, they said that he didn't know what he was talking about.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Neutral
“The lady was supposed to call me about about the installers that charged me for extras that they should not have billed me for.”
“They were very professional. It was a great experience from the first contact to the finished results. This was our second roof completed by Interlock Metal Roofing and would recommend to other home owners.”
“This system of roofing is far superior to any type of asphalt shingles. After just 8 years my existing asphalt were blowing off and breaking in the wind. Interlock roofing was selected and the experience was very customer orientated. There are some high winds in this area and the way this product is designed and installed there have been no problems in 88 KPH wind gusts which we have had since the installation.”
“I think on-going communication. The materials are high quality and the look of the house is excellent. Given that this is a very big investment in one’s property, there would be less concern if the communication was more regular.”
“We had three different contractors visit the site and they showed up as promised to show us their product. We went with the top rated company that was not interlock roofing. I don't remember any details of the visitor or encounter with the representative of interlock roofing.”
Strathmore Alberta Canada, AB · 2019 · Roof from 1996
GuildQuality
★★★★★
“We where a pilot poject for interlock over 10 years ago in Northern Alberta. We have been completely satisfied with the interlock shingles. No more shoveling off the roof for us or any leaks. Life time warrant transferable to the next owners, zero maintenance and reduced house insurance was very appealing. We where involved in the wild fires and our roof wasn't damaged. I would highly recommend interlock to everyone! Worry free roof!!”
“We have to give this a two as having had the house roof done many years ago we know the quality of the product. However, we do feel we have to warn them of our non communication problem on the last project. COMMUNICATION Communication Communication within the Alberta office. If we were a brand new customer we would have walked or run probably. The lack of communication from the Alberta office honestly has made us wonder how you handle warranty issues. Shauna Cooper | Office Administrator was our point person and the one we had the most issues with.”
“As previously mentioned, communication of schedule changes and accurate reasons for the delays. Since the installation was completed in December, the rooves have been covered in snow. I am reserving final endorsement of both product and installation quality until they have been through a range of weather conditions including heavy rain, high wind and high temperature.”
12 detailed ratings · Read the full survey →
Roof completed January 11, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Disagree
“Interlock completely failed to keep me informed of delivery and installation schedule delays.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
Problem Resolution★★★★★Neutral
Schedule★★★★★Strongly disagree
“Original schedule was supposed to be the end of October. Final installation was completed in mid December.”
“One thing that could have been improved on or better is for our salesperson, Derek, to get back with us when we called twice. I was happy to deal with Shawna. She was very nice and easy to deal with. They are coming back in the Spring. It was found that we didn't have enough snow gaurds added to our order. They will come back in the Spring to put them on where they go. It is very nice that they are not charging us for these as our salesman should have caught this and been put in the original order. I am very happy and they have been very professional. Happy with the warranty. We have three gooseneck pipes on our rood and a bonus is that when they come back in the Spring they are going to match the color to the roof and spray paint them the same color. We have had a lot of positive feedback from family and neighbors about the roof. We had a friend, David Rimes down in Calgary who used Interlock Roofing, had a good experience and referred us.”
12 detailed ratings · Read the full survey →
Roof completed January 1, 2019
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
“We should have had more snow guards on 2 different areas of our house.”
“Interlock Roofing could have improved by telling me a more accurate installation date. At first they said that it would be done in July and then they said August. The installers also did not tell me that they damaged the siding on my house. I won't have any complaints once spring comes along and they come back and do some touch ups. I emailed them some pictures of ice that had built up on the snow retainer clips, but I have not received a response.”
4 detailed ratings · Read the full survey →
Roof completed October 26, 2018
Detailed ratings
Communication★★★★★Disagree
Installation Crew★★★★★Agree
“They were missing parts.”
Problem Resolution★★★★★Neutral
Schedule★★★★★Disagree
“Supposed to be done in July, finally done in October.”
“The roofing job was estimated to take 1 week to complete. But it took about 4 months to be fully finished. Because of the prolonged re-roofing time frame, rain leaked into the house resulting in damage to the ceiling and walls. Interlock did not have skylight purchased or available for installation when it was needed. This was despite the fact that the skylight was written on the contract.”
“Just cleanup, but again, the odds were stacked against them. Unless they had finished before dark, or returned in the day. I realize it's not always possible.”
12 detailed ratings · Read the full survey →
Roof completed December 15, 2018
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
“We have found quite a bit of debris on the property.”
“They should have sent a crew that knew what they were doing. It was very apparent that they didn't know what they were doing. They also extended the schedule by 5 weeks. The communication could have been a lot better. I sent numerous emails and phone calls to Interlock, just wanting answers or better communication.”
“I probably still would. Interlock Roofing could have improved on communication, big time, and maybe making better notes and being accountable for their mistakes earlier.”
12 detailed ratings · Read the full survey →
Roof completed August 29, 2018
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Neutral
“He tried to charge me $5,000 more because of lack of writing it down properly.”
Employees Professionalism★★★★★Disagree
“He put a lean on my house with no communication when I was waiting for a call back from them.”
“Only reason I gave Neil a 3 on Question 03 was because he showed up unexpectantly for the follow up visit. Perhaps I missed a call or message but I did know he was coming over or that we had an appointment.”
“Project was halted due to some supplies not sent. Took well over a week, not sure why. So maybe shipping??? So far we love love this roof. The best way i can describe this roofing is , "my home is breathing".”
“The area could have been keep much cleaner and when the job was complete there was still a lot of Debre around including many nails. We had to clean up around our house to keep the material from the old shingles from being brought into the house and the many nails could have cause flat tires not just for us but are neighbors also.”
“Dear Neil, Just a few short thoughts about our new roof and experience with Interlock. We really liked the look of the wood shakes that we had on our home, so it was important to maintain that.”
Roof completed September 15, 2018
Dave and Linda W.
Sturgeon County, AB · 2018 · Roof from 2018
Google
★★★
“I was happy with the product, but the price was too high.”
“It's such a racket right now. To me, the only option is metal roofing right now. Interlock could improve by keeping us better informed to changes in the schedule.”
“I would suggest that Interlock Roofing could've improved by painting the chimney the same color as the roof. This is the second roof I've had with them, the first one was in my lake house - which is a royal blue color.”
“They could improve on the communications. Especially when there is a deadline on delivery of service.I think it should beNeil. The original salesman that took the order. The only one that I met at that time. I like Neil Wetherell. Not one call from Neil or project heads as to why the project was delayed by 5 months. I had to phone the office lady(who was very nice) but she was not informed.She phoned as to the arrival or roof material.The man who brought theroof out was excellent.Believe me. I am very satisfied with the roof. Carl Sobolewski”
“Got no phone call from sale person asking if I was satisfied with the job! He got his commission he dont care!! The installer was very hard worker and did a great job! Hats off to him and his young helper! GREAT JOB! should make him a rep for u !”
“There were a lot of nails left around, I would suggest they improve that with a rolling magnet. Also they need to be teathered, for safety. Their English was really bad, but they tried to talk to us. They came back for the check, becuse we needed to leave and he even put material where I asked them to. He was very accommodating!”
“We replaced our old shingles with an Interlock roof 4 years ago, and it was one of the best decisions we made. They also improved the ventilation of the house, eliminating winter ice damming. The professional crew completed the installation in one day. 4 years later the house still looks great and we continue to get compliments because of it.”
“Clean up after the job was done could have been better. It was quite windy but I found a little bit of plastic in the yard. Also ashvault from shingles on the deck.”
“Better assistants for the trained lead installer.”
12 detailed ratings · Read the full survey →
Roof completed August 3, 2018
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
“There were multiple people to deal with instead of one project lead to coordinate through”
Installation Crew★★★★★Neutral
“The lead hand Edwardo was very professional and organized. However he went through two different helper crews installing my roof which were not very helpful. He finished with a good installer but did some of the work on his own.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
“One vent needs to be adjusted.”
Clean & Safe★★★★★Agree
“Some of the helpers left small pieces of aluminum around the perimeter of the house as well as demo materials. Most were cleaned but not all including nails left in boards.”
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Neutral
“To be determined”
Schedule★★★★★Neutral
“Materials were delivered in mid May. I was informed they may be finished by end May which would have been ahead of schedule of June. After stetting that expectation needlessly it took until the beginning of August to finish. Weather delays in July and competing projects in Calgary were reasons given.”
“From day to day the materials were left just lying around. They did clean up their tools, just not the materials. Many bits of metal could be found around the outside of the house.”
“The communication between customer and staff to keep them apprised of their project. Overall we are very pleased with the workmanship and the roof. Speaking to Derek during our initial meeting was satisfying. Cleanup was almost perfect.”
“We were told that our house would be on a waiting list. It seemed that the company is so popular that more crews are required. We had planned to use asphalt shingles. We looked around our city and were rather dismayed at how damaged the roofs were from local storms and high winds. Even new houses and recently reroofed buildings had damage. Neighbors were commenting on how much the cost of asphalt shingle reroofing has increased recently.”
“Communication regarding financing could have been improved as far as keeping us up-to-date. They were punctual, got it done very quickly. We thoroughly enjoyed using them.”
“Only as mentioned in question 13, communication with the installation crew could have been improved if they left a message. Otherwise everything went well. Our garage is still showing signs of a leak between where the the house and the garage meet at the foyer window This leak was there prior to the new roof and intermittent, showing up only under the right conditions of rain and wind direction, making it really difficult to pinpoint. Not sure if there is anything more the installation crew could have done. I had mentioned the issue to the Salesman and also the crew when they were there and they did try to ensure the flashing was properly in place. Source of the water penetration is still unknown.”
“The only thing I can think of is communication on when they will start the project could be better. It may have just been the distance as we are really far out and the installers truck broke down.”
“They spent a long time and were considerate. The roof will be done soon, but for financial reasons, I told them to put me on hold for the time being. I do not have a bad thing to say about them, they were great.”
“When I asked regarding the cashing of my cheque, I was told it wouldn’t be cashed until 10 days following the project finish date. It wasn’t until I called head office to insist that it be cashed sooner that it finally was.”
“They were a year late. They started the roof about a year to the date from when we signed the contract. They sent up a crew but there was 3 feet of snow. So I understood that. They should have sent someone to check out the weather conditions. It was reasonably good. We have had trouble with contractors with other things that did not resolve very well. With Interlock Roofing, it was handled and dealt with the problems. Everything was good.”
“I had to clean up 40 to 50 nails and another 40 to 50 sharp metal cuttings from my yard after the main work was done. It took a long time (1 year) to figure out and implement a solution to a particular problem with the roofing. The finished product is excellent. All workers were always a pleasure to talk to.”
“Workers need to do a better job of cleaning up, should have all necessary materials before starting, should inform customer when they will be starting & how they will be proceeding, how long it should take. They should also ask about a bathroom before urinating in a front garden! I was definitely not satisfied with work done. I have different coloured panels on my roof, and I have reported it but I still haven’t heard back from anyone.”
“We were upset with my husband having to miss work and sitting here waiting for them to show up but didn’t.Also, it seems the roofing could have been locked into existing siding better.”
“Bryer provided the sales pitch - Derek provided the supporting information to Bryer. As a quote, I was given a number on a blank piece of paper. It didn't outline specifically what the quote covered. The sales package wasn't put together well at all - I had to ask for their business card. Bryer didn't seem very organized in terms of putting a package together for me to review. When I indicated that I needed to think on it, I haven't heard back.”
“Customer service needs improvement, lack of response or attitude needs to be improved at the office When I called to find out when I might hear from somebody for the installation the response I received was rude and Un-called for. I was just seeking some information, then after getting that cleared up the same person at the office (shawna) told me I would hear from the material delivery person and then I would hear from the installation crew. I did hear from the delivery person but at 6:30 am on a Sunday of a long weekend the installation crew showed up without any notice. Then left within 2 hours. I called to find out what was going on, was told it would be addressed and that someone would be calling me, but the next day the crew showed up and started work again, no calls.”
“Interlock Roofing could improve on delivering what was purchased in the original contract.”
11 detailed ratings · Read the full survey →
Roof completed April 17, 2018
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Disagree
“The staff out of the Calgree office could not supply the material that was purchased. They said that they sent the correct material, but they did not.”
“I have had it installed over nine years ago. Still looks as good as new. No leaks. No snow damage. Very quite even during hail storms. Great product.”
“My only other comment is that the product has a lifetime warranty but the work has only a 10-year warranty. So to me, I really only have a 10-year warranty.”
“They could improve on getting back to you in an appropriate time. It was supposed to be installed in December. It ended up being installed in March. That was a long waiting period. Weather didn't cooperate either. I am still waiting for the warranty papers.”
11 detailed ratings · Read the full survey →
Roof completed May 8, 2018
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
Schedule★★★★★Disagree
“The weather didn't cooperate, but they were two months behind what they said they would do.”
“I would like to thank you for installing our new roof from Interlock Industries. I am so happy we went with the deep charcoal grey. I thought it would be too dark but it isn’t. Looks so good on our house as I now can take pride as a new customer.”
“Twelve years ago I put thirty year shingles on my house. They were now curling up and worn out. I saw an add from Interlock Roofing and decided to give them a call. The installers were professional and they worked efficiently as a team. My roof looks amazing and really adds to the curb appeal.”
“The only thing I can think of where the company could improve is the fact that they had to block the driveway. I can understand there is limited space for the trailer, but if there is anything that could be improved on, I think that would be it.”
12 detailed ratings · Read the full survey →
Roof completed March 19, 2018
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Installation Crew★★★★★Neutral
“There were just some points where we were surprised a little at first. We had to make a little bit of accommodation in that we weren't expecting them to block the whole driveway during installation. It was just a little bit of adjustment on our part, and it was all good I suppose.”
“It was top notch. Everything went well. It was done in a timely manner and I am happy with it. I am pretty proud of the roof. They should take money off every now and then since I am a valuable customer.”
12 detailed ratings · Read the full survey →
Roof completed January 19, 2018
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“I don't know how busy they were, but It was finished 2 months after the timeframe that they told me.”
“Install crew to assess the project upon signed contract from purchaser and prior to ordering materials. They could after reviewing the roof recommend different features (vents as an example). Sometimes you can not see everything from the ground.”
“Communication. Not from the roofers, they were very professional. From the office staff. Overall, a good experience but there seems to be a communication gap between what I think is your head office in the States and a local Alberta contact. The contact number we had was for the States office and it was only after a few calls that we realized that we were calling an American office but no one gave us a contact closer to home and clearly our concerns/questions were not being passed on, or were being ignored.”
10 detailed ratings · Read the full survey →
Roof completed December 12, 2017
Detailed ratings
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“There were three occasions on which I called the office and was told that they would pass on the message and that someone would get back to me. No one did.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Neutral
Schedule★★★★★Agree
“We had cancelled the original install date and then arranged a new date but a week passed and no one showed up.”
“They could have improved on the cleanliness and sticking to a time frame. Their snow hooks don't work at all. I have more snow flying off my roof where they are than before. As far as I can see, it looks good and there are no leaks.”
9 detailed ratings · Read the full survey →
Roof completed November 18, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“Most of the time, but not always. There were quite a few times that I had to call to get an update on what was happening. They didn't call me. My project was put off several times, which caused other issues.”
Installation Crew★★★★★Agree
“Yes, professional, but I wouldn't say organized.”
Professional Completion★★★★★Agree
“Until I can see it completely bare and go up on the roof, I can't be completely sure.”
Problem Resolution★★★★★Agree
Schedule★★★★★Disagree
“Originally, I told them it didn't have to be done this year, but if they were going to commit to it, to get it done. It all kept getting pushed around. I was fine with waiting but when they said this year, I was expecting it done. I wanted it done before winter because I didn't want a mess under the snow and that's what I got.”
“They needed to put a Snow Guard on. At least one bar should go down to stop the flow of the snow coming out of the valley. Derek, explained things well, and did a great job.”
“No improve mints for during the project. They were great during installation but communication and scheduling could of been better in the beginning. For the scheduling of the roofing I think that the installer was trying to schedule the final dates with me and he was also busy installing roofs. In my opinion I believe that the head office should schedule the appointments and send an email to me and the installer letting us know when the instal date is. I felt sorry for the installer and that he was over loaded and I think he should have more help in scheduling form the head office. At the end of the day though the roof is in and it looks great and I'm very happy with the end product.”
12 detailed ratings · Read the full survey →
Roof completed October 9, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“I was dealing with the guy installing the roof (Jay) and we were back and forth on the phone and when I got back from a trip the situation turned into a he said she said situation and the head office didn't get in touch with me nor did he. I went through a bunch of issues at the beginning and the materials sat on our driveway for a about a month. But in the end when they came to work they were unbelieveably great.”
“Interlock Roofing could have improved on their scheduling and their verification of proper materials.”
12 detailed ratings · Read the full survey →
Roof completed September 26, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“They do not get back to you in a very timely manner.”
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“The first day there was garbage strewn all over the yard, boxes were just being thrown off the roof. It was not clean and definitely not safe for any animals or kids around.”
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Disagree
“Timelines were always pushed, they ordered the wrong roofing material so the project sat for ten days once it started.”
“I do not think there was anything they could improve on. They were fast, efficient, they did it in about 6 hours and I thought it was one of the best jobs I had seen done. It was all totally positive. He told me he would deliver the materials on a Friday and he was right there when he said he would and on time or maybe twenty minutes early. They got the job done professionally and in a timely manner and I am very satisfied.”
12 detailed ratings · Read the full survey →
Roof completed August 13, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
“They were very good. They were there and done in 6 hours.”
“There was a misunderstanding so it was delayed. It was cured within 24 hours so it was resolved. Also, I didn't get a receipt for the payment so I am not sure if they got it or not.”
“The salesman did an amazing job. The price is high because I just paid for college tuition twice and a wedding. If it was a better time I would have done it. We had a great sales experience.”
“There were no areas that needed improvement We were amazed at how quickly the crew removed the old shingles and completed the new roof in one day. They had cleaned up the area as if they had never even been in our yard. Roof looks amazing and hope it last our lifetime! Thank you :)”
“I suppose any new roof requires some time to elapse before totally passing judgement on it, but we are very happy with the process of doing business with Interlock including our contact with the sales rep and the installation crew. The look of the roof is very pleasing.”
“Interlock Roofing could have improved on communicating the start date. We felt like we fell through the cracks. We had to contact them to get started.”
11 detailed ratings · Read the full survey →
Roof completed August 16, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Schedule★★★★★Neutral
“Interlock Roofing did not get to us when we thought, other than that no big deal.”
“They were only able to do half of my roof the first day so it would be good to send the entire package at one time versus having to wait an entire week to do the other half. My Spanish is not great. The installers spoke very broken English so it was really hard to understand what he was trying to tell me.”
“The advertising sign was set up on our front lawn as per the agreement, but to this day no one has ever come by to pick it up. Maybe in the future after the agreed upon time for advertising is completed someone should pick up the sign, I'm sure it could be reused.”
“When the weather became inclement and the team had to call it a day, this was not communicated to us. We had to call in to the office to verify that the team was not returning for the remainder of the day. While calling off work due to the weather is perfectly understandable, we would have preferred to be informed that was the decision made.”
“Interlock Roofing could have improved the project by letting me know when they were going to be delayed a bit. We sent a check to them, and this is a long weekend, so we sent it before the weekend. When they get it, they were going to send us the 50 year limited warranty in both my name and my wife's name on the paperwork. We put that request in with the payment. If we do resell the place, we will give them our contract, and they can renew under their names.”
10 detailed ratings · Read the full survey →
Roof completed July 29, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“If I could, I would rate this statement a 3.5 because it was just straight business.”
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“Our product was about 5 weeks late. When it's nearing a due date, they should be in contact with us as to how much later it is going to be. I had to call 3 or 4 times to find out why it was late. In the future, they may want to be making that call and informing the customer because we had to delay our holiday by about 6 weeks.”
“Nothing from my perspective. Everything went according to plan and although I didn't see any of the workers I did get a telephone call to say they were coming and the time they would be there. All the materials were outside ready for them to use so little impact to me since I wasn't able to be there Even though this was an insurance claim there were still no issues and no longer wait time than a regular customer looking for a replacement roof. Definitely worth the extra money and less headaches”
“Interlock Roofing could improve on communication. I would have liked them to let us know when the roof was going to be delivered and finished. My roof was installed in 12 hours. All clean up and everything was done. It was extremely fast and I was impressed with how speedy it was.”
“If you adjusted your prices a little more you would have a sale from us and five more coming from us. Interlock is more geared for more upperclass people, you are losing business on middle class working people because of your price. You guys do have a wonderful product.”
“Improve communication with the home owner with regards to the installation date and confirmation of installation date. I acknowledge that Shawna was on vacation when some of my issues arose so it was just the timing that was off a bit. Other than that I am really happy with the product. We will definitely be using Interlock again in the future.”
12 detailed ratings · Read the full survey →
Roof completed July 22, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“The conflict was resolved to my full satisfaction.”
“We had purchased our home in the autumn of 1984 and in 2005 had a new asphalt roof installed. From day one our deck was always covered with particles from those shingles. These were so called 25 year guaranteed shingles which didn't last 10 years but we waited a couple of extra years.”
Roof completed July 20, 2017
Carsten and Pat O.
Edmonton, AB · 2017 · Roof from 2017
★★★★
“Just the cleanup could have been better. He thought he had already done a survey for them.”
11 detailed ratings · Read the full survey →
Roof completed June 14, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Neutral
“There were pieces of metal in trees and nails in the driveway.”
“I feel we were misled about there being no subcontracters - Haro's company was excellent but I feel I could have just dealt with them as my neighbors did on our recommendation. I am still waiting on a refund on a full unopened box of tiles + the black plastic ventilation material which would have ruined the look of our detached garage”
“Overall we are very pleased with the product. Interlock Roofing could have improved on their safety precautions and cleanliness. We were curious as to when the installation crew used the restroom. Interlock Roofing should have someone independently checking on the jobsite to ensure the installation crew is following codes. The lead installer was not wearing his harness while on the roof.”
11 detailed ratings · Read the full survey →
Roof completed June 22, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
“I was outside at one point and an installer was blowing his nose onto our roof.”
Communication★★★★★Strongly agree
“When we arrived home after installation there was no notification if they were completed because materials were left. Around two weeks later someone contacted us regarding the materials. I feel they should have left a note to inform us they were done.”
Installation Crew★★★★★Agree
“I was outside at one point and an installer was blowing his nose onto our roof.”
Quality Of Materials★★★★★Strongly agree
“We were unaware fascia was not used anymore. I feel the roof under the two windows looks uncompleted.”
Quality Of Workmanship★★★★★Strongly agree
“Besides the dented shingle and roof under the windows, I was satisfied with the workmanship.”
Clean & Safe★★★★★Neutral
“There were several guys not wearing their harnesses while on top of our roof.”
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
“There were no issues while we were at home for Interlock Roofing to address.”
“The customer service person that originally took my order before she put me into contact with derek was horrible. She almost lost the deal twice on to diferent times.”
11 detailed ratings · Read the full survey →
Roof completed June 19, 2017
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“The most part the jobsite was kept very clean but im still picking up small pieces of cut off tile around the house.”
“I never spoke to the salesperson again after the sale was finalized. I was happy with the installation. The crew was very professional, they cleaned up the place, and they finished the job in 2 days even though it was supposed to take 3-5 days to install.”
“They did an excellent job, we are very pleased with the look of our new roof. We had a busy W/E when the roof was being done with lots of visitors but it did not cause any problems, the installers were courteous and kept a safe environment around the front of the house.”
“Better communication on start time of project. Didn't receive a call as to when the installation would begin. (Really not that big of deal though!!) The installer was awesome! Quick and efficient and left the property spotless. He totally cleaned up everything at the end of each day. We are receiving tons of compliments of the look and style of the new roof. Worth every penny and will definitely recommend interlock!”
“Clarification that the supply delivery date and installation date can be significantly apart. The materials arrived and we thought the installation would happen fairly close to the delivery day. But it was at least a couple of weeks that the materials sat in our driveway before the installation happened.”
“They installed snow stopper things on the bottom roof but not the top roof, I have 2 separate roofs and the snow falls from the top leave and makes a loud noise on the bottom roof and hits my car. That is the only thing I would do differently is to get more of those. The only thing is on the double roof, the snow falls off the top roof onto the bottom roof and makes a lot of noise.”
“The amount of time the job took to be completed - probably due to someone being out for a holiday or something but a job that was supposed to take a few days took a little over a couple of weeks. Once I spoke with the lady in the office, she right on it.”
“It is very expensive and it looks fake. They could of warned us that they were going to cut pieces while they were up on the roof. Sharp objects were falling from the roof. It is really expensive. I don't think it was worth the money.”
12 detailed ratings · Read the full survey →
Roof completed May 29, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“They said they would start in June, but they started the last week of May.”
“The price was pretty steep compared to regular shingles which is understandable - however if it was more affordable I'm sure more people would be doing their roof this way. Also, for the next few days afterward (and after the first few rains) I managed to find a lot of small cut pieces coming out of my downspouts which I had to make sure were cleaned up before I mowed the lawn.”
“They could have contacted us more about updates in the schedule, especially the beginning when the job was delayed. Crew was great, respectful and courteous. Cleaned up well each day.”
“Interlock Roofing could have improved by having all the material onsite the day of installation. We had to wait on two furnace covers because they were not ordered with the other material. We were very pleased with the entire aspect of the project.”
“They did a great job. The only thing we found that wasn't just right was when they tore off the old shingles there were a lot of nails left behind. We told them. They said they would put tarps down. Other than that, everything was great.”
“Not really. Scheduling was a little goofy, but that's the case when weather is involved. At no point did I have concerns where the unprotected roof may have been at risk. VERY glad that this wasn't a Winter Works project and got pushed to Spring. I'm not sure how your business model works, but by keeping the costs/price so hidden, you risk a LOT of potential customers passing out from the sticker shock of a metal roof.”
“Start time was end of October but was very delayed We should of got more than 500.00 off for the delay of the start time otherwise the two workers did great”
“For anyone considering purchasing an Interlock Roof: Please know Dave and I purchased a roof for our home from Interlock in July 2014. The roof was installed April 2015. The roof is absolutely beautiful, the installers were amazing (our home is an arch rib so is almost all roof) with their agility and ability as they worked and walked on our roof like monkeys.”
“I would suggest they just be more clear when they are showing up so it is easier to plan. They didn't give much knowledge of when they were dropping off material. I had to move everything the day before they started. A heads up would have been helpful.”
12 detailed ratings · Read the full survey →
Roof completed April 23, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“They didn't really make it clear when they were coming. They just texted me that day, and said they were coming.”
“All in all a great experience, I can not think of anything more they could do to improve on my experience. I am very happy with my decision to go with Interlock, Great product, Great Service and an Awesome install.”
“They could improve on the color selection and asking if we're financing or paying cash. I was told I was to be the first person but then I was the third or fourth one. I like the roof. You can heads turning when they look at the roof. It looks very good.”
12 detailed ratings · Read the full survey →
Roof completed April 25, 2017
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
Schedule★★★★★Neutral
“I was supposed to be the first one and I ended up being three or four days later.”
“I don't think anything needs improving. I was watching the guys questions as they were doing the work and they answered all of my questions. They were great.”
“This is a 5! They are awesome! They could have improved on the timing of the whole thing (the weather didn't cooperate) - it was bad timing. We were really pleased with everything.”
“I am still waiting for the president of Interlock to give me a call back. It puts a big question mark in my mind that he cannot take the time to speak with me about the warranty. I would like the results of this survey to be shown to the president. I am looking for a lifetime warranty because my son is going to own this home after I do and he is autistic. I need to get a letter saying that the warranty will be honored in case any problems arise.”
“The area of communication. They didn't have enough material but I didn't know that until I called them three times to find out what was happening. I thought the installers were kind and polite. They just didn't understand that I needed to know what was going on. I am happy with the work that they did.”
12 detailed ratings · Read the full survey →
Roof completed March 31, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
“So far they are but I have only had it two weeks.”
“Just because it went through insurance and not their warranty. We wished that it hadn't gone through our insurance, and went through their warranty instead.”
11 detailed ratings · Read the full survey →
Roof completed March 7, 2017
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
“When we first put in our claim, that guy was not helpful or kind; everyone else was.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Agree
“Just because it went through insurance and not their warranty.”
“They could have had better communication in the financing department. They could have had a person to talk to us and not just the email. I wish we could have talked to real person in financing because we were starting to get frustrated. The Esignatures that the financing uses is delightful.”
“Maybe having more experienced installers. The second installation crew was really good. Mostly my experience was good.”
12 detailed ratings · Read the full survey →
Roof completed February 7, 2017
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Neutral
“They were courteous and professional. It started out with the wrong crew for three weeks that did not know what they were dong. Interlock Roofing had to bring in a new crew.”
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Neutral
“The original installers that came in for three weeks did not accomplish anything.”
“Our home is not very old, and we were constantly replacing blown off shingles and in some sections, they were even starting to curl. We decided to look into replacing it with a maintenance free shingle, which had an actual life expectancy of more than 13 years. We contacted a few metal roof companies, and Neil from Interlock was the first company to get back to us.”
Roof completed February 18, 2017
Grant and Jamie H.
Parkland County, AB · 2017 · Roof from 2017
★★★★★
“Dear Neil, We are very pleased with our choice of environmentally conscious new shingles and they look great! It was amazing to think that this was accomplished in just a little more than 24 hours from start to finish.”
“The product is awesome but I am unsure at this time. Interlock Roofing could have improved on the representative and communication with the office on returning calls regarding issues. We are very happy with the product and it looks great.”
“To Whom It May Concern: We wanted a new roof put on our home before the winter season really sets in. We did a lot of research and it took time but wanted a good roof that would last a long time on our home. We saw an advertisement for Interlock Lifetime Roofing Systems and gave them a call. After contacting a very professional representative on the phone from Interlock Roofing and explained our roofing wants they sent out their sales representatives to our home. We were very impressed with the sales staff and they explained to us their roofing product in detail and their Lifetime Limited Warranty, and that was impressive. Along with an up to date computer tablet showing a video of their company and their roofing products. They would put a lifetime roof on even in the winter conditions and to which they did. The roofing installers were very professional and well trained for their product installation and they had our roof on in one day. WOW! That was very impressive too and the roof looks fantastic and the installer crew did a great clean-up before they left. The telephone communication with us also was very informative when the material was to be delivered and when the job was to be started and completed. Also, Interlock Roofing called back to us after the job was completed and asked how we like our new roof. We answered back a beautiful roof. We would recommend Interlock Lifetime Roofing System to anyone in our neighborhood that is looking for a new roof. Also, we have had many, people walking and driving by our home this winter looking and admiring our new roof. Interlock Roofing System you met our roofing needs and our roof looks beautiful and it’s a good investment for our home. Thank you from us both to all of your professional associates and a great job well done.”
Roof completed December 21, 2012
Lloyd and Char B.
Edmonton, AB · 2017 · Roof from 2012
★★★★★
“Thank you Interlock. We decided to go with Interlock Aluminum Shingles this year. I did a lot of investigating and found that metal roofing is clearly the way to go. I ended up choosing Interlock Roofing and I’m glad I did because it was such a positive experience. They gave me a timeline and stuck to it. The crew arrived on time and they were polite and worked very hard to complete the job in just two days. The foreman came out on day one to check on everything. As the process was coming to completion I had many neighbors stop by and ask about the product and were very impressed. Our goal was to get a great quality product that will last a long time and the fact that it looks incredible simply adds to the value of the house. We were very pleased with the entire experience and would recommend this company and this product to anyone who asks.”
“Will not recommend until my concerns are addressed. Have had a number of people ask me about Interlock and potential sales but I will not give any opinion either way until things are addressed. By not giving an opinion it leads people to think negatively unfortunately for you Speak to the zone manager that called me fromBC”
9 detailed ratings · Read the full survey →
Roof completed October 31, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly disagree
“The manager in Calgary was horrible to deal with.”
Communication★★★★★Strongly disagree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Clean & Safe★★★★★Agree
Problem Resolution★★★★★Strongly disagree
“I was given lip service and do not feel my concerns were addressed”
“I was happy with the promptness of Derek. After the shingle shortness and phoning numerous times to find out when the installers were returning to finish the job I don't know about a recommendation. Keeping us informed about how long it would take to get the last of the shingles, knowing exactly when the installers were coming back. Having an unfinished roof in December was a bit unnerving especially over the Christmas season. Perhaps a follow up call once the job was complete for any questions or concerns. The job was finished December 23rd and I was uncomfortable that I was supposed to send a cheque with the installers. As well it is now January 5th and I have not been called about anything. I did find the revised amount in an email and sent the payment via the mail.”
“This was really a disappointing experience all round, with a continually scheduling run-around after all sorts of assurances were made up front, and then finally when the roof is about to be done, an additional $5000+ in cost because Interlock didn't realize that they would, after all, have to strip off the existing shingles.”
“continuous communication throughout the process. Example if the install date will be delayed please notify.”
12 detailed ratings · Read the full survey →
Roof completed November 8, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
“very professional and courteous!! Thank you”
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Agree
“Supplies were dropped off 3 weeks ahead of the job being started. When we arranged the drop off, we were told max 10 days until install. Had to keep calling to see about instal time, but was told they were busy and this length was uncharacteristic. Still was able to have the roof put on before the snow and cold November. So very happy for that.”
“After the materials were dropped off, it sat in my driveway for a month with no updates for installtion affter repeated phone calls to the installer and customer service. I finally called Derek and he dealt with it right away. The installers were professional,and courteous but it took two months to complete the job.”
11 detailed ratings · Read the full survey →
Roof completed November 12, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“Answered my phone calls right away”
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
“But would disappear to another job for weeks at a time without a word to me”
Communication★★★★★Strongly disagree
“No one returned my phone calls except Derek.”
Installation Crew★★★★★Strongly agree
“When they were here”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
Problem Resolution★★★★★Strongly agree
“Only Derek. Not the installers or customer service”
“With the caveat that if certain people in the installation crew show up, that they should refuse them entrance. The first installation crew could have improved on every aspect of their demeanor. They could have put the roof on right the first time and communicated more effectively and avoided damaging my siding. The salesman should have been aware you can't install roofing over old shingles. They could have communicated that they needed to remove shingles even though it was creating a problem. They could have set it up that the roof didn't leak into my walls. They could have put the roofing material on that was represented in the sales meeting. They could have communicated better about the fact that there were two different strengths of roofing. I would tell them to ensure that their installation crews are concerned with customer satisfaction. They should also communicate more effectively with the customer during installation and not just with the speed at which the roof can be put on regardless of the appearance.”
6 detailed ratings · Read the full survey →
Roof completed November 9, 2016
Detailed ratings
Sales Punctuality★★★★★Neutral
Sales Knowledge★★★★★Disagree
“The salesperson was not knowledgeable about what was needed for the roof.”
Employees Professionalism★★★★★Neutral
“The majority of them were okay.”
Clean & Safe★★★★★Agree
Schedule★★★★★Neutral
Likely To Recommend★★★★★Agree
“With the caveat that if certain people in the installation crew show up, that they should refuse them entrance.”
“I was confused on when I get my paperwork and my bill when the job is done. Up to now, I'm not sure how they will warranty me and send me my warranty information. The communication for warranty information could have been better. But the roof looks really nice.”
“If the friends roof was perfect I would recommend Interlock Roofing. Interlock Roofing could have provided us more explanation from the sales presentation on the underlying issues with the roof and the flaws were able to show up on the completed project.”
9 detailed ratings · Read the full survey →
Roof completed October 27, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Agree
Quality Of Workmanship★★★★★Neutral
“Due to the flaws I am not completely satisfied with the end results.”
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Disagree
“Due to the visibility of the flaw and the installation crew not noticing until the roof was completed.”
Problem Resolution★★★★★Disagree
“I'm not sure because nothing could be done with the issues on our roof or it would have been very expensive.”
“I can't recommend them until this issue is settled. We were told that the warranty was for life, this included the materials and the labor. Now, they are telling us the labor is not covered.”
“I'm in two minds about this. The roof looks great, and should last the test of time, but the installation experience was not what I was expecting after Derek explained how professional and good the teams were. Communication. Managing expectations. Being responsive. Letting me know that the back entry area had half a roof, rather than me discovering it for myself.”
12 detailed ratings · Read the full survey →
Roof completed November 7, 2016
Detailed ratings
Sales Punctuality★★★★★Agree
“Derek was a little late to our initial consultation but did communicate this fact, which was good.”
Sales Knowledge★★★★★Neutral
“It would have been better if Derek had explained more fully the snow guard issue on roofs. After one snowfall, all the snow just slid off. I have requested snow guards be installed.”
Employees Professionalism★★★★★Strongly agree
“Very professional, especially Shauna”
Communication★★★★★Disagree
“I didn't hear from Interlock until a month after the estimated start time, and only then after I played telephone tag for two days. Getting further information from the team was also very tricky.”
Installation Crew★★★★★Neutral
“There was an issue with trash and materials being left around the property on the second day of the garage roof being done. In addition, the crew needed another member of the Interlock team to show them how to use the seam sealing tool for the standing seam roof, which did not instill good confidence.”
Quality Of Materials★★★★★Agree
“Materials seem fine, and there is a warranty”
Quality Of Workmanship★★★★★Strongly agree
“The flashes and seals looks good.”
Clean & Safe★★★★★Neutral
“The job site was left clean at the end of the installation, but day by day the area was not cleaned or prepped.”
Professional Completion★★★★★Disagree
“If I could have done this again, I would have appreciated much more pro-active communication by either email or phone that informed me of what was happening. This is especially the case because the installation crew ran out of roofing shingles in the color specified, and for almost a week one part of my roof was left exposed to the elements, including a rather severe rain storm. Each time I found myself chasing Interlock for information.”
Problem Resolution★★★★★Agree
“I'm still not 100% happy with the whole experience, but Shauna in particular went to great steps to try to make things right for me.”
Schedule★★★★★Disagree
“The materials took longer to arrive, and no one communicated this fact to me. In addition, the installation team ran out of shingles and more had to be installed, and the snow rail for the garage was not even delivered in the first place.”
Likely To Recommend★★★★★Neutral
“I'm in two minds about this. The roof looks great, and should last the test of time, but the installation experience was not what I was expecting after Derek explained how professional and good the teams were.”
“When I originally asked Derek about what order the eavestroughs and roof should be done, he said it didn't matter. With the benefit of hindsight, it would have been much better to do the roof first and the eavestrough second. The guarantee in the final contract (pink slip) isn't anywhere as good as it was in the selling job. When will the advertising sign be removed?”
“I would recommend leaving a copy of any sketches roofers will be using to guide themI would also recommend snow guards cross the whole house with buildings attached”
11 detailed ratings · Read the full survey →
Roof completed September 18, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
“There was a small error on the sketch the roofers had showing snow guards on wrong side of the garage which is attached to the house and no snow guards on the house over the sidewalk the problem was corrected moving the snow guards to the sidewalk side of house and garage plus I wish I would have added snow guards across the whole house because the snow and ice avalanches onto the garage with a loud crashing sound causing me to wonder if this could damage to the roof of the garage having a copy of the sketch I might've caught some of the errors except for knowing I should've installed snow guards over the garage”
“Interlock Roofing left their materials sitting in my driveway for a while before starting the installation. I feel they should be pushing sales to people before retirement age. After retirement people have fixed incomes and its harder to pay for an item such as a roof. The competition uses plastic snow clips to stop sheets of ice from falling down. I contacted Derek and he stated they use metal clips so they will hold up. I thought that was a great thought, they made a good product and it is a lifetime guarantee.”
7 detailed ratings · Read the full survey →
Roof completed September 30, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Communication★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Schedule★★★★★Neutral
“The materials were left sitting in the driveway for a while before the start of installation.”
“They fell short with the pre jump communication. I tried to get a hold of them like 5 times before because they were late and wasn't able to. That wasn't the company that was their job coordinator, the office was quick. Very happy with the job the way it was done.”
12 detailed ratings · Read the full survey →
Roof completed September 29, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
“I would give them a 5 if I could.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
“They are coming back to do some remedial work. We are happy with what they have done but they missed some things.”
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Agree
“It will become a 4 when they fix it.”
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“Only that they were almost 2 weeks late after our start date but once they got going they were quick.”
“We did a color change before it was ordered, but we received the original color. There was miscommunication with the installer and Interlock Roofing. We were not kept informed.”
“Interlock Roofing could have improved on their communication. At time I would have to wait a while before knowing what was going on or I would call and not get a return call.”
“I have to do more research see if interlock roofing is actually better than the molarky legacy sbs modified shingle. What is the disadvantage of interlock roofing besides slippery. So far those are what I have heard”
“Neil brought his boss with him and is was like the old used car salesman pitch, lots of pressure even though I had decided my self to by your roof.Both Neil and his boss told me to definitely wait to replace my event roughing until after the roof was done but the Eve's guy came out agfter and said no. It should have been done first.”
“The sales people need to understand their square footage more. This new roof is noisier than the one we had before but we don't mind. But be aware that this might bother some people.”
“I had a skylight that they had to remove. They didn't come with all of the materials they needed to repair the hole in my roof. I had to go get them myself.”
“Communication needs work. The other thing would be installation. I have skylights. I just happened to notice there was something on the skylight and then I realized they were put back incorrectly. They did fix them but had I not noticed it, they would have been left there. not at this time”
11 detailed ratings · Read the full survey →
Roof completed July 27, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Neutral
Communication★★★★★Neutral
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
“some materials came down into the living room floor and I had to vaccum it all up”
Professional Completion★★★★★Strongly agree
Schedule★★★★★Strongly agree
“however the materials were sent out 2 weeks later”
“I have already referred someone. I didn't get a bill when it was done. I had to go back to refer to my paperwork, which was a pain in the neck. It would have been nice to at least know to be on the lookout for a bill or know that it was being mailed to me instead of having to go back through my contract. Not at this time.”
“I was notified the day before they started the roof. Made it a little difficult to plan as I see patients from home, but I made it work. A little more notice would have been helpful. A huge number of nails and sharp debris were strewn around the yard and left there for over a week. Had to keep the kids out of the yard. There wasn't enough materials to finish the job and had to wait a few days for more to arrive. No one notified me about this and I wondered why no one was working on the roof for a few days. Would have been nice to receive a check-in call from Neil after the work had started to see how things were going and to address any concerns. Think it would be good to recommend to people to have their eaves cleaned after the job is done. Might seem obvious but some people may not think about it. Overall, very satisfied with the quality of the workmanship and the final product! Roof looks awesome! And has kept us dry during all these summer storms. Very happy! What should we do with the Interlock sign? Do you want it back?”
12 detailed ratings · Read the full survey →
Roof completed July 18, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Disagree
“More information about the start time, issues with the lack of materials, and the delay would have been helpful. Never really knew what was going on/when they would be working on the roof etc. Some days the crew showed up to work and other days they didn't come. A check-in call from Neil after the job started would have been appreciated.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Disagree
“Lots of nails were left all over the yard for a long time. I emailed Neil about this. The crew cleaned up everything in the end, which was good. But the wind blew things around into other areas and I ended up cleaning up quite a bit during and after the job.”
“For me the main thing is if it is going to last like I thought it would. If somebody asked me about it I would tell them how I feel. The contract was written out but then there was times that I still had questions. The way the contract is done, because it is hand written, would do a little better if it was typed out with a diagram. I appreciate how friendly there were and if their product stands the test of time I will be extremely satisfied.”
11 detailed ratings · Read the full survey →
Roof completed July 31, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Neutral
“For me the main thing is if it is going to last like I thought it would.”
“The installers did not speak English and they really need to speak English. It is different and being in the country than in the city and they did not know how to get here. The head foreman also did not speak English either. So if the guys had a problem could not understand directions that we needed to give them. It's fabulous they hired them but would be great if the company would offer them a course in English. English for them would be a huge asset to them.”
“Nothing I can think of. So far we're very happy with our new roof, which will outlast us. Also, I suppose when the time comes to sell, it will fetch a better price, as the new owners will never have to worry about re shingling the place again.”
“just a small thing, the installers were hard to understand due to their nationality. Was very grateful to have had the roof done when it was as a few weeks later I am positive we were hit by lightning.”
“Dear Interlock, I would like to say “thank you” for our new roof, it looks amazing. I’m so happy that we chose your company and your product. It is so nice to know that we will never have to re-shingle again.”
Roof completed July 28, 2016
Kerby and Leah V.
Legal, AB · 2016 · Roof from 2016
★★★★★
“Just the clean up, they could have done that better. Rather than finish the job and leave they could have checked on these small things I found, otherwise it looks fine. Overall it is a really good job. The roof is overall a 4 out of 4 but there are a few small issues.”
10 detailed ratings · Read the full survey →
Roof completed July 15, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Disagree
“I had to clean the garbage of when they left, they left piles of it behind the house.”
Professional Completion★★★★★Agree
“There is a couple of spots to straighten a few gaps out. Nothing major, but a couple of very small areas to fix. It is very cosmetic and not the end of the world. They did a good job.”
“When they go into a brand new house I think everything should already be done in the house, like the chimney should be on the house before they get in there. Interlock puts the roof on and then they have to go back and put the chimney on. The installers and salespeople were very good and did well.”
“The only issue was that the delivery driver did not know what the color was we had ordered and therefore couldn't correct the issue before the product was sent.”
“I was very disappointed, they didn't have enough materials. I think they should have more materials, to be safe, not less. The projected was delayed waiting on materials to be reordered, and delivered.”
12 detailed ratings · Read the full survey →
Roof completed May 18, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“Bruce was our sales person.”
Sales Knowledge★★★★★Neutral
“Bruce didn't measure properly, so we didn't have enough materials. It push our project out several days.”
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“We didn't have much contact, and they never followed up.”
“There was a little confusion when the boys said they were coming. The call display just showed a phone number & it could have been anyone calling & then walking off with the expensive product. Probably would never happen but, a call from Interlock office letting me know who would be calling would have put me more at ease. Great team, would highly recommend them for any job.”
“They were a little short of material when it was delivered and they had to come back the next day to finish. I noticed that the house is a lot cooler since the installation of the metal roof.”
“I was a little confused with the contract because it didn't stat clearly how I could finish paying for the work. I wanted to use my VISA card that I had used to put the deposit on but I couldn't do that and I wasn't sure why.”
“My husband says if it were cheaper it would be an improvement, but I honestly can't think of anything really. We were very satisfied all around. The roof looks great, and they got it done in time and before we had some bad weather. We have had no problems so far. Everyone that has seen it is impressed with it, and we are glad we did it.”
12 detailed ratings · Read the full survey →
Roof completed April 16, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
“The Interlock Roofing installation crew was definitely organized and professional.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
“I am definitely satisfied with the quality of the workmanship.”
“That's a hard one to answer because our weather was very unpredictable this year. I know that they are professionals and they know what they are doing on a roof even if there is snow and ice. However, they don't necessarily live right around me, so they don't know the environment around my house. I was just concerned about the workers coming out here. It was like a skating rink all around our house. I'm sure they do care about their workers, but I think that safety has to be the # 1 priority. Maybe they should make a point of checking with the homeowner before sending them out into inclement weather? I can't really fault them on anything really, so that's my only point. They may not always be aware of the weather conditions around different parts of Alberta. If there is inclement weather it's good to check at least the day before just to make everything is safe at the job site. I think that Interlock provides the best roof out there. As a salesperson myself I am more than happy to sell their product to anybody. I highly recommend it. It's a fabulous product. It may be expensive but you get what you pay for.”
12 detailed ratings · Read the full survey →
Roof completed April 5, 2016
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
“There is ice on the ground so I had to delay it by a few days, but that was not their fault. I was just being a responsible homeowner. I cared more about their safety than my roof.”
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
“I was the one who changed the schedule. We communicated and it was all good.”
“The fiance person was not very accommodating with payments. It was fast and that was good. They did the house in one day and the garage in another day.”
“We were very impressed with the whole job. Firstly, we were scheduled to have it done in May, but it was actually able to be done in March! Secondly, besides the excellent work, respect, and courtesy of the crew, we were told it would be about a 5 day job, but ended up being completed in 2 days!”
“Thank you very much for a wonderful product. The peace of mind it has brought is worth every penny. A lot of people have stopped to admire the roof or write down the information from the sign and a few have even knocked on our door and enquired about the product.”
“Now that the snow has melted we have discovered a lot of nails and pieces of aluminum around the house. This would have been VERY difficult for the team to clean up because it was largely covered by snow.”
“I think Interlock Roofing could have improved on timeliness of the project and communication about why there was a 5 month delay from when they told me they would start the project.”
“Nice product The last question that was posed to Jim was about the completion date,which we were assured that it would be completed within the time line. After several phone calls and on week 7 they started. we were told that it would take 2 days which turned to be 7. So i got to listen to pounding on my roof for my week of holidays which were booked for the week after the roof was supposed to be completed, also was told they were to be screwed down instead of nails. Was told by Jim when questioned about the satellite dishes that the guys could return them to the correct positioning which when questioned, Antoine said it would be easy, they left that night and the satellite was misaligned for the television $150 bill removed from the bill and as it stands now we are still waiting for a call back for the other dish to be aligned for internet. I'll be going on the roof for a full inspection in the spring”
11 detailed ratings · Read the full survey →
Roof completed November 8, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
“"in a perfect world" is not an acceptable response for why the project started late with us initiating the job after 6 weeks”
Employees Professionalism★★★★★Disagree
“Phone calls with answering service with no forwarding of calls to the appropriate persons and no call backs.The guys would show up around 9:30 and start around 10.”
Communication★★★★★Disagree
“No progress reports at all”
Installation Crew★★★★★Neutral
“6 Days to do the roof when we were told 2”
Quality Of Workmanship★★★★★Neutral
“Flashing in the valleys are not laying down tight,Flashing around the perimeter looks like it was done by an apprentice”
Clean & Safe★★★★★Agree
“Picked up metal frozen in ground with 2 dogs at the house”
Professional Completion★★★★★Neutral
“Flashing is not laying down properly around the edges of roof, lower roof below kitchen window the vinyl siding he's been jammed up because the old shingles were not removed prior to the metal being applied”
Problem Resolution★★★★★Neutral
“After the initial visit from Jim we had to call Interlock at the end of 5 weeks to get some info on the re-roofing job”
Schedule★★★★★Strongly disagree
“No they did not and again with the comment of "In a Perfect World" doesn't sit well with us for recommendations”
“There's already been many people ask about the roof, impressed with the look of it. I've given contact info & it will probably generate Interlock more business. Communication. Organization. Customer relations & concern. Ensuring capable & professional crews. Quality control. We really hope our roof lasts a lifetime & believe it was a good investment for our home, even though it is expensive. Happy Holidays to everyone at Interlock.”
10 detailed ratings · Read the full survey →
Roof completed November 18, 2015
Detailed ratings
Sales Punctuality★★★★★Neutral
“Missed the first appointment, no phone call until very late from someone else to let us know.But showed up at the next appointment just a few minutes late.”
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Neutral
“Derek was very professional & courteous, a good salesman, after all he did sell us a roof.”
Communication★★★★★Disagree
“We waited a long time before hearing anything about installing, even weeks after the material was delivered. Finally we were given a date, then on that day they called to make it a week later. Then on the expected day, a crew came, then left and rather than come to the door to talk to me, a guy named Nick phoned to tell me he couldn't do it. I heard nothing from Interlock, no apology or assurance. I called "customer service" which was just an answering service hired out & had no answers or help for me. So I phoned our salesman Derek who didn't know anything but said he would send an email to someone. This caused us to worry and wonder why Interlock would send out an inexperienced crew in the first place. I phoned the # on the contract, left a message with Anna. Two days later a Shawna called, left a quick message that a different installer would call us soon. The next week we got a call from Elias. He showed up a day earlier than he said, but that was ok. At least we knew it would be getting done. So I would say, Interlock needs to work on their customer service. Get rid of the answering service & communicate better within the company.”
Installation Crew★★★★★Disagree
“Elias and his crew were very polite & respectful, though I wouldn't say organized or professional. Many days Elias was unable to work, as I understand he was injured in an accident. However this left his two guys who were less experienced to do the work, which took a lot longer & was harder on them.”
Clean & Safe★★★★★Strongly disagree
“Our back entrance was blocked for a few days with old shingles, nails & debris, could've been a fire hazard if our family needed to escape. Rubbage was left all over as they worked, plastic and cardboard blew into neighbors yards. They left their tools out everywhere, my husband moved some after they left one night so they wouldn't get snowed on. I made sure my kids wouldn't go outside. They had the disposal bin dropped off on the street in front of our house close to a stop sign, even though I told them to put it in the back yard. Then the guy had to come back & move it to where it should've been. I took photos everyday of the progress. Often the guys did not wear harnesses, though I don't want to get anyone in trouble, it was kinda disconcerting. I asked if they cleaned up the nails, they told me someone went around with a magnet. I know this was not true, and when the job was done, I went around the house myself and found over 100 old rusty nails, as well as shiny new ones they used & little sharp bits of aluminum. This bothers me as I have pets and two little kids. Now I have to go buy a metal detector to go over the yard again in the spring, as I'm sure there's still more.”
Professional Completion★★★★★Neutral
“Again, I would not say this seemed professional, but we are still happy with the result.”
Problem Resolution★★★★★Disagree
“It would've been nice to have real communication addressing our concerns.”
Schedule★★★★★Disagree
Likely To Recommend★★★★★Neutral
“There's already been many people ask about the roof, impressed with the look of it. I've given contact info & it will probably generate Interlock more business.”
“I already have recommended Interlock Roofing to a friend. I can't think of any areas Interlock Roofing could have improved on. Everything looks good.”
“I couldn't get the rodney to call me back if my life depended on it after the install. I left my phone number with his secretary with a request to call back due to some items of the roof lifting and i eventually had to email and then call Derek who sent someone out. The whole experience up to that point was good. But trying to follow up with Rodney left a very sour and unprofessional taste in my mouth. The product is good and i speak well of it. I wouldnt go out of my way to tell anyone to go with interlock due to that poor experience. Also, when the guy who was supposed to fix my roof came by, there was no notification of when they would be back to repair.”
“We have a big roof and there were only two workers, so it could be done faster if there were more workers. Otherwise, I have no concerns. They did a great job. We're very happy. It's a beautiful roof and the workmanship is great.”
“We had some issues with the cleanliness, scheduling and communication. They could have improved on communication.”
12 detailed ratings · Read the full survey →
Roof completed September 9, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
“My husband called three times in one week to get the price for the project and they did not call us back until 3 or 4 weeks later. It also was not the contact we were supposed to be dealing with.”
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Neutral
“They left stuff after they were finished. We had to clean it up ourselves. When they were doing it, they threw things onto the ground around the house.”
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Neutral
“They wanted to do it while we were away on a Holiday and my husband said no. He wanted to be there when it was happening. They said they would come on a Friday and then they could not come. They showed up on Monday or Tuesday at 8:00 and we did not know that they were coming. They woke us up and said they were here to do the roof.”
Likely To Recommend★★★★★Neutral
“We had some issues with the cleanliness, scheduling and communication.”
“There were a few areas where communication / our understanding of the project caused some concern but were satisfactorily resolved in the end. There was confusion regarding a dumpster and removal of the old roof. We were originally told that a dumpster would arrive prior to the start of the project, yet none arrived and the installer seemed confused as to what to do with the old roof. We were also surprised that the installer was a contractor with his own business. We were of the understanding that it would be an Interlok installer (ie someone who works for Interlok and only installs Interlok roofing), not a contractor.”
“There was a lot of pieces of metal and nails left in the backyard and the side of the house after the project was completed. . I had to have a tire replaced”
“My neighbor told me he had to clean up some building material for which I apologized for. Some of my eaves had debris in and I had to clean out one down spout because it was plugged with loose debris. The county bylaw people took the sign. I got it back with a warning.”
“Some of them couldn't speak english. The rest of it was great though, I was just surprised by this. I was wondering why I couldn't pay with my Master Card.”
“The salesman was very good in the presentation and everything, but when it came time to sign, he was too pushy. Ripping up the contract in front of my face was unprofessional.”
4 detailed ratings · Read the full survey →
Detailed ratings
Salesperson Punctuality★★★★★Strongly agree
Salesperson Knowledgeable★★★★★Strongly agree
Follow Up★★★★★Strongly disagree
“He did his presentation very well, but I told him I only wanted a quote and he kept pushing and wanted a check. After he had all our information, we said we had to talk about it. He said he would give us a few minutes. I said we needed more time than that. All I wanted was a quote and we would decide later. My wife said we'd like our information back and he ripped it up in front of us.”
Recommend Interlock★★★★★Strongly disagree
“I would not recommend them with him (the salesperson).”
“There seems to be a big lapse in time between the sales process and the installation. I think it would be better if they could get in done in 2-3 weeks instead of waiting a month or more.”
“A bit more attentiveness of their materials. Although a minor inconvenience occured due to the installation, it was resolved quickly and with the full attention of all parties involved.”
“The only issue I had was that they didn't have tarps catching the roofing material in our case it was cedar shingles, it was thrown in my flower beds, they did clean up, but there is still bits and pieces of the shakes and parts of the metal roofing that I pick out of my flower beds, also I think after each day that they are done and cleaning up they should go over the area with a magnet to pick up any nails the were on the ground, each day we went out and would find nails in the driveway, other than that they were excellent.”
“They could have improved communication between the departments. The guys who came out did what they needed to do. They were quite good. They could have been better on cleanup but the project was spread over more days than anticipated.”
“We have a cedar siding and some of the areas of my roof that may need painting in the future will be difficult to paint. How will the roof withstand the hail?”
“better communication on the installation date I was called about delivery but had to call twice about install. saying that when they installed it it got installed fast!!”
12 detailed ratings · Read the full survey →
Roof completed June 28, 2015
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
“some materials where thrown/dropped off roof but was all cleaned up after istallation”
“Interlock Roofing delivered the materials and then we had absolutely no idea when they were going to come and do the roof. A timeline of when they pile the stuff in your backyard to when someone will show up to start installing would be nice. I had to phone a couple of times.”
“The people on the phone after Derek were very slow at returning phone calls and not great to deal with. The installers and material were great but the people on the phone were terrible.”
12 detailed ratings · Read the full survey →
Roof completed June 29, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Neutral
“Communication was poorly done.”
Communication★★★★★Disagree
“I had a lot of problems dealing with a lot of people on the phone.”
“Communication between the seller (Starting contract date of July), the installer, weeks notice as per contract, and office. Office and installing on the reasons for not installing. This lack of communication between these people made it very frustrating on our part.”
“None. We were very happy with all aspects of the project. We have been very impressed with your company and your product. It was a large investment that we made and are happy we chose Interlock.”
“Delivery of materials and the amount of as promised by the salesman and the office staff, there is nothing wrong with telling the truth, it normally works and certainly keeps the customer a lot more satisfied. The installation people did the best they could but very difficult when the material is not sent as promised!!!!”
12 detailed ratings · Read the full survey →
Roof completed June 6, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Neutral
“I believe Jim was knowledgeable to a point.”
Employees Professionalism★★★★★Neutral
“Only the installers”
Communication★★★★★Neutral
“The office staff did not communicate with me unless I called them with a problem”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Neutral
“The staff only addresses problems if they have to, and not very punctually.”
Schedule★★★★★Strongly disagree
“They certainly did not stick to the schedule at all.”
“The installation crew promised to send pictures of the roof (before and after) but this never happened. I really would like to have pictures of installation before, during and after the completion.”
“When you deliver the materials you need to arrange to START the roofing work SOON. The only real complaint I have on the project is the materials at in my driveway ( with plastic and card-board boxes blowing in the wind)for over a week and no one called to organize an installation date and schedule. This is an unacceptable business practise. Communication with customers is IMPORTANT”
“Currently, we we are in consultation with our Neighborhood Residence Association (Parkland) over the issue of Interlock product not adhering to architectural guidelines of Parkland Community. I would appreciate some assistance from Interlock company senior officials to provide additional support to have the PNRA approve this type of product/material in our community. The PNRA still assists we remove/replace our roof.We are awaiting the PNRA response to our request to have this material (metal) approved. If you are aware of similar/other Carma Developments (now called Brookfield) in Edmonton and Calgary that have approved Interlock as a substitute or if you are able to provide further support in any form please let us know.”
“I have had several inquires and recommended them to several people. I sent some info to my neighbors and he may be contacting the company soon. The company could have improved their communication. I was not aware of the people coming and then they just showed up. I had been expected to be contacted on the start date and they just showed up. I had contact Mr. Briar prior to talk about some of the concerns. After that phone call there was no further follow up and that was disappointing. Several of the boxes that were delivered were not opened. Instead they were taken away. It gave me cause for wonder what was happening to the materials that I was paying for. There were three boxes that had not been used that they just packed up and taken away. I was also not given any introduction from the installers which I though was unprofessional.”
12 detailed ratings · Read the full survey →
Roof completed April 30, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“He did not do a good follow up.”
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
“I was not aware that they were coming. I happened to be home and then they told me that they were going to be coming on the following day. i was also not certain for them to be finished so I did not have payment ready. they finished at 2:30 at the afternoon. The young man pressured me for payment. He insisted and I did not really believe the reasoning as to why he needed the payment in that moment. I went to the bank and got a money order. The product is good but I did not believe that the installer was being truthful. I don't believe that the installer's are paid per job.”
Installation Crew★★★★★Strongly agree
“They did not have good English but they aimed to please. They were hard working and did their utmost.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
“I have a problem. Something is lifting in the garage and I noticed it last week. They also left one of their brooms behind.”
Schedule★★★★★Neutral
“They did not let me know ahead of time that they were coming. When they arrived I thought that they were here about rooms but they did the roof that afternoon.”
Likely To Recommend★★★★★Strongly agree
“I have had several inquires and recommended them to several people. I sent some info to my neighbors and he may be contacting the company soon.”
“They were required to remove some old shingles and threw them off the roof, damaging a number of my plants. There were ways to minimize this damage that were not considered. I am still finding pieces of shingle all over my yard, including on top of my screened in porch which I have not been able to remove. Damage was done to the screening around my porch and although this was repaired this does reduce the integrity of this area. Shortly after installation a shingle blew off my roof into my neighbor's yard. I understand that this will be repaired but it does make me question the installation.”
“The product is good. The sales pitch is very good, but after that, the company can't live up to what the salespeople were telling us. I would recommend Interlock Roofing's product. The way the company is managed, I wouldn't recommend them. Only time will tell. They did not live up to the sales pitch statements. There was no installation consistency between jobs. The installation crew made attempts to not do the install as per speck. The installation crew was working on Sundays in established neighborhoods. My wife and I live in a relatively established neighborhood. I'm not a fan and don't agree with subcontractors or companies coming in and working on a Sunday. I'm not super religious or anything, but I think it is good business practices. When there are other residences around with neighbors, I would advise against working on Sundays.”
11 detailed ratings · Read the full survey →
Roof completed May 19, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Communication★★★★★Disagree
“They do not return phone calls.”
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Agree
“I'm hoping the quality product is there.”
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Strongly agree
“We have not had a rain storm yet, so I don't know how the product will work in those conditions. I would give this a 3-4. The roof has only been done for a couple of weeks.”
Problem Resolution★★★★★Agree
“This roof was supposed to be put in in October. No one contacted us. Because of weather, it went down hill.”
Schedule★★★★★Strongly disagree
“It should have been completed in October. We signed the contract in August. We never heard from the company and we called the 1-800 number with no responses.”
Likely To Recommend★★★★★Strongly agree
“The product is good. The sales pitch is very good, but after that, the company can't live up to what the salespeople were telling us. I would recommend Interlock Roofing's product. The way the company is managed, I wouldn't recommend them. Only time will tell.”
“Communication could have been better. They should have had more men on the job to complete on schedule.”
12 detailed ratings · Read the full survey →
Roof completed May 6, 2015
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
“We had some issues relative to delivery. It came unexpectedly. Also there were some timing issues in that they stretched the job out because there weren't enough people on the job.”
Installation Crew★★★★★Neutral
“There was not enough staff so the installation was stretched out.”
“I was not certain who I should speak to about the above concerns. Thank you BUT please get back to me re concerns noted above. Thank you. Sara Wright”
12 detailed ratings · Read the full survey →
Roof completed May 10, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
“One employee was profane and one of his cigarette packages is still sitting on our porch roof. I believe he is no longer your employee.”
Communication★★★★★Agree
“There are a couple of issues that need to be resolved; a piece of trim that is partially connected, a dented eaves trough and snow guards not installed over part of sun roof and along west sidewalk roof.”
“The could have kept a safer work site, they knew there would be vehicles and could have put something down. It was just an added inconvenience There are neighbors in our area that we spoke with and I want to make sure that they got their referral bonus.”
12 detailed ratings · Read the full survey →
Roof completed April 24, 2015
Detailed ratings
Sales Punctuality★★★★★Disagree
“He booked our appointment for one time and showed up an hour and a half late because of a prior appointment.”
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Neutral
“Just some where not as professional as others.”
Communication★★★★★Neutral
“What Jim told us for the project to be complete was different than what the office staff told us. The were not compassionate when my husband had to have surgery.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“The job was not kept safe while they were on property, but after they left it was. I had to pick up nails that could have been driven on. They were fully aware that we drove on the grass. I feel they could have been more mindful.”
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Agree
Schedule★★★★★Disagree
“We agreed to one schedule with the sales person then it changed because of my husband surgery but had it been done when Jim told us it would not have been an issue.”
“The guys were very efficient and completed the whole job in one day - very awesome .. did a complete clean up of the area and made sure I was happy with everything including the clean up, before they left the job site.”
“They could have been better with communication. I really hope Interlock Roofing does better moving forward. It was a very frustrating process for a very high end product and I expected a better quality of service when making this sort of investment.”
12 detailed ratings · Read the full survey →
Roof completed April 27, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Neutral
“The roof took a year longer to install due to lack of communication.”
Communication★★★★★Disagree
“Same reason as above.”
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Neutral
“Same as above. There was an awful lot of chasing required on my side when I expected them to be more proactive especially when they made mistakes.”
Schedule★★★★★Strongly disagree
“Same as above. It took a year longer then expected to finish everything due to lack of communication.”
“I was very pleased with Bryer, Derek he was very knowledgable . If i was going to keep my home or build a new one I would have done this but I am selling the home in the next 3 to 5 years so was not worth the investment.”
“I asked for the project to be done in June but I was called and told it would happen in April. Not what we agreed upon.Apparently we were supposed to be asked where we wanted the deflectors installed and that didn't happen. The roofers convinced us to pay out of pocket cash for the extra time and materials to put flashing around the chimney because Derek didn't see the chimney and it wasn't on the work order. Drive by our house and it's prety f\_\_king obvious we have a chimney.I would have stopped the instal from happening in the beginning if I would have seen the work order they had. They didn't show us until half way through the instal, this led to us agreeing to pay cash out of pocket for the extra flashing and instal time to finish the job right away.”
“I think it's a wonderful product and could be used in a variety of places; just for our house, I think, being the structure of the roof it was out of our price range at the time.”
“- Crew size varied day to day so it took much longer to complete project.- Foreman did not seem to be informed of the full scope of the job; i.e. installation of additional vents.- Still removing nails from yard and we have already picked up over 12-lbs of nails. - Not too impressed with the lack of follow-up after the project was completed by the installation crew.- But the new roof does look very nice and we hope it will provide many years of maintenance free service.”
“I think they fell short of my expectations when it came to referring to the customer before making changes to the roof. I would like for the inspector to come to talk to us to resolve a few little issues we have had.”
12 detailed ratings · Read the full survey →
Roof completed April 30, 2015
Detailed ratings
Sales Punctuality★★★★★Agree
“He had personal problems with his kids so he was late one day.”
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“There was a little problem with the workmanship.”
“There was a safety issue with respect to the installation crew. They were wearing their harnesses, but they were not physically attached by the safety line to the roof of the house. When looking up from below, you could see them wearing their harnesses and the line draped over the back of the house, but it was not physically attached to the roof itself. For what I paid, I expected good service with quality materials and work and that is what I got.”
12 detailed ratings · Read the full survey →
Roof completed March 31, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
“The weather was the only thing that pulled us back a little.”
“Your men were very good at their jobs however the lack of English from them was rather frustrating to me... I was not able to ask the men (on site) questions about the process etc..... I most appreciate that each time I have called the office I was able to speak with someone. I am sure she must be great to work with and Shauna is certainly an asset to your team.”
“We postponed it to be done in the spring, and everything went fine. Do you want the sign that you left in my yard back? It seems like a nice sign not to return it.”
“We could have had better notice. I did get a call on Friday that they would be delivering the material. They said it should be here by Wednesday. Then on Monday morning, they said they would be there that afternoon. When the crew phoned to schedule the time, they called at 6 pm on Tuesday to find a time for Wednesday morning. I was out of town, and I felt kind of rushed. I would have preferred a couple of days notice. We had to scramble a little bit.”
12 detailed ratings · Read the full survey →
Roof completed April 30, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
“I didn't really deal with them.”
Communication★★★★★Neutral
“We had miscommunication about when the work was going to be done. They were supposed to do the work in March and we agreed on May. They took a statement from my wife that they should do the work sooner. we also have a miscommunication now about how the bill is being financed. We were told we would be financed through TD and the cost would be $129 a month, but now it's $250 a month.”
“Communication - the material was delivered but no call or information was provided that the installation day was moved up (was told it would be mid-March).No complaints that it was moved up, just would have liked a heads up. no complaints at this timeI am pleased with the process from the sales rep to the end. From what I can see from the window and the street (didn't go on the roof to inspect) it appears very nicely done.”
11 detailed ratings · Read the full survey →
Roof completed April 17, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
“mentioned in a few areas throughout the survery re: communication”
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
“yes, cleaned up after each day and taped off areas so alert the neighbors of work being done”
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
“better than agreed upon - was completed earlier!”
“I feel they could improve in the area of communication. I am still waiting for a call and I do have some issues with the installation. I have not been contacted back by anyone. There is left over material laying around. I have called both numbers Collin left me to call. They finished the install 3 weeks ago and he has still yet to contact me back in regards to the issues. The product is great but the company needs to address communication issues. If they knew they were going to have install issues they took forever to get the product delivered then it sat all winter before the work was done. I paid for it in Aug and the work was completed in April. Also I would like a call from Collin James ASAP!”
12 detailed ratings · Read the full survey →
Roof completed April 16, 2015
Detailed ratings
Sales Punctuality★★★★★Neutral
“No he was not punctual due to weather related issues.”
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“No they do not communicate effectively.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Neutral
“No I do not because I am still waiting for a call.”
Schedule★★★★★Disagree
“No I do not because I am still waiting for a call.”
“I would have liked to know prior to starting the job exactly what was going to happen. I felt I had to ask a lot of questions such as what do you with the old shingles? I didn't realize the Interlok when right over top of them.”
“Interlock Roofing could've improved with one interest rate issue. The salesperson gave us an interest rate and at the end of the project, we were given a different one. I love the roof and it looks awesome. I'm very happy with it.”
“Perhaps the time line for installation Overall I was profoundly happy and relieved that you addressed the problem of leaking with our newly installed skylights - thank you !”
“Interlock Roofing should be sure to correctly measure for the work and should adhere more closely to the schedule. The job should not have drug on and on for three months. We sure could use Jim to get back to us about the ice jams.”
11 detailed ratings · Read the full survey →
Roof completed January 18, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
“We need ice jams. Jim measured incorrectly and we are short ice jams over some doors.”
Schedule★★★★★Strongly disagree
“Interlock roofing was three months late doing the job!”
“They could have more crews. The first crew that came out was swamped. However the crews were experienced and the second crew from Vancouver was exceptional.”
12 detailed ratings · Read the full survey →
Roof completed January 22, 2015
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
“We had trouble contacting the first crew that was assigned.They were swamped. They showed up here 3 times but they only did the drying and roof edging. Then we did not hear from them until the middle of January. The second crew that came out was outstanding.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Neutral
“It was not Interlock's fault. We were not ready with the roof. There was construction delay. It was not done on time.”
“Try to keep your install dates within 30 days of the quote! Think the sales team should really emphize the importance of snow guards and placement! I hope I've made the right choice in roofs and that interlock stands up to their word. Regards, Mark Minchau”
“I think the materials are excellent and the system should be an excellent system but I would say the service that I got was very poor. They could have greatly improved on communication, communication, and communication.”
7 detailed ratings · Read the full survey →
Roof completed December 1, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Communication★★★★★Strongly disagree
“Basically unless I pushed it, there was no communication at all.”
Installation Crew★★★★★Agree
Problem Resolution★★★★★Disagree
“They handled things effectively. But it was not handled efficiently.”
Schedule★★★★★Strongly disagree
“I guess, there was poor communication, wrong delivery of materials, and there was never a schedule set down and I had to force the installation of the materials.”
Likely To Recommend★★★★★Neutral
“I think the materials are excellent and the system should be an excellent system but I would say the service that I got was very poor.”
“Timelines were way out, the project was suppose to be completed in the late summer or early fall, but installation was in December in snow conditions and cold work environment. Although I think the installation was done well, I have to think that winter is not the best time to install as hands get cold, perhaps things don't get done exactly to spec, but we have no way of knowing. We were billed for 50 squares of material and I expected to be able to keep the left over over material.”
“Salesman was under the impression that the interlock roofing system was to be installed without plywood but when the installer viewed the attic, he immediately knew the use of plywood was needed. The Salesman did NOT have a proper color sample of the product to be installed and it ended up being quite darker than initially anticipated.It would have looked way better in a lighter color.”
“I still have the sign in front of my house. Do they pick it up or do I remove it. What do I do with it? I am pretty happy with the work and I would use you again.”
10 detailed ratings · Read the full survey →
Roof completed October 18, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Schedule★★★★★Agree
“They were busy and postponed it about two or three weeks.”
“Interlock roofing fell short of my expectations in the clean which was no fault of theirs. We had a really nasty snow storm and lately I have been finding nails everywhere. It was a big disappointment at the amounts of nails left on my roof, I will have to wait and see if they will wash down. Hopefully when the nails fall down, they will not fall in my driveway and i have a flat tire. Also another disappointment there were not enough bear tracks on the upper level and snow really comes down hard on the walk area. A huge is is Interlock Roofing would have sold more roofs if there had not been as many nails on the roof which I think will deter some people from getting their roof done. I have given the office a call in regards to the matter, and I have not received a call back yet.”
“I would recommend the product. We almost cancelled it, when they showed up with the materials. We were disappointed because no one was in contact with us about the scheduling. They could improve on communication. They never told us when they were going to deliver the materials. They just showed up without notice.”
“I am unsure at this time if I would recommend Interlock Roofing to a friend. The office staff needs some training in customer relations. If promises are made that cannot be fulfilled, there should be an explanation and communication as to why.”
“I like the product, but I would warn them to make sure everything is in writing. They need to improve on the timeline, punctuality, and customer service!”
“We made a deal with Derek, and the time he said they would come they didn't come. We had to keep calling and wondered what was happening. I was concerned and angry and thought we should take our deposit back. The delivery was here for weeks, and we had to keep calling them. When the salesmen go to people's homes and the people agree to a schedule, he should stick to the date of the arrangement.”
“interlock still has not given us a breakdown of the costs which we asked for before installation. we were given a total cost but not a breakdown. in the future i think customers would be happier if you gave them an actual cost sheet that explained everything.”
“There was a period of three weeks between the delivery of the first load of materials and the beginning of work. Not all the materials arrived at first and there was a week's delay waiting for items. So far the roof is doing well, but the neighbors are beginning to comment on the sign still being in place so long after the job was completed.”
“Yes, they could have improved on communication regarding the snow guards. The salesperson and installation crew should nail down the number of snow guards on a given roof before giving an estimate. It's a communication issue between the salesperson, and the technicians. They should get that right. I'm very happy with my roof, and expect to be for the next 30 years.”
“I think they could have improved on the communication. After the contract is signed there is a long wait. The roof is still new to us, and we like it. If it follows through, we will certainly advertise for interlock.”
12 detailed ratings · Read the full survey →
Roof completed October 24, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“We were pushed for time that day, but he answered all of our questions.”
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“We had difficulty getting in touch with them before they came.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Agree
“We waited longer than we thought we had to wait.”
“The only thing was the picking up of the nails. They came back to do it. My son and daughter in law beat them to it. I had home care coming to the house and didn't want them to get a nail in their tires. I am 94 years old and I can't get up there but I think it is good. Can you give me your phone number so I can let my kids call if they need to.”
“I would have appreciated a call or email around the time it was promised, since it was running late. I didn't like having to call them instead. They should tell you that your final payment can't be made by credit card, since they take it for the first payment.”
“There should be better communication. Before they started I didn't know anything about it. When they put the starter strip they had to cut it because it was too high. Had they communicated with me they could have lowered the eavesdrops. When the manager came and told me that it was suppose to be above the roof and I believed it to be below the roof. I lowered it myself and they fixed it up.”
11 detailed ratings · Read the full survey →
Roof completed September 25, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Neutral
“It was not done professionally. In my opinion it was screwed up but turned out okay.”
“I have had a lot of people come by, I get a discount on my insurance, and it looks great. It was a real no brainer, anybody that asks, I tell them I'm happy. Interlock Roofing could have had better communication between the head office in Calgary and myself as far as time frames.”
“Better planning, scheduling and coordination for materials delivery (actual full delivery of materials) and start of the work.Improve co-ordination and communication between the office staff and the field installers.Detailed explanation of the guarantee terms in a simpler way. What is covered what is not covered etc.Emphasis on post sales service and follow-up, which is totally missing. The company has an opportunity to build it's brand name for future as presently there is no competition in the market.This is the time the company can build it's future market.”
“After the sale and before the installation communication was terrible. There is still roofing material on our lawn and in our gutters that is now buried under the snow. Perhaps most problematic is the damage to our parking pad. The dumpster that was parked on our parking pad scrapped a large permanent gouge in our cement. Also, there are numerous chip marks in our concrete where a worker removed some ice. I applaud removing the ice but am not happy with the disfigurement of my parking pad. Please respond to this.”
“They could have improved by providing us with an on time delivery. That would be nice. We picked up a few nails and tin around the yard. We weren't impressed with that. I have grandkids that come and play. That was the only concern that I had. We got our warranty information in the mail and our address was wrong. I've got to call and get that corrected. Other than that, it looks great.”
“We did not go with the metal roof. We were getting a solarium room as well and the cost was more than we budgeted for. That is why we didn't go with Interlock. We had an issue getting our deposit back when we had to cancel. My wife had to phone them four or five times. If anyone asked me, I would recommend them.”
“I am still finding nails in the lawn. They did a pretty good job cleaning up, but I've probably found 8 nails that they left in the yard. Also, we had little bit of a miscommunication with the finance department.”
“We had a problem in the initial communication with the office lady that could have been improved on. We still have the one outstanding issue in that the flashing needs replaced. It is white and we wanted it to be black.”
12 detailed ratings · Read the full survey →
Roof completed June 20, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“We had a little issue there. We had a real mess at the beginning but it has all been worked out now.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Disagree
“I have a problem with the flashing that was installed and I called them more than two weeks ago and it has not been resolved yet.”
“The price is the only thing holding me back. It is very expensive. They could have improved on the price. It was extreme. If I had taken the time, I may not have went with them.”
11 detailed ratings · Read the full survey →
Roof completed July 7, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Neutral
“They said the office would contact me ahead of time. The workers called me and asked it they could come tomorrow. The communication was not as good as it could have been.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Likely To Recommend★★★★★Agree
“The price is the only thing holding me back. It is very expensive.”
“There was a lack of communication between the delivery person and the staff in Vancouver. The communication between Alberta and BC needs to be improved.”
12 detailed ratings · Read the full survey →
Roof completed July 29, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
“I felt that we were put off quite a bit. It took longer then it should have.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
“They were excellent.”
Problem Resolution★★★★★Strongly agree
“The one time we called about an issue it was resolved right away.”
Schedule★★★★★Neutral
“It just seemed to take a lot longer then what we originally thought.”
“told the project would take a week, it took 3told I would not have to chase the roofers (asking their whereabouts, etc.), had to email numerous times the Calgary office to find out if the workers were coming backThe financial side was not as customer service orientated, felt like I was interrupting them”
12 detailed ratings · Read the full survey →
Roof completed June 30, 2014
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Disagree
“the roofing team did not inform me of why they were gone for a couple of days, it was frustrating as the job was not complete and i didn't have any communication from them I had to contact Calgary to find out what was going on”
“The roof is up it looks good. I don't think they could have improved. The people who delivered it were a little careless. They loosened the arbor and took a chunk out of the side of the house. They didn't leave a note and we had to find that out for ourselves. I also never received my receipt. I would really appreciate it if you mail it to me.”
6 detailed ratings · Read the full survey →
Roof completed June 5, 2014
Detailed ratings
Sales Knowledge★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
“He did a great job. It was fine, wonderful and meticulous.”
“if they asked I would mostly tell them what I told you in Q.14 Schedule committment: we called on a Wed to see what Interlock was all about they didn't really want to answer questions on the phone really wanted us to make an appointment, they said they could come the next Monday, when they didn't show Monday called they apologised and said double booked had a meeting in Calgary so rescheduled for two days later the Wed, showed up on time. It seemed more like high pressure sale then a informative company info session with them offering a one time discount if we (a) buy that night by putting 10% down, (b) advertised for them with a sign on our lawn for 3 months after the install and (c) put our house in their gallery book for future sales, I read the agreement the next day and it said we had so many days to cancel which was not mentioned, install date had them lined up to come end of May they did call to try to change it to April but didn't work for us, didn't show up in May, June we started inquiring, July the work got done.Installers: The installing crew was informative, tidy, hard working, focused and did excellent work from what I can see, very happy with them.The limited warranty: I guess we will see how that realy works if we need it, shingles look good and I hope they last as they say.Final note: I'm in my 50's so quite certain I won't be seeing the shigles when the 50 year warrenty expires, to me a 40 year no cost to transfer with first buyer conditions for the guaranteed life would have been a better selling perk, I'm sure the profit margin could easily swallow the transfer admin fees and who knows maybe increase sales. In hind site for us asphalt shigles for a third of the price would most likely did us so I'm thinking this is why you sell your product in this manner. Just our opinion, food for thought. Thanks”
12 detailed ratings · Read the full survey →
Roof completed July 23, 2014
Detailed ratings
Sales Punctuality★★★★★Neutral
“see Q.14”
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly disagree
“no nothing of the material”
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Neutral
“should add timely to this question”
Problem Resolution★★★★★Disagree
“see Q.14”
Schedule★★★★★Disagree
“see Q.14”
Likely To Recommend★★★★★Neutral
“if they asked I would mostly tell them what I told you in Q.14”
“if they asked I would mostly tell them what I told you in Q.14 Schedule committment: we called on a Wed to see what Interlock was all about they didn't really want to answer questions on the phone really wanted us to make an appointment, they said they could come the next Monday, when they didn't show Monday called they apologised and said double booked had a meeting in Calgary so rescheduled for two days later the Wed, showed up on time.”
“Works need to be more careful with small items cut off the metal, as I am still picking up metal pieces in my flowers beds that are sharp, also many nails were found in the yard, even our driveway, which could have caused flat tires. We are very happy with the singles, the house looks lovely, and sure hope the winter is a good test for them.”
“Interlock Roofing could have improved on the writing of the contract.”
12 detailed ratings · Read the full survey →
Roof completed June 9, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Neutral
“I had asked Randal about the crew installing some boards for me before putting the roof on. They told me they would do that but they didn't put that in the contract.”
“I probably would not recommend them to people who have children and pets. Interlock Roofing could have improved on the cleanup, for sure. I thought if they put tarp down, they could have stopped the small debris from getting into our grass. They said they would put a sign in the yard but they didn't.”
12 detailed ratings · Read the full survey →
Roof completed July 7, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
“We played phone tag forever.”
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Disagree
“They left an exorbitant amount of tiny metal pieces around the yard. It cut my dogs paw and my son got a hold of some. I would recommend not installing that type of roof on a home that has children and pets.”
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Agree
Likely To Recommend★★★★★Neutral
“I probably would not recommend them to people who have children and pets.”
“After two months of the roof being installed I am still finding small cut pieces of sharp roofing material in my grass. Two of my downspouts were clogged with roofing debris.”
“I would like to see more respect to nature. A robin's nest was just thrown on the ground with baby birds. This robin has had her nest on the eave of our house for 6 years. We forgot about it but if they would have just asked we would have taken care of it safely.”
“They could have improved by letting us know when they are coming, so you know. They should also stay until the job is done. The sales person told us there was a 50 year non prorated warranty. The warranty information we received in the mail said it is transferable to only one owner. I was not told that. It should be 50 years no matter how many owners are after us.”
12 detailed ratings · Read the full survey →
Roof completed July 22, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Installation Crew★★★★★Neutral
“They would start, then leave and take off for the weekend.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“We are still finding tiny pieces of metal.”
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Neutral
“They brought the stuff and we didn't hear from them for a long time. They said they would get a hold of me and they didn't. They were working on more than one project at a time.”
“Communication between the delivery person, the roofers & the lady in the office who knew nothing about our delivery. There seems to be a real gap there.”
“Yard sign has been left to long. If we hade had a card with your company name on it, and our name as satisfied clients. Or even a card number that would trace back to the person that gave it to them.”
“I would warn them about the lack of communication, and the garbage issue. The installers need to do a far better job tarping and controlling their garbage. It is not ok to throw nails, aluminum cuttings and other trash everywhere during the job and then just do a quick sweep afterwards. Installers need to be provided more complete info about the job from the sales rep. Do you really use U-haul trucks driven by slobs? Not good for your brand.”
11 detailed ratings · Read the full survey →
Roof completed July 28, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Neutral
“Would have preferred email communication versus phone. Planning for material delivery was poor.”
Installation Crew★★★★★Neutral
“The information provided to the installers was lacking. They did not have my phone numbers, or full details on the job, despite the fact that we provided all of this info to the sales rep.”
Quality Of Materials★★★★★Neutral
“I am concerned about over-reliance on silicone to seal vents, chimneys and other cuts.”
Quality Of Workmanship★★★★★Agree
“Many edges and cuts are rough and not bent neatly.”
Clean & Safe★★★★★Disagree
“The job site was a disaster zone. After repeated requests, the installers did a decent job cleaning, but due to their complete disregard for waste control during the job, I still find aluminum shards and other trash in my yard.”
Professional Completion★★★★★Agree
“The overall job was ok, and looks good.”
Schedule★★★★★Agree
“Schedule was good, other than the material delivery, for which we had no warning. The delivery driver was in a uhaul and seemed very unprofessional. He was supposed to provide a week's warning of the delivery, but he phoned one time and expected same-day accommodation of his delivery.”
Likely To Recommend★★★★★Agree
“I would warn them about the lack of communication, and the garbage issue.”
“I was a little late phoning in about the patch. There is something on the roof that does not fit with the rest of the roof. There is a piece of the roof that was not replaced. I voiced my concerns but they have not gotten back to me about talking to a manager. This was a few weeks ago. The sign in the front was left. Am I supposed to throw it away or is someone coming to pick it up?”
12 detailed ratings · Read the full survey →
Roof completed June 9, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Installation Crew★★★★★Agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
“We have a turret roof over the bedroom. It has a point and on the top of that point they installed a brown patch. It was from the original roof. We have a black roof but that patch is brown. We phoned about that and they said that we needed to talk to a manager but they have not gotten back to us about that.Daryl also said they would clean out the ear-drop but it was not done.”
“The driver who delivered the product drove into the snowbank and ended up getting stuck. Was told by him this happens to him all the time. 3rd time this year. Took 2 hours to assist him to dig and push him out and 2 bags of salt. Driveway had been shovelled previously. Overall very pleased”
12 detailed ratings · Read the full survey →
Roof completed March 31, 2014
Detailed ratings
Sales Punctuality★★★★★Agree
“Was told that salesman was going to drop in during the installation but was a no show.”
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
“Was told there was going to be no nails in lawn. Used magnet and got over three hundred nails out of lawn. Also found old shingles in rain gutter. The actual installation process was excellent. I was surprised salesman would make such a claim and was expecting nails in lawn. Didn't want kids to get a nail in foot or a flat tire on lawn tractor.”
“Installer was wonderful. Interlock staff didn't have a clue what was happening, did not communicate start date or time, did not have enough materials delivered, took weeks to order more so job could be completed.”
“I was recommending until hasseled for said 100$ and still no papers. Not working on the roof during coldest week of the year. I like people working on my house to be comfortable.”
11 detailed ratings · Read the full survey →
Roof completed March 17, 2014
Detailed ratings
Sales Punctuality★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Disagree
“I had a email stating that I owed 100 more then another previous email. I paid this amount as soon as possible and 3 months later I'm still waiting for the final paperwork that includes my warrenty.”
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Neutral
“I didn't understand the need to work on the roof during the coldest month of the year.”
Problem Resolution★★★★★Disagree
“I had a email stating that I owed 100 more then another previous email. I paid this amount as soon as possible and 3 months later I'm still waiting for the final paperwork that includes my warrenty.”
Schedule★★★★★Agree
Likely To Recommend★★★★★Neutral
“I was recommending until hasseled for said 100$ and still no papers.”
“Interlock Roofing is a professional company, they were timely on their construction and timelines, and they did do a good job on resolving any outstanding issues. I think Interlock Roofing could have improved in two ways. First, the delivery personnel. They could either train them better on how to unload their equipment or have a second person come help out. Second, they could improve their communication. If anything changes to the original scope of work, they should notify the owner before going ahead. The only negatives I had were that they didn't notify me on any changes to the roof, and also the delivery personnel issue.”
12 detailed ratings · Read the full survey →
Roof completed April 28, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Agree
Installation Crew★★★★★Neutral
“The installation and supply are separate issues for me. They didn't have enough product, but the guys that did the installation did the install fine. However, I wasn't happy that they didn't put the roof capping on that I wanted them to. We had discussed that, and there is a pass forward on that.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Neutral
“I would rate this a 1 with respect to communication, and a 3 on the quality of workmanship. The communication was dropped during the project.”
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Agree
Likely To Recommend★★★★★Agree
“Interlock Roofing is a professional company, they were timely on their construction and timelines, and they did do a good job on resolving any outstanding issues.”
“When they first came to do the installation they were a little disorganized.. The crew was not aware they were sheeting the front of the roof. It was simply the result of miscommunication. Everything went as expected. I have to touch base with Jim for some clarification on something but other than that, everything is good.”
“I chose Interlock to do my roofing, and I had an excellent experience. Everyone was on time, knowledgeable, and there was always someone to answer my concerns. I am extremely happy with product and how it was installed and would recommend Interlock Roofing to anyone who wants to re do their roof. Thanks! The roof looks beautiful, it really adds to the aesthetics of the house.”
12 detailed ratings · Read the full survey →
Roof completed May 6, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Strongly agree
“I chose Interlock to do my roofing, and I had an excellent experience. Everyone was on time, knowledgeable, and there was always someone to answer my concerns. I am extremely happy with product and how it was installed and would recommend Interlock Roofing to anyone who wants to re do their roof. Thanks!”
“i would if they are willing spend money on a roof. For the cost it I feel it should of been done more professionally. A little more notice for when they would drop off materials. The material also sat for 3 months. They showed up on a windy day and had to come back. They had to remove snow before they could set the the roof. They could of done it in two days instead of one. They were short on some of the snow fences, had to have the 5th worker running around getting materials that they were short on.They should of done a better job on such a expensive job. It looks crooked at the bottom and straightens out to the top. They should take a little more time and care. I payed cash, i don't know why it wasn't done more professionally. They gave me a 10 year warranty on installation and the material says it has a 50 year warranty. I feel like i overpaid for a roof that could of been done better.”
11 detailed ratings · Read the full survey →
Roof completed April 8, 2014
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Neutral
“They were hard to understand”
Communication★★★★★Agree
Installation Crew★★★★★Neutral
“they could of spend more time and care on the installation, felt rushed and a little sloppy”
Quality Of Materials★★★★★Agree
Quality Of Workmanship★★★★★Disagree
“installation on house was poor”
Clean & Safe★★★★★Agree
Professional Completion★★★★★Neutral
“the installation was kind of shoty and rushed, for the kind of money i paid for the roof it should of been done better, it doesn't look professional.”
Schedule★★★★★Neutral
“it was a rushed job, done in one day starting in dark morning and dark at night,”
Likely To Recommend★★★★★Neutral
“i would if they are willing spend money on a roof. For the cost it I feel it should of been done more professionally.”
“You could improve by delivering the product before you start the jobs, not 7 months beforehand. You could also improve by showing up on the schedule date, not 6 months late. If you do maybe offer a discount for all the frustration.”
“I would recommend but with reservations. The company could have done better with the organization of the contract with installing the facia. The installer manager stated that they are not contracted to due the facia which is why the workmanship was poor quality.”
12 detailed ratings · Read the full survey →
Roof completed May 1, 2014
Detailed ratings
Sales Punctuality★★★★★Agree
Sales Knowledge★★★★★Agree
Employees Professionalism★★★★★Agree
Communication★★★★★Disagree
“The contractor arrived with little to no notification.”
Installation Crew★★★★★Disagree
“The communication was poor as the installation crew did not know they were contracted to install the facia. Furthermore, had I not mentioned it, the roof would have been the only completed project.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Disagree
“There were issues with the facia and we had to come to a monetary conclusion because of the poor workmanship.”
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Neutral
“The start date was missed and it should have been completed in a few weeks yet they had to return 5 times. The facia still did not look presentable. Additionally, this issues lasted throughout the winter and the crew broke vinyl siding as well. The workers did not mention this and I was not impressed with the lack of communication with the crew.”
Problem Resolution★★★★★Agree
“I would have preferred a more quality job as opposed to settling monetary. .”
Schedule★★★★★Neutral
“Interlock Roofing did not adhere to the agreed upon schedule.”
“During the project the yard could have been kept up better.”
12 detailed ratings · Read the full survey →
Roof completed May 22, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Neutral
“There was a lot of product coming off of the roof during the job. I understand that it was a construction site but I feel that more care could have been taken to keep the yard cleaner.”
“Providing superior service and a superior product. The whole process was professional, from the first sales meeting to the final installation. Installation crew was professional and courteous to my family and my neighbors.”
12 detailed ratings · Read the full survey →
Roof completed March 31, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Agree
Professional Completion★★★★★Agree
Problem Resolution★★★★★Agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Strongly agree
“Providing superior service and a superior product. The whole process was professional, from the first sales meeting to the final installation. Installation crew was professional and courteous to my family and my neighbors.”
“Where as the installation crew provided excellent services (high installation quality and very cooperative), the size of the crew was only two men (one day there was a third). The installation took about 8 days, were as with a full installation crew would have taken about 5 days. Its OK, but does drag out the construction process, and must affect customers following my installation. All that being said, the installation crew was EXCELLENT. Regarding #17: being an Architect I must abide by a code of conduct, and therefore can not promote vender products myself.”
“I really like it when the supervisor stopped by to explain everything. It would have been great if he had of come by on the last day to answer any other questions I had.”
“We are pleased with are roof. They did the house and the garage in charcoal grey, looking like slate. Looks fantastic, we get comments that it looks great .Would recommend them do do your roof.”
12 detailed ratings · Read the full survey →
Roof completed May 19, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
Sales Knowledge★★★★★Strongly agree
Employees Professionalism★★★★★Strongly agree
Communication★★★★★Strongly agree
Installation Crew★★★★★Strongly agree
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Strongly agree
Clean & Safe★★★★★Strongly agree
Professional Completion★★★★★Strongly agree
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
Likely To Recommend★★★★★Strongly agree
“We are pleased with are roof. They did the house and the garage in charcoal grey, looking like slate. Looks fantastic, we get comments that it looks great .Would recommend them do do your roof.”
“Work crew was on site before 7:00 am on the Saturday morning to pick up materials for another site. Woke us up then left. Not a big deal but a little frustrating.Should remind the work crew to check eaves troughs for roofing nails. Our downspouts empty onto our drive way. After the first big rain we had after the install I was picking up roofing nails off my driveway.Overall the crew was excellent.”
“We already have recommended interlock to others, and seem to have friends that are interested, but we have also told them to make sure they inspected the roof to make sure it was done right the first time... and we have also told them that if they were not happy with it, that the company was very quick and professional to deal with and fix any problems. All the employees of interlock were a pleasure to deal with. All very courteous and professional. All issues were addressed in a very professional manner. We would highly recommend this company and their product. We think interlock could have informed us as to whether or not we had been approved for financing. Communication could have been better, as we feel the client should not have to contact the company to find out if they've been approved or not. We are also of the opinion that maybe some of the roofers should be trained a little more thoroughly, because then a call back for repairs would not have been required.”
12 detailed ratings · Read the full survey →
Roof completed April 8, 2014
Detailed ratings
Sales Punctuality★★★★★Strongly agree
“Neil was on time for our appointment, very courteous, friendly and made us feel comfortable talking with him.”
Sales Knowledge★★★★★Strongly agree
“He was very professional and answered all our questions in detail. He also was thorough and detailed in his description and addressed questions we had not thought of at the time. He was a pleasure to deal with and we would highly recommend him (and already have) to others.”
Employees Professionalism★★★★★Agree
“The employees of Interlock were a pleasure to deal with, however, I feel it would have been more professional if they had had more contact with us. For instance, we had someone show up to measure our roof without a phone call or email, and we had not yet been told if we had been approved for financing or not. Then we had the product delivered to our home, this time with a phone call, however, we still had not been told if we had been approved for financing or not. When we did contact the office though, our phone calls were returned quickly and our questions were answered, but it would have been more professional for them to contact us with this information, in my opinion.”
Communication★★★★★Strongly agree
Installation Crew★★★★★Agree
“The roofing crew was late arriving. However, after apologies and explanations, they got right to work in a very professional manner. They were very well organized and worked very quickly. However, when they said they were finished, my husband went up on the roof and started taking pictures, as it was not looking like a very professional job and did not look finished. Upon contacting the office and them sending a roofer back out to inspect it, they agreed with us and had the roofer come out the next day to fix the issues. This roofer was very professional, courteous and thorough... also very friendly and apologetic, which helped ease our frustration.”
Quality Of Materials★★★★★Strongly agree
Quality Of Workmanship★★★★★Agree
Clean & Safe★★★★★Neutral
“For the most part, the job site was kept very clean. However, we were told that when the roofers were done, they would use a magnetic tool to go around the yard and make sure any debris, such as nails were picked up. I have since this time stepped on 2 roofing nails, both located in my grass and a neighborhood child over playing with my child stepped on a roofing nail on the lawn beside my patio stones. All nails were found on the same side of the house, which leaves me to believe that this area was not done with a magnet.”
Professional Completion★★★★★Agree
“It was not initially completed, so that was not professional to us. However, when the roofer came back out and saw the mistakes, he was very professional in getting it complete and we are now satisfied with the results.”
Problem Resolution★★★★★Strongly agree
Schedule★★★★★Strongly agree
“We were not aware of a schedule, however they did adhere to the agreement.”
Likely To Recommend★★★★★Strongly agree
“We already have recommended interlock to others, and seem to have friends that are interested, but we have also told them to make sure they inspected the roof to make sure it was done right the first time... and we have also told them that if they were not happy with it, that the company was very quick and professional to deal with and fix any problems. All the employees of interlock were a pleasure to deal with. All very courteous and professional. All issues were addressed in a very professional manner. We would highly recommend this company and their product.”
“I am very happy with my new roof and I like the unique look. The installers were quick, professional and cleaned up the work site well. The hot Southern Alberta climate and windy conditions are hard on asphalt shingles. As I plan on being in my home for many more years, I view the Interlock roof as an investment.”
Roof completed August 16, 2005
Carol M.
North Lethbridge, AB · 2005 · Roof from 2005
★★★★★
“Joanne and I are very pleased with the performance and features of the Interlock Roofing System. Not only does it look great, but it has also proven its worth during the last two winters. As you may know, the Waterton area is quite windy in the winter and this year we experienced winds gusting to over 200 km per hour. While our neighbors are out gluing and nailing down their asphalt shingles, we’re sitting home relaxing without worrying about our roof.”
Roof completed April 19, 2001
Stephen and Joanne H.
Waterton Park, AB · 2003 · Roof from 2001
★★★★★
“For the last five years my husband had been hinting hard that our house needed a new roof. My reply was, I need a new carpet and some painting done. His reply was. "A new carpet won't be very pretty when it is wet." Every summer storm showed lots of shingle debris on the deck and lawn.”
Roof completed October 18, 2001
Marion Z.
Westlock, AB · 2001
★★★★★
“This is to advise you that Steve Graetsch and Jim Barnes have completed the installation of our Supertile aluminum roof. They have worked beyond the call of duty, in adverse conditions, and he.ve done an excellent job. My wife and I are extremely pleased with their professionalism, their knowledge, and the quality of their work. We heartily recommend their work to all, and have heard nothing but praise from all who have seen the new roof.”
Roof completed July 12, 1999
Roman K.
Edmonton, AB · 1999
★★★★★
“At this time, we didn't have the available funds to do the roof through Interlock without financing, which was a shame.”
Roof completed January 5, 2016
Jason and Amber W.
Leduc, AB
★★★★
“I think Interlock Roofing could have improved on timeliness of the project and communication about why there was a 5 month delay from when they told me they would start the project.”
Roof completed February 15, 2016
Allen M.
Edmonton, AB
★★★★★
“It's a wonderful product and wonderful sales, and I would consider them if I planned to be in the house for 25 years or more.”
Roof completed December 11, 2015
Don M.
Sherwood Park, AB
★★★★★
“We were happy with the project.”
Roof completed November 11, 2015
George and Wendy N.
Innisfree, AB
★★★
“There's already been many people ask about the roof, impressed with the look of it. I've given contact info & it will probably generate Interlock more business. Communication. Organization. Customer relations & concern. Ensuring capable & professional crews. Quality control. We really hope our roof lasts a lifetime & believe it was a good investment for our home, even though it is expensive. Happy Holidays to everyone at Interlock.”
Roof completed December 10, 2015
Jody and Dan P.
Forestburg, AB
★★★★★
“It was pricey.”
Roof completed December 11, 2015
Rony and Aida L.
Edmonton, AB
★★★★★
“I already have recommended Interlock Roofing to a friend. I can't think of any areas Interlock Roofing could have improved on. Everything looks good.”
Roof completed December 9, 2015
Don and Karen B.
Leduc County, AB
★★★★★
“Interlock needs to supply the crew with scaffolding for getting some of places. They were all tied off and professional, but some of it was unsafe.”
Roof completed November 5, 2015
Brian Webster and Athena F.
Edmonton, AB
★★★★★
“I think they could improve in their communication with the customer. I told them about the snow stoppers and where to place them and the salesman said you will not need them. Well, I need them. Everybody that sees my roof loves it. They did an excellent job and when they put up the other snow stoppers where they are needed it will be great.”
Roof completed January 28, 2016
Michael and Eugenia Jeannie K.
Edmonton, AB
★★★★★
“I inquired several times about information on solar panels and to date have still not been contacted.”
Roof completed November 5, 2015
Dawson and Lisa W.
Edmonton, AB
★★★★
“They could've improved on the installation date, compared to the time we received the material.”
Roof completed December 11, 2015
Shaun and Lisa M.
Calmar, AB
★★★
“Nice product, but the job missed the original timeline (crews started in week 7 and a 2-day job became 7 days), causing holiday disruption; installers used screws instead of nails, one satellite dish was left misaligned (TV $150 credit) and the other still awaits service - full roof inspection planned for spring.”
Roof completed January 5, 2016
Chris and Diana B.
Radway, AB
★★★★★
“They could have improved on the start date, they were delayed.”
Roof completed January 7, 2016
Tazmin and Arif N.
Edmonton, AB
★★★★★
“I thought Interlock Roofing did pretty well on all ends. I have no reason to complain about anything, and so far I'm hapy with everything. I'm happy, and I think it looks good. Hopefully I don't have to do it again for 50 years.”
Roof completed December 9, 2015
Ed S.
Edmonton, AB
★★★★★
“The price could have been a little better.”
Roof completed November 5, 2015
Ed and Shirley W.
Fort Saskatchewan, AB
★★★★★
“I have a rear roof flashing That is square and it mounts to stucco at a square not angled”
Roof completed January 6, 2016
Darren G.
Devon, AB
★★★★★
“They could improve their communication of the installation timeline.”
Roof completed December 11, 2015
Cameron A.
Fort Saskatchewan, AB
★★★★★
“I liked the system because I will be in the house for a while. We find the materials are very expensive. There is always a way to find affordable and good materials. I was talking to the salesman. I asked if he would take the old shingles out. He said no. That bothers me as an owner because I am spending a lot of money on a roof. I don't know if it will rot underneath. That is the only thing that made me upset.”
Roof completed January 19, 2016
Alberto and Lucy D.
Edmonton, AB
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